MAX BMW Motorcycles Parts Department

I've been relying on Max BMW for over 10 years to keep my bikes in top shape. They always offer good prices but fast service is essential when the bike is disassembled waiting for that "One Part". Huge Inventory means one-stop-shopping as they have always had every part I needed, even for older bikes.

Unparalleled customer service. Great communication. When my order was delayed recently, I was notified promptly as to why. When it arrived, I was pleasantly surprised to find a BMW travel coffee cup in side as a courtesy. For years MAX BWW have helped maintain my BMW K100RT, that I have owned since new, in tip top shape. I will never go elsewhere for my BMW parts and accessories!

Found the website intuitive and easy to use. I loved the parts diagrams. My order was processed and shipped quickly. This order was to make up for the failure of another vendor and what a difference in service, which is what we are really paying for. I also had another order with Max BMW that experienced problems with shipping. The shipping company is reimbursing me, but what stands out is I made one call to Max, talked to Russ, and explained what happened. A duplicate order was quickly processed and is on its way. Being a small business owner myself, I certainly appreciate good service as I believe that is what sets me apart from competitors. Max BMW's level of service sets them apart from their competitors. Thank you.

Wow, the part was at my door in less than a week! Lol, the sticker and bag of M&M’s was a nice touch. Guess they know how us DIY mechanics think.

Francis and the company employees are absolutely world-class. Responsive and treat new customers where you are motivated to buy more just to keep the connection. How can you not like a company that sends M&Ms with your order.

Fast, responsive on-line service. I will be back.

Todd

Clifton, VA

Easy online ordering, good prices and carries hard to find parts. I needed a rubber grommet for my K1600B side cover and this was the only place that had it. It was shipped and delivered when promised. They even included a tasty surprise... Great place, will order from them in the future. Thanks, MAX.

Great dealership to deal with. They were a bit slow identifying an estimated ship date for my order but responded to my call and shipped 2 Day FedEx. Wonderful!

Flawless, couldn't have been better.
At one point after receiving and installation It "appeared" part was defective.
A single phone call and replacement was on the way, no questions asked.
Excellent customer service.
(Ultimately part was fine and replacement order quickly cancelled).

I was in need of some very obscure parts for a 1996 R1100 GS. I contacted two local BMW dealers and was told it would take 2-3 weeks for delivery. I’m not certain if MAX BMW actually had them in stock or if they dug a little deeper to find them for me. Regardless, the entire order was delivered in 3 days with constant updates on the order status. Very efficient service, communications, and website - with a wealth of information. Thanks!

Max BMW processed my parts order promptly, and I had my parts in just a couple of days. There was one part that was backordered, but they kept me posed on the status until it was back in inventory and promptly sent to me. Always excellent service!

My go-to supplier for BMW Motorrad components -- I have had consistently good customer service with Max BMW for the two years I've been ordering from them (vintage parts orders, and recently an apparel order). The staff exudes expertise and Russ went above and beyond to help provide even the smallest details for my inquiry. Shipping is timely and the post card / bag of candy is a nice touch as well.

I 'm happy with the product. i''m really glad the shipping was reasonable

In the last couple of year, I've ordered multiple items from MAX BMW like gloves, navigator 6, top-case and miscellaneous. Items arrived on time packed and wrapped nicely. In general prices are in-line with other BMW dealers with occasional special sales on particular style or inventory.

Order was shipped quickly and as ordered. I ask for a small ($6.00) credit to my order to reflect a reduction and combination of shipping charges which MAX Bmw honored. Thank you!

Very easy to place order. Delivery was perfect and I was kept up to date the entire step of the way. The jacket is amazing and we could not be happier iwth Max BMW.

MAX BMW is the Northeast Mecca of the BMW riding community. I have purchased bikes, received service, and purchased parts and riding gear from MAX. I dare say there is no better staff anywhere. Every person there is a knowledgeable professional. They are all really into riding and never think you will leave there without striking up great conversation. I typically bank at least an hour just to chat with those guys. Prices for some parts and gear are nicely discounted. Their selection of gear is good considering how much it cost them to stock what they have. I will go no where else for service as their mechanics are top tier. This is one place I don't mind spending my hard earned dollars

Excellent company to do business with. Stick availability and service is excellent and was very happy with the shipping speed as well. Definitely will be continuing to go to MAX BMW Motorcycles for all my bike needs.

Found what I was looking for and MAX sent my order quickly. Got DVD repair manual and MAX had them available--no waiting for shipment from Germany. Also got some BMW brand gloves (GS Dry Gloves) with the new Gore-Tex Gore-Grip. They are my current favorite pair for Fall-Winter-Spring.

Excellent customer service, super fast shipping, parts availability best by far! Highly recommended and I'll be sure to be back for future orders!

Easy to order parts and fast delivery! Even got a bag of M&M's in my order!! I have ordered twice from MAX and FAST delivery both times with accurate parts.