Storage Partner #2

This review is in reference specifically to customer service I received from Joie today. It does not necessarily reflect prior experiences. Today, Joie was very polite, prompt and professional in checking to be sure my issue was resolved. She was helpful, and I’d gladly have her as my customer service rep in the future.

I set up a storage unit with Moorsville 72 storage units, 14699 mooresville Rd, Athens
Al today. I spoke with Jobel who was very friendly and knowledgeable. She help walked me through the process and answered all my questions. She made the process very easy.

It’s my 3rd time to talk to a customer service and all of them gave me a very satisfactory service. Very helpful and patient. The last one was Cheryl.

Cheryl did an excellent job great customer service

Leslie really helped me yesterday, when I went in there needing info on which unit would best fit my needs. The property was very clean and secure I appreciated her help

Extremely reasonable prices, just give them a call and if nobody answers then leave a voicemail and he will call you back. I looked at quite a few places in the area for storage and this place is the cheapest! Plus it’s brand new. Can’t beat it! They have storage units plus covered and uncovered parking available.

Jobel very helpful and professional 👏

Great person jobel

Patrick was very helpful

Great place. Very secure

Can't give it less than 1 star. Spent 30 minutes on the phone with Jenny and did not get a storage unit. Trying to park a trailer that does not require insurance because the trailer is covered on the truck policy. Was going to have to pay additional for their insurance because my insurance didn't count. They would automatically add the cost of insurance to the monthly rent, without choice or consent. Definitely would recommend going somewhere else!!!!!

EDIT: Got a call back from Toni. She was helpful and much more pleasant to work with. She understood the insurance issues and accepted the insurance I already have. I ended up agreeing to rent there after speaking with her.

I rented here before, and it was simple. Not this time! 45 minutes on the phone, twice before I finally got a spot for my camper. I sent them my insurance policy twice and I still got an email saying that I would be charged for insurance! Also, there is a sign saying, first month is a dollar, but then told that that doesn’t apply to outside storage. The whole experience was very aggravating. If I didn’t live right across the street from this place, I would’ve went somewhere else.

Update: Sandy Dow called me and was very apologetic for my aggravation. She was genuinely concerned and credited me with a months rental. I’m changing my review to 4 stars.

The Owner used to be a great person to deal with but since he has hired a management company the prices have risen and the customer service has declined exponentially. In my humble opinion, the current management company will cost him business.

***UPDATE*** 6/1/23, I had yet another run in with the management company so I decided to find the actual owners. I talked to the owners and they are just as frustrated with their management company as we are. They are actively looking for a better solution and were very apologetic about the misunderstandings, and poor service from this company. They quickly resolved the issues I was experiencing. I am going to change my rating to 3 stars because of the good experience I did have with the owners. If/when they get a better management company OR just manage it themselves, I will up this rating to 5 stars.

If this was 3 years ago when the price for a 10x15 was still $75.00, and you could make a cash payment of $75.00 and be good, I would have given this a 5 star review. The security aspect was really nice. I was even ok with rent moving up to $80. However, what isn't nice is being only able to pay online, which includes 2 mandatory fees. A $9.00 Bader fee, which unless you look at your receipt, you won't know is there and a $5.99 convenience fee. This brings $80.00 to $94.99. I was just informed that rent for my unit is moving from $80.00 to $92.00 starting in April. No thank you, I will gladly be moving my stuff this month.

Great place, easy access, but my rates have gone up 2 times in a matter of 3 or less years. Material cost for new buildings is the explanation I keep getting. Cost issues shouldn’t be pushed on to the customer in the form of price increases.

Cannot wait to build my new home and take my staff from my storage unit… we got mice and the owner literally said…is Mather nature🤬

Here we go again in reference to my insurance on my trailer that is storage in your facility. We pay our insurance with Allstate bi-laterally, that would be every six months, so we don't get our paperwork from Allstate until they decide to send it by mail to us. Through fore you guys charge us an extra 30.00 a month until I can provide a copy for your records which to me is highway robbery!!!! because sometimes it takes two months before receiving it. Been with you guys several years now and we're currently not happy campers!!!!!

Terrible customer service, and terrible about getting a resolution to a problem. A lock was put on our unit even though we have never missed a payment. When I called, I was told "It must have been a mistake, sorry" I was on the phone to speak to a manager for 15 mins, was hung up on, called back, and was told a manager would return my call within the next 24 hours then hung up on again. Never received this return call. We just cleaned our unit out and have taken our business elsewhere. Do not recommend using!

I think a 2 star review rating says do not rent here. Just know that they charge you $50 extra per month for insurance, even after providing proof that you have your own insurance. Good luck in trying to cancel with them, all you get is an answering machine for customer service. You’ve been warned by many after reading the reviews!

Was great when we first rented 6 years ago. The price for our little strip of gravel has almost doubled since the management company took over. Plus there is no fence on the back of the property allowing vandalism. Our RV was vandalized in January and they stole the battery and propane tanks and all we got was a “sorry about that”.