The Factory - Wilkes Barre

My mom has been on the hunt for the perfect kitchen table for what felt like an eternity, with no luck in sight, until we stumbled upon the Lamp Factory. From the moment we walked in, we knew we were in for something special. John, who assisted us, felt less like a salesperson and more like an old friend, guiding us through the customization process with patience and genuine care.

We were amazed by the level of customization offered – from the table's shape and size to the chairs and finishes, everything could be tailored to our preferences. John made the entire experience effortless and enjoyable, answering all of our questions without any hint of pressure. In fact, our conversation quickly veered into discussing pets and kids.

What truly set this experience apart was the attention to detail and the personal touches. Not only did John ensure we got the best deal possible by informing us of a new sale that we qualified for, but he also made sure our furry companions felt welcome. We had our dogs with us and they insisted we bring them inside. Seeing our small dogs being fussed over by both John and Rudi was heartwarming and made us feel like valued customers.

This isn't our first encounter with the Lamp Factory; we had previously purchased ceiling fans from them many years ago and had an equally fantastic experience. Their commitment to exceptional service and personable interactions makes them a go-to for any lighting and furniture needs. Without hesitation, we highly recommend the Lamp Factory to anyone in search of quality products and unmatched customer service.

I bought some outdoor furniture, and I absolutely love it!!

Awesome showroom, great quality furniture and American Made! The staff is very helpful, open, and honest. They take the time to answer every and any question that you have. They have a very large selection of indoor and outdoor furniture, and there lighting displays are absolutely gorgeous!

I would highly recommend this company to anyone! The great thing with this quality product is that you only buy once. It is built to last a lifetime and made well, not like these other stores with particle board and cheap hardware.

I encourage everyone to go and check out the Factory.
I look forward to my next purchase!

We bought lighting for our new house from here. Best experience ever. Rudy was super helpful through the whole process. Excellent customer service. 100% would recommend going to the factory to others.

LOVE rudy and his team. We have bought numerous items from them. Just recently we bought stainglass lamps. They are beautiful. We LOVE LOVE LOVE our bed and the delivery team was fast and did a great job. I cant express how much we love the factory!

We bought all our lighting for our new construction house from them 4 years ago. That process went perfectly - great recommendations and support. Never felt we were being pushed into a certain look. Fast forward to today and we broke one of the fixture light sconces. I called fearing how expensive and painful this would be. They were so helpful, got me a replacement for free, and made me feel like a valued customer! Love this store and the team there (Wilkes-Barre store) even more!

We picked out all of our lighting and fixtures from The Factory for our new construction - they have such a broad selection! Rudi was absolutely AMAZING to work with - so knowledgable, great advice and such a fun personality - you can really tell he loves what he does!! All of our pieces look beautiful in our home and we will absolutely be referring friends and family to the factory!

Thank you Rudy for all your help! The lamp is gorgeous and I love it.

The best furniture store I have seen in the northeast region. Amazing customer service and very patient. We have furnished our entire house from there and the quality and craftsmanship is unmatched. Would easily recommend them for anyone looking for great quality/variety furniture and amazing customer service.

Absolutely love it. Nice showroom and friendly staff. I bought a beautiful Tiffany lamp for half price. I'll definitely be back.

Update 3-24-24: I bought another stained glass lamp there today and the gentleman working was very friendly and helpful. I never realized how massive the store is. If you’re in the market for new furniture, indoor or outdoor, I would definitely recommend it.

Beautiful well-made furniture. Made in the USA. I will be shoping there.

We purchased a dining room set and credenza from here. The furniture is made to order, so there is a wait. The quality is worth it. We were there today and they are having a great sale. My husband and I ended up purchasing a new sofa and TV stand. Rudi is great. He was so helpful when we purchased the dining set, but today he really helped us to pick the perfect sofa and material for our space. He's definitely an asset to the store.
The Factory is a very good place to buy beautiful, quality furniture.

The staff are such nice and knowledgeable people! I recently ordered a chandelier and unfortunately discovered that 1 of the glass shades was broken...they offered immediately to replace it with 1 from the display or via order. I took them up on the displayed replacement to have a quick replacement. I am shocked they offered that option and really think the company and this location exceeds expectations always! So if you need lighting, custom wood furniture or electrical advice/products this is a great source

The staff is absolutely amazing!! Extremely helpful. After looking around at other furniture stores, we were pleasantly surprised by the quality offered at The factory. Up until we went to their showroom we hadn't found any quality made furniture. Special thanks to Rudi, the store manager. He is one hell of a salesman! We would highly recommend visiting their facility.

This was the last place I expected to buy a dining table and yet I'm here to tell you it is one of the best furniture-buying experiences ever! Rudi Taddei gave us 5 star customer service. He knew his stuff and made the experience very very pleasant. I highly recommend a stop if you're in the market for well-made furniture delivered as promised!

We've been customers of The Factory for years and Rudi & his team never fail to take care of us! We have purchased stock furniture and custom pieces and they have all been gorgeous. We are always happy with the service we receive and the quality and durability of the pieces. We have gone back many times for additional furniture & lighting pieces & will continue to go anytime we need additional quality solid wood furniture!! Much thanks & appreciation to Rudi & the entire staff at The (Lamp) Factory! I highly recommend Rudi & the staff to all of my family & friends. Sincerely, Ann & John Sweeney

Rudy and staff were phenomenal. They took hours and hours of their time to ensure my living room and dining room furniture was perfect for my home. The quality of their furniture, lamps and fixtures cannot be matched by other stores locally. Don’t waste your time Looking at junk at Raymor or Ashley.

This store is amazing. The furniture is only high quality stuff. Mostly all Amish. And you can literally customize it however you want it. Never seen anything like it. Had such a great experience here and would recommend them to anyone who wants quality furniture and lighting.

If you are looking for top quality furniture that is made in America,
The Factory is the place to go. They offer many solid wood options including dining rooms, bedrooms and accent pieces, that you are able to customize by choosing the wood species, stain color and much more. You can even do a two tone stain, or paint. The staff is so helpful and knowledgeable, they will walk you through every step and answer any questions you have. This store is really a hidden gem in the Wyoming Valley. You will find something new every time. I also can't forget to mention the great selection of lighting.
Visit The Factory, you will be glad you did.

Wonderful place to shop, definitely one of those hole-in-the-wall shops that you would not expect to see such great products in. The furniture is great and I had an amazing experience with one of the associates. I think his name was Jack or Jake. Please give him my best regards! Can’t wait to shop there again!

The Factory is a great place to go for furniture, indoor and outdoor. All pieces are of 1st quality. We have purchased a number of items from their WB store and are very satisfied with them and the customer service they provide.