Crossing Rivers Health Urgent Care

Our two year old son broke two bones in his arm while passing through town. This was the closest emergency room. We were seen immediately and were taken very good care of. They are very good with children.

We came in with a toddler with a high fever 10 minutes before the urgent care closed, they were great. Every single person we encountered was very professional and offered great care.

I started having a severe panic attack upon discharge and informed the nurse and had asked her to retake my vitals. She pushed me out the door with a 153/]108 blood pressure and didn't inform the doctor. I sat in the parking lot on the phone with my boyfriend for an hour trying to get my panic attack under control enough so that I could drive home. I think nurses need more training on panic disorders. It's not something you can just stop and get over. They escalate quickly and out of nowhere. Panic attacks are painful and not something to be disregarded.

NP Charlene Sauer was the most condescending and unprofessional doctor I've ever encountered. I came into urgent care with my 9 year old who had labored and wheezey breathing and complaining of chest pain. She asked if my daughter had a fever and I explained that I picked her up from my mothers, immediately noticed her breathing and that she was warm, I was concerned so I brought her in. Her response was "so you knew she had a fever and chose not to treat it?!" She acted as if I was wasting her time just being in her presence. Zero bedside manner and she stood 3 inches from my face while talking. I tried to ask the nurse what her problem was and she heavy sighed and redirected me so this obviously isn't just an off day for NP Charlene. I wish I could detail the entire experience but there's too many things to mention. It was an absolutely bizarre experience. But my favorite part is her discharge papers say we came in for a cough... Wonderful work crossing rivers..

Horrible urgent care. My son suffered for days with the wrong diagnosis, which meant treatment was useless. We advocated for him to receive antibiotic drops feeling diagnosis didn't align with symptoms. Still refused to treat appropriately. Called back a few days later as his symptoms had gotten worse. They still refused to treat eye infection with antibiotic drops. I will be using a virtual provider next time. Thankfully, his pediatrican back home, as we were on vacation, ordered antibiotic drops and his symptoms were almost gone after one day of treatment. You guys can count this as a 72hr return, because you were ineffective. Patient outcomes matter.

I didn’t feel welcomed in the beginning and told me nothing was wrong