T-Mobile

I been meaning to leave this review and finally got a chance to do it. I came to this store about 2 weeks ago to have my information transferred from one phone to a new phone. Brittani was super helpful and stayed with me the whole time making sure that information transferred correctly. It took about an hour and a half and instead of just leaving me there bored for that long, she was always making sure that the phones were doing what they were supposed to be doing. Brittani was super helpful and extremely nice. I definitely recommend coming to this store. They definitely care about you concerns. Thank you Brittani once again. You were totally awesome!!!!!

Can’t thank Lebron enough for helping me with my issue involving a stolen phone. I would highly recommend this T-Mobile location. Ask for Lebron, he will get ya right.

Asia was awesome! Took care of my needs phone needs today, fast service! Took the extra steps for my request.

After many hours spent on the phone with various reps, all who made the situation worse (very abnormal for T-Mobile), the employee at the store was able to get things taken care of. Not only that, but she fixed some things that had been done by reps that were more inconsequential but still needed fixed. The wait was not long at all.

Awesome place, came in to switch from AT&T, traded in, got the promo they were/ might still be offering in a timely manor. I recommend Katie I believe her name was. Better service, price, more hotspot gigabytes, customer service, and they offer financing for accessories which is important when you always have to have the new IPhone lol. T-Mobile you have earned my 5 star review.

Been to T-Mobile a couple of times over the past week and we had nothing, but friendly, professional service from both Solana and James the store manager. Both reps worked hard to get us taken care of. Will definitely be back!

I needed to go to the T-Mobile store to get a new sim card because the one that was mailed to me did not work properly. I was quickly greeted by MORGAN B. She was very professional, personable and witty (which I enjoyed). She worked on my I-pad while conducting an enjoyable, personal chat, about my cat named Morgan and making the time flow nicely. Some people are assets, others are liabilities. Morgan I believe is an asset. Thank you for the wonderful service Morgan.

I love how quick they were to help me out with my issue inside of the store. I don't like your phone customer services. Their really a waste of time

Brendan D. was extremely helpful with phone issues we were having. I appreciated his display of knowledge, his professionalism and his patience in pursuing resolution to several problems we were experiencing with our devices.

I am honestly surprised at all the bad reviews! Cell phone stores are kind of like cable companies, or banks. We know they all suck, but we use them anyway. I was having issues upgrading my phone online, as well as the other line on my account and on both occasions (2 separate groups of staff) our trip was a breeze! No pushy sales tactics, friendly, helpful, and kept my son entertained while quickly setting up the phones. Definitely a better trip than expected!

When I had iphone/Sprint issue I called Sprint 1-800 number a few times and none of the customer service representative were able to help.
I decided to go and speak to local store and when I was there, manager Jeremy listen to my problem, troubleshoot some options and nothing worked. But he didn’t give up, he told to come back and he will make a few phone calls to see what can be done in my case. Next week I met him at the Zona Rosa Store again and he came up with creative solution which made me smile. He fixed my problem. Very customer oriented mindset and great store to go for any Sprint related needs.
Thank you Jeremy A+++.

My husband and I wanted to switch to Sprint, keep our 2 iPhones (purchased directly from Apple) and purchase/lease 2 others. To keep this review as short as possible, we ran into every possible obstacle (all due to Apple and a little AT&T), but Brittany and Taj (as well as a few others) did NOT ever give up, were super patient, and never even bad mouthed the other provider or Apple throughout the entire process. Also, everyone there seemed to get along with each other well and worked as a team, which is often hard to find. They were so incredibly professional and a pleasure to work with. I HIGHLY recommend this store!

I went to the sprint in Zona Rosa today and had the pleasure of having Taj help me. He helped me get the new iPhone and even dealt with all the craziness of me having over 6k photos and other data to transfer over to the new phone. It took a while to get done, but he was so great through the whole process. I noticed even though he was helping me if anyone would walk in he would make eye contact and welcome them and ask them how he could help. Instead of others who would just continue to help their customer and ignore that someone new walked in. Anyways, overall I had a really good experience today!

Great experience at the Zona Rosa Sprint store! Employees were extremely helpful and were able to get us taken care of quickly and effectively. Many thanks to Ta'Vian D. for assisting us as soon as we walked in the door! Great one stop shop location, will visit again.

After a horrible experience in the Barry Rd store, I drove over here to the Zona Rosa location. I had Russ the floor manager address my issues. He was calm and polite, discussing many different options to be able to get me back out on the road with a 100% functional phone for business and personal use. He was apologetic for the other rude store and took care of my new phone and transfer data/contacts within 30 minutes. I opted for a new case and protector as well, due to the wide selection of accessories and cases available for nearly every model.
***Very professional, fast, and attention to detail from these guys. This is my new favorite Sprint store. ***

Kortney was great! I told her what I needed, she got it, and made sure I was getting the best deal for it.

They ALWAYS answer my questions and help me figure out my phone problems with me. They show me how they do it ao I can on my own later. I am 58 years old and have a lot of questions trying to be a power user quickly for my job. So I can be more productive and prove the usefulness of a cell on my business of inspectong backwoods locations alone and need the security of my cell always working as hard as these Sprint associates do.

Good job, people. I'll keep coming back to this location even though I live and work closer to Lee's Summit. I actually work Citywide of KCMO in the woods.

If this was just a review of my experiences with sprint in general, it would be maybe 2 stars, but Taylor was so nice I was very impressed, not only did he help, he did it with such a great attitude, therefore just because of him, I give 5 stars.

Great store sits in a bizard location at zona Rosa. Store manager was super friendly and highly professional helped me add a phone line to my wife and process was super easy.

Thanks , for the experts. The hole team helped figure out my communication problems. Good job. Thanks . Jason