Macksood's Saginaw

My experience at the Saginaw Macksood's has been nothing short of excellent. Purchased a Bullfrog spa and it ended up having a few bubbles in the shell about 6 months in, I contacted Macksood's and they were quick to jump on it and got it replaced with a brand new spa under warranty! The sad part is this spa had a leak and admittedly I was frustrated at this point and went in and spoke with a manager who was more than happy to get the issue rectified quickly and efficiently. He sent a tech out to winterize the spa so it didn't freeze and so that I didn't have to worry about keeping the water level up. Then he laid out a few options for me. I elected to upgrade to a totally different spa and they took very good care of me on that. I would highly recommend the A Series Bullfrog Spas over the X. It will cost a bit more but the quality and reliability is much much better. All in all, These people will always do the right thing! Even if it was out of there control they did everything to maintain there integrity and excellent customer service. That goes a very long way with me and I will certainly purchase and do business with them in the future! A big thank you to the entire Macksood's team!

Fantastic customer service. We bought our spa from Maksoods a few years ago and love it. Last week we found it time to replace our cover. I called the store and spoke with Jason Medsker. Jason said they had a cover in their warehouse and would get it that day. I asked if they would deliver as I was unable to pick it up. Jason said no problem. The delivery driver Anthony called when he was on the way (after the store closed) and asked if we needed him to take the old cover. I said that would be great as it was full of water and too heavy for us to handle. Anthony removed the old cover, cut it up, and then installed the new cover only to find out it wasn’t the correct one. Anthony left the incorrect cover for the night and said Jason would be in touch first thing the next day. Jason did reach out first thing, apologized profusely, and said he would find a correct cover that day. Things happen and we weren’t mad. We knew it would work out. He found that they had a demo model of the cover we needed. I was happy with that. Anthony delivered the cover and installed it right away. Jason sent some chemicals and filters just because! We are so happy with the service we received. We understand things don’t always go as planned. Maksoods, Jason, and Anthony went above and beyond to make sure we had a cover for our Bullfrog Spa. I highly recommend working with Jason and his team at Maksoods in Saginaw!

My husband and I visited the Saginaw store on Sunday, July 30th. We worked with their sales associate, Barb Beery. She was very nice, professional, and very knowledgeable on their products! We shopped patio furniture and hottubs. We bought a patio dining table, chairs, a conversation sitting set and firetable, and 2 lounge chairs. The service we received was fantastic, and we'll definitely return for that hot tub when we're ready for it!

Still haven't had my table delivered and setup, so this review could still change. However, the buying experience was great. Do the sales people jump up and follow you around when you walk in? No. I liked that, I prefer to be left alone to look without someone breathing over my neck. When I was ready to ask questions, I flagged someone and they came over. Easy experience, staff was very friendly and helpful. Would definitely go back.

Sales staff is very knowledgeable and not pushy. They are honest and ready to ask questions. They really take the time to help you find what is best for your lifestyle without trying to upsale you! We will definitely be back!

Thank you to the Saginaw Macksoods team. They were very professional and respectful. Our fireplace insert is 20yrs old and Nick was able to replace the converter even though it had never been done in all these years.

A really fun store! I love the Pearson pool cue I got!

Several purchases over the years and have been happy with them all - great service both before and after the sale. Great friendly and knowledgeable staff.

Very knowledgeable sales staff, making it hard to decide on a hot tub. They don't bash the competition like some other store did. That says volumes alone..

Good job guys. Wife luved your place and the whirlpool we bought is perfect for smoking a 420 and watching the Cass river float on by

Bought a hot tub works great. Vic and Kristi and whole crew did great. Thanks!!

Great staff! The staff are very helpful. Some of them have many years of experience with this company so they can answer all your questions.

Barb was very knowledgeable and extremely helpful as we researched replacing our gas fireplace insert.

I purchased a hot tub here. Great service and a fair price. Highly recommend.

Both of the stores are wonderful. Lots of products to see and the staff are very helpful. A must see store. Highly recommend 👍

Very kind and positive service people who are competent. Prices are comparable or better than online.

Thank you for the $15 fix for my pool vacuum. Another retailer told me I needed to replace the whole unit.

Like the people that work there. Service was good. Staff helpful.

Great place! We had great service and thought prices were very reasonable.

AMAZING! Jason was so nice! I didnt know anything about what I was getting and he helped tremendously!