Option Care Health

My sister Barbara Luttery and I want to say thanks Option Care Team for outstanding service since August 31,2020 Option Care team have became apart of our family they really care. I want to also say thanks to the delivery guy’s they make sure they call give you a time frame of when they will be delivering. Best Team Ever We love ❤ you may god bless your team to continue to provide good service to your patients and their family

The staff have been wonderful to me! They have provided quality customer service. The staff has been understanding to me needs, and have gone the extra mile to insure that my nutrition therapy have been consistent. Deliveries have been awesome. They call to keep me posted on delivery times. Hats off to Option Care for making this in home infusions easier to handle.

I don't understand the negative reviews, Option Care was a blessing to our family. My daughter had neurosurgery and the day we were discharged, Melissa was there to show us how to do the infusions. Although she's only on call on weekends, any time I called, she was more than happy to help answer my questions and concerns. Our regular weekly nurse was Marquitta and she was wonderful. Again, any time we needed her, she was there. We never had a problem getting our meds and supplies ~ thank you T! Tara and Amanda, who are responsible for sending out nurses were amazing, as well. I can't say enough great things about this home health care agency, we were more than pleased. I would highly recommend Option Care. Thank you guys!

~ Kim Mincey

My mother was required to have a midline and infusion treatments after her hospital stay. Every staff member I encountered with Options- care health was helpful, respectful, and all work was conducted in a timely manner. I was surprised to see negative reviews, we had a wonderful experience.

This is the third experience with Option Care in 9 months. I had picc lines each time that required medicine, supplies and the help of a nurse. My pulmonologist has arranged it and I see why he does. Everyone I’ve been involved with, the pharmacist, the billing people, the nurses, have been helpful and always available to answer questions or reassure me. I highly recommend Option Care
Linda Owens
Atlanta

I had a nurse named Marina come out to do my IVIG yesterday and she was amazing. We had a few bumps in the road when it came to accessing my port (which can be VERY tempermental) and she was able to place an IV first try (which NEVER happens) and it lasted the entire 10-11 hour day! She was extremely pleasant to be around & we had some good conversations while she helped organize my supplies so they weren’t just thrown in a bucket. She also kept alll the trash in a box and threw the box out when she left last night. I’m so appreciative of her and she is welcome back into my home any time. I would LOVE to have her as my permanent nurse for my IVIG treatments!

Provided quality, efficient and on time service

Great place to work

We have been a customer for 14yrs never had a problem. Great customer service!

Efficient and almost comprehensive service to administer IV antibiotics in home after hospitalization of my family member. Everything was prefect including follow up of care except that Kit to administer the IV antibiotics in home was missing the protective caps for the PICC line that would help to prevent blood stream infections. Fortunately for me I received caps from the hospital. My recommendation is for Option Care to always include the Protective Caps for Central lines or PICC lines in all their IV administration Kits.

Great people to work with.

Nurses are entitled little rude bunch.

This business is very prompt with shipping. My rating come from customer service when I press “0” is a hassle they wait forever to answer and kept hanging up on me when I was trying to give them my information for an urgent shipment. I’ve never had to call a business 10x in a row because “she couldn’t hear me” and she kept hanging up. Please fix this.

I would give 0 stars if I could. The dietitian at the oncologist that my mom receives care in recommended Option Care Health for her feeding tube formula. She gave me the phone number of an Entral care team member named Terri. I called everyday from Monday 11/6 to Thursday 11/9 and left messages for her to call me back. Terri still hasn't responded. My mom had gone for 2 weeks without formula that she needed. I finally got to order the formula from someone in another department. The woman on the phone said that they tried to call me 9 times in a month to place an order.(Impossible because they didn't have my phone number). I am VERY dissatisfied, disappointed, and disgusted with the way that we were treated and neglected. I will never purchase from this company again.

Ida V. O, from pharmacy is the worst!!! She just literally yelled at me on my mom on a recorded call which we taped. She asked me about next steps when I kept telling her ask my medical care provider smh patients are not allowed to give next steps or discharge order if that’s the case then it makes the patient a doctor I suppose?? Even the nurse ask me next steps which I’m shocked because common sense is next steps should come from the medical provider who submitted the order for tpn. It is very obvious that they do not communicate with external vendors and providers and amongst themselves. The only good pharmacist is dong, Elizabeth is a ding dong of a manager… DO NOT USE THIS COMPANY!! They are not accredited by the joint commission and are operating under a different license and name in the state of Georgia. File a complaint with your insurance company and the office of insurance, record all calls, emails, videos etc they will come in handy! Bcc your attorney, insurance company, patient advocate on all emails sent

I have been trying to contact someone for weeks concerning a feeding pump that does not work. No one calls back! Then the customer service rep named Vanessa, extremely rude. I asked her to repeat her name because she answered and spoke so fast I didn’t catch it. Her response, “Vanessa, this is client care, what do you need”. I tried to explain and she cut me off and said thats pharmacy. Then transferred me. No one answered of course. I’ve gone to social media and sent emails. Nothing! We may have to take my father to the ER to be admitted because he has not eaten. I wish I could give negative stars. This has been a nightmare! I have five different numbers and have only been able to reach the Ms. Vanessa who obviously is sick of her job.

I have experience several bad blood draw practices from Option Health care nurses not put in blood on ice my blood elevated to critical alert in the 800 700s for kidney and liver enzymes when I did a re-draw at Emory hospital. It was only 200 and 100. They don't spin the blood before sending it to courier services labcorp Claims The blood had cell contact I have witnessed a nurse do cross contamination of vials to draw my blood set on the tubes of my blood, and still submit it in for processing, which is against OSHA standards. I have witnesses that were at the home present, as well as videotape from home security system. In reference to pharmacy, I am currently on three days TPN and they refused to send out or deliver my medication or TPN supplies. I have not had a delivery since September 16. I went up to the office to pick up my supplies on September 25 and they refused to give me the box because apparently it wasn't prepared and no one has shipped me any IV bags or supplies and today is September 26. Pharmacy always always miss delivering correct supplies, how do you send iv bags with no tubing, a lot of pharmacy techs have attitude issues including one of the pharmacist name starts with j who told me to go to the hospital when my port got blocked with a nasty attitude and didn't even get a cathflow request or check on a cathflow order from the doctor, I went to the hospital and they went off because they said the agency should ALWAYS HAVE A STANDING CATH FLOW ORDER FOR PORT INFUSION. The state, joint commission and ombudsman needs to investigate this place asap oh and tell me why my stat lab order went to a hospital 1.5hours away for processing when stat lab orders are supposed to go to the closed hospital when picked up from Peachtree corners which will Be Emory John's Creek or Emory st Joseph.

Please see the updated delivery from 9/27/203 attached to this post. The attachment shows that option care health sent 3 tpn iv bags, five multivitamins with five needles, five thiamine with five needles, and no tubing for the IV bags. How in the world am I supposed to connect my IV to my port, iv bag, and pump without the tubes??? these people are beyond ridiculous. They are sending people to the hospital and trying to kill people. Option care health are murderers I repeat option care health are murderers!!! stay away from this company. Class action lawsuit is headed their way

Awful service. Never returns voicemails. Billing is unclear. No itemization is available. Can't call before 11am EST. I can't wait to be done with these people. 180 Medical is SO much better.

I have been a patient for 3 months and Option Care STILL hasn't figured out how to bill my insurance! None of my other providers share Option Care's struggles. I have tried and tried and tried to get in touch with someone in Billing who is willing to simply handle what they are there for...no, there are weeks and weeks of charges that it is now too late to bill my insurance for....