Mascal Inc

My LG washing machine was under two months old when I experienced an issue. After being told I had to use the manufacture's warranty, I went through a nightmare with the first company they tired to set me up with. I was then scheduled with Mascal, Inc.. From the first call, the scheduling, the day before appointment call, and then the service call itself, everything went perfectly. Very friendly and professional. If you need service, I highly recommend them.

Mascal tech arrived within my given time frame. In less than ONE hour my dishwasher was repaired. My Whirlpool dishwasher was still under warranty, in fact it had NEVER washed a dish. Was not working out of the box. Another repair service had tried to fix dishwasher, came out 5 times, but had not succeeded. It was a simple loose connection terminal. So thank you for fixing my new dishwasher!

Good Business.Family owned. With a hardworking crew that is unbais to me and anyone with a good attitude. Very professional and good hearted people. I refer any one with appliances issues to give them a call

Purchased a SpeedQueen washer &dryer set yesterday, best service I have had and lots of information. Installed myself and completed it in less than an HR. They are perfect and the price was spot on. I will be back! Thank you and glad to know we have this kinda service in such a small town.

This is a wonderful family owned operation. They were very prompt and courteous wearing a mask. They did not over price the service call or repair. I will use them for all appliance repairs.

I had mascal at my home on a refrig. I found them to be very professional and helpful. my refrig is up and running thanks to mascal. All in good time and with friendly service. I would hire them for every appliance need from now on.

Very knowledgeable experience workers/ company. Had my barely year old dryer worked on under warranty and they did great.

I have used them numerous times, and I recommend them to anyone. The office personnel is very knowledgeable and helpful and friendly, very fast and great service!!!

Have used them several times and had nothing but great service...prompt, affordable and very professional! Willbuse them every time!

I've used them several times and have always been happy with the service. I recommend them.

Found this gem of a place today! Its so nice finding quality parts locally and from such friendly, helpful people!

Very nice and helpful.

We were referred to Mascal by LG for repair of our refrigerator. Mascal replaced the compressor Jan 27, 2015 for labor charges of $449 and 42 days later it stopped cooling. LG agreed to pay for a follow service call and called and set up the appointment. They returned after a 2 week wait and diagnosed a freon leak in which they would have to return to put in a dye filter. The technician told us they would not return unless we paid the $99 service call. LG phoned them back and the secretary told them that they were refusing payment from LG because we were cash customers. The technician returned and put on the dye filter and said he would be back in a week or so to check to see where the freon leak was. After waiting 2 weeks, we phoned them on April 6 at which time Mascal said they would not be returning. We have been dealing with this company for a period of almost 3 months and our refrigerator is still not working. I have never worked with another company that gives such poor service as Mascal. The only reason I continued to deal with Mascal was because they were the only LG authorized service dealer in our area. BEWARE customers that are dealing with appliances under warranty!

New dryer that wasn't working so this company went out 4 times and finally said it was the motor that needed to be replaced and they did do that. It still didn't work and repairman said it has to be the electrical outlet in the wall that was bad. Some time elapsed before the 220 outlet was replaced and it still didn't work. I called to explain the situation and said the dryer still didn't work after their 'supposed' repair and I needed them to stand by their original work and they said the warranty had expired and they could do nothing more without another service charge. My complaint is they wouldn't stand by their repair and wanted more money to repair a dryer they never fixed to begin with. Just very frustrated they wouldn't stand by their work.😠😡

Horrible customer service - Service technician (Otis) no shows for an appointment and does not call to give an update explaining delay. Main office never called to explain for his no show either. Office personnel (Rene/Charlene) were not very helpful at all and rude on the phone also to myself and my wife. The excuse I heard was they are overwhelmed with customers and are unable to handle to the excess calls and they have only 1 technician who services LG products. Poor customer service. Poor leadership. Poor management. I don't know why someone even remains employed when they fail to service a customer, when providing service to customers is the life-blood of their business.

In addition, this is a company that is apparently contracted with The Home Depot, to service any equipment where an Extended Service Protection Plan has been purchased. I hope THD cancels their relationship with Mascal Inc., since they are not reflecting the level of "Excellent Customer Service" it expects of its associates in the store, as well as from those companies that want to affiliate themselves with THD and their customers.

LG had us call them about an AC unit we had just purchased DOA from the box. When the person from Mascal picked up, I was very rudely informed that they don't work on air conditioners anymore, didn't know why LG referred them to us, and didn't know why I was calling them.

After I expressed my offense that I was being insulted as an unknowing customer, the person was apologetic. Simply put, yelling at a customer, even one that was completely ignorant of your service areas, because they were referred to you is not and will never be good business practice. It is horrible customer service. A polite refusal and simple explanation were all that was required Mascal, not yelling at me over the phone about a mistake made by LG.

I grew up a long time ago and will not be scolded and yelled at as if I were a child. Not exaggerating, I was yelled at during the opening seconds of the phone call. I'll never recommend this company to anyone. Ever.

Set up a warranty service appt. and had to reschedule because Whirlpool told Mascal that it wasn't covered by warranty. Called Whirlpool to get that corrected and then rescheduled another service appt. The Tech., Otis arrived 45 minutes after I was told he'd be there. He diagnosed and temporarily fixed the problem until Mascal could get the part. I was scheduled again once the part arrived and was called the day before and told he'd be there after lunch. I left my afternoon open so I could meet him when he called. Understand this is a laundry with multiple washers/dryers I have at an RV Park, so downtime costs me money...He called me at 4:50 and said he had 1 more call to make before he could meet me...I told him that my husband would be home then and I needed to start dinner so the appointment would either have to carry over or be rescheduled, he replied, "no problem" I didn't get a call back the next morning, so I called and was told that Mascal couldn't work with me, because they couldn't keep rescheduling! She was very rude, and said they were sending my part back to Whirlpool! Now I have 2 brand new Whirlpool washers at my RV Park that I won't be able to get serviced because of this prima dona at Mascal😡
Bottomline, don't do business with Mascal if you have a choice, because they DON'T CARE ABOUT CUSTOMER SERVICE!!!