LOFT

Wow! I hate shopping, but I just had my BEST retail experience EVER!!! First I wandered around the store and browsed. The two sales associates let me do my thing and were incredibly polite. The store was clean and in perfect order. When I spoke up and asked for help finding a dress, the woman (short haired brunette) who helped me listened to exactly what I said about the event and body type and pulled no less than 10 dresses that fit the description. I tried the perfect dress but it was a bit snug. The size I needed wasn't in the store so she ordered it for me. I then asked for help accessorizing and she found several great necklaces to chose from. Finally, I asked for shoe advice and she was super helpful! Overall an outstanding experience! Thank you LOFT employees! I wish I caught your names!

Great customer service.

Helpful staff, same stuff as usual other loft stores.

Nice store

I agree with almost all of these reviews in that customer service here is completely awful. I didn’t get the associates name who I dealt with but she was extremely rude and combative. I like the loft but I would 100 percent avoid this location.

I went in this morning to find pants for an interview. Neither girls helped me when I was struggling or took my clothes to the dressing room. A young blonde walks in after me dressed up and gets excellent care. Won’t ever spend a dollar at this company.

Terrible customer service. Drove over an hour to make a return and the store had a sign on it saying they would close at 2:30 due to weather. At 2:20 I arrived and the employees said they can’t let anyone in and that they were already closed. Employee was not understanding at all. Would not shop here!

The store is clean and things are in order. The associates greeted my friend and I when we entered. I like the fact that we were able to browse without being bothered by any of them. HOWEVER, a couple of the ladies pretended to organise things in the changing rooms while we were trying out clothes. I had this feeling like they're watching us to make sure we're not stealing things. On top of that, two other ladies had this disbelief expressions on their faces when it came time for us to pay and my friend, who works at another loft, wanted to use her associate ID! They were in such disbelief that they actually asked my friend for her "associate ID card, " which of course doesn't exist!!! We're not whites maybe that's why?? They are these 4 old white ladies. Don't want to make it about race, but seriously???!! No, those clothes are not worth stealing for and is it that impossible for my friend to work at a loft???!!! Not cool southglen Loft ladies. Open your social circles, there are other things out there other than your own small little old white ladies world!

Worst customer service. I love Ann Taylor and Loft, just not this store and it's associates.

I shop here all the time. Today, I walked in and was not even acknowledged by anyone. I made 2 complete circles and walked past 4 or 5 sales people.... I tried on clothes, decided not to purchase anything and finally, on my way out the door, a woman said thank you, come back soon. I told her I was disappointed that no one had acknowledged me or offered to help. She insisted that was not "normal." I'm a server and if I failed to acknowledge customers, I would be fired.