Shinola Ann Arbor Store

What is not to Love.
Take the TIME ⏱ to experience what this location has to offer

The coffee cafe downstairs makes me happy☕🎶🛋☮❤

Great place. It's like a cozy cave to work in, least disturbance, warm ambience, and great coffees. Tried the classic cappuccino and the lyche jasmine tea. both were pretty at par with the expectations.

While I haven't purchased any of the lovely goods on the main floor (which are gorgeous), I have visited the super hip coffee shop on the lower level. You can't go wrong with the awesome vibe created by the low lighting, exposed brick and rock walls, and tunes being spun on the turntable (rap my first visit, jazz my second) combined with the most delicious Chai latte I've ever tasted. They even have wifi so you can be productive while at the same time feeling oh so cool. My only complaint is there is no food and I'm hungry!

The most elegant shopping and refreshments by far. Great quality lifestyle goods.

Great little store. I love my Shinola wallet. I received it as a gift. They stamped it for free when I went in the store today.
Very nice staff. High quality Craftsmanship.
Great cafe downstairs as well.

The Cafe downstairs is very atmospheric, but get there early or after the morning rush if you want a seat. The Chai latte was very good as well, nice sweet and frothy.

Cool cafe underground, a very cozy ambiance. I’ve also placed an order over the phone and the staff were very sweet to answer all of my questions. They embossed the notebooks in store and shipped it for me as well. Love the Shinola brand.

So pleased with the help I received from Jack M. at the Ann Arbor store. He went above and beyond to help me out. Great service, I could not be more grateful to him for all his help. Shinola is a great company and they are lucky to have Jack working for them. Thank you so much!

Christian B. helped me pick out a watch for my cousin, who recently had a birthday. Christian asked me questions to help me find watch faces that I may enjoy, but he also gave me space when I needed it (I FaceTimed my cousin at some point to show him some options). When I was ready to make the purchase, he was so nice and attentive throughout it all. I wanted the band personalized and ultimately wanted the watch mailed to AZ. Christian made it all happen and my cousin got his watch within three days of me purchasing it, on a Sunday! 10/10 experience.

Stopped in just to look at watches rather than make a purchase. Andrew was helpful and friendly! When I have the ability to purchase a Shinola watch, I likely will. As others have mentioned, the atmosphere of the basement cafe is amazing. I didn't try any of the drinks, but wish I did!

Amazing service. Managers Justin M. and Ben are incredibly kind and hospitable. Will be back for sure! The best coffee shop in Ann Arbor, too.

They are very helpful. My watch battery was replaced and shipped to me in two days

As much as I want to keep this gem to myself, the world needs to know that this café is home to one of the best chai lattes in Michigan. The milk is frothy and has that toasty flavor of an exceptionally well prepared steamer. The sweetener is mild (i.e., not cloyingly sweet like so many others) and the cinnamon is blended perfectly. It is eyelid-flutteringly good and it'll warm your soul. I probably earned 10 karma points just for sharing this secret.

Our experience was absolutely seamless! Special shout out to Christian who was super nice, patient, and helpful with servicing my mom’s watch, helping me find a watch and wallet for myself, and giving us a warm, pleasurable experience at the store. Highly recommend this Shinola because of their helpful staff!

Shinola Staff, simply stated, class act! Great customer service, great coffee and perfect timing.

The cafe downstairs is great!

Dirty chai latte was phenomenal

Such wonderful customer service. I called looking for a watch that was sold out online and Paige was SO helpful -- she called around to all other Shinola locations to try and track one down, checked incoming shipments, etc. I ultimately ended up ordering my backup option, and when I called back to place the order I spoke with Justin and he was lovely on the phone. Customer service of this caliber feels so rare "these days" -- thank you, Shinola AA, for keeping your standards high! And please give Paige and Justin raises!

Wide product variety and the staff is service-oriented. I bought a ring and the support was outstanding, definitely recommended!

Beautiful store and great customer service. We drove up after Christmas to drop off a couple watches for repair and everything was smooth and painless. Both watches were fixed and shipped right back to us. Thanks for the great service and awesome watches!

Great customer service and cool store! Can’t remember the name of the lady who helped me out but she was very nice and had a wonderful attitude!