motorhead NEW YORK

Brett (the owner) has worked on my 1998 528i for the past 4 years. The quality and thoroughness of his work is impeccable and he should be considered the premier foreign car repair shop in Northern New York. I'm looking forward to many more years of driving my car thanks to his expertise. Thanks again Brett.

Great owners! The work on our vehicle was done quickly and communication from the owners was exceptional. We will always be bringing our Mini here in the future.

No nonsense kind of place, incredibly helpful, communicative, and friendly staff and ownership. I’ve brought my cars here for all sorts of unique work between boost leaks, NY car inspections, part installation, and troubleshooting. It’s amazing how much they get done day to day with a small team. Passionate about what they do and always accomplish a job done right. The only place I will take my cars to in Watertown.

They are quick and honest. The office manager knows what she is doing. I would trust them with all of my repairs!

I took my 2011 BMW X5 to motorhead NEW YORK because I had a persistent check engine light with a code that would not disappear despite the amount of parts ordered and work done on it. After discussing my issue with the owner I felt pretty confident he could resolve the issue. Ultimately, he arrived at the same conclusion we did before taking it in so we decided to pick it up and change the part suggested ourselves (a part we had already changed prior but was not OEM). The owner did not charge me and apologized for not being able to help. He and his wife were very nice and I appreciated the diagnostics free of charge. If you’re looking for a reliable place that will work on your ride, especially if it has been deleted, I highly recommended motorhead.

There I was looking for a vehicle for my daughter that would be affordable and dependable when I came across motorhead's post for a used BMW. I went in not knowing what to expect, and what I found was honesty and full transparency. They let me check out the vehicle, told me what it needed, and guaranteed it'd be done fast and professionally. They have delivered on all their promises and the vehicle has runs better than I could have hoped for. They took care of the state inspection, registration, and checked back to make sure everything was going great.

I highly recommend stopping by and seeing what they can do to get you on the road. I'll be buying my next car here for sure.

Wonderful experience, they were very communicative with me during the full week my VW was in their shop, with near daily phone calls even if there was no new information to give me. They gave me several repair options and actually went out of their way to recommend an option that would save me several hundred dollars--a lot of shops would have jumped at the chance to rip me off. I felt like I and my car were in very capable hands every step of the way. I'll absolutely be back.

I recently had my 2008 m3 repaired here. Such a good experience with them. Its refreshing to find someone who cares about your car like it's their own. The owner and his wife are Honest people and extremely personable. Before I moved here I have had my car repaired by bmw in the past and honestly this was a much better experience. I will recommend them to friends and family.

Called them asking for a quote for some work, not knowing that they only do European cars, but the woman I spoke with on the phone was nonetheless very helpful, able to diagnose the issue with my car from a description of the symptoms, as well as refer me to another shop. Very helpful.

I dropped off my car and within 24 hours they had it diagnosed and fix. They didnt try to charge me for any extra that could have been done and the price was very reasonable. Definitely will be using them for as long as I am in the area. If you are an owner of a European car and looking for top notch mechanics, here is your shop.

I've been a customer of Motorhead for the past year. They are extremely knowledgeable and helpful and have provided outstanding service every time I've brought my Volvo in for repairs; including replacing a bad transmission. They've always been honest and fair in all my dealings with them and I would highly recommend you consider them if you're looking for a reliable and trustworthy mechanic.

Fact: less than a year of having my vehicle, I’ve paid $7,800 for my vehicle on top of the roughly $10,800 I’ve paid for repairs and parts for the vehicle. (To make the vehicle drivable and road ready).

Opinion: it is possible to lower the cost of the repairs and parts if I were still in Watertown and they personally worked on my vehicle.

Fact: the parts and repair cost of my vehicle are coming from a tad bit more expensive warehouse here in Alaska and are not in anyway the cheapest, another individual could find cheaper parts for a lower cost (this is just my personal situation).

Fact:they are extremely nice owners.

Fact: Driving the vehicle from Watertown to Alaska, I immediately had suspension height issues (which resulted in the vehicle raising and lowering the whole ride there).

Fact: the cold did take a toll on the broken air suspension system and is obviously not blamed on the dealer.

Fact: absolutely, they provided me with a working vehicle for no cost as they worked on my vehicle.

Fact: every time I brought the vehicle in, it came back out with the same problem.

Fact: the new designated mechanic specifically for my vehicle is shocked about the price I paid for the vehicle along with how much work it needs on it.

Fact: I did not have to pay for certain services due to the fact they sold me the car with those deficiencies, but in that, those deficiencies were never fixed.

Fact: hurts to have to right this review because I like them. But I can’t bare false witness. These are facts, so just as long as I can speak the truth it doesn’t bother me to give you 5 stars.

Shalom aleichem

I was driving up to Canada when the warning light on my Volvo S60 informed me that my low beam bulb needed to be replaced. I was just north of Watertown, so I pulled into a text stop to check it out. Yep, I was driving a cyclops. It was after 3 in the afternoon, and I was worried about pulling up to the border with one headlight. I called Motorhead. I was given directions, and showed up about 10 minutes later. They popped in another bulb and I was on my way. Great service! Friendly and helpful. If I lived in Watertown, I know where I would go to look for my next car.

I had work done on my maserati with Motorhead, they were great and able to fix my trunk latch, install aftermarket exhaust and fix the TPMS malfunction. I'd recommend them to anyone looking for maintenance on European imports. And they have a fantastic hourly rate compared to a lot of other import shops.

The closest Range Rover repair shop. The next closest is Rochester 3 hours south. The owner is very easy to work with and looks out for you. I'll update if this changes

Great people & knowledgeable. Prices are what they are, they do try to give options when possible. I appreciate having a local European mechanic.
Good luck with the new building.
MP

Friendly service, listened to me about the steps I already taken to fix my car issues then the mechanic diagnosed the problem. Will be a repeat customer for Land Rover service if needed.

I can't believe it this man and his shop are excellent went in to get a service light reset on my car or should I say on my Volvo XC90 and get inspection sticker done found out it was the ECM and when I came back to pick it up he didn't charge me for anything because he said look you got your hands full when I get that ECM put in and program for the car I'm going back to him and had my oil change and tune-up done he recommended the right oil the right spark plugs you really see somebody stepping out to do that extra effort for another person much less a customer highly recommended for anybody who has high in vehicles whether they're BMW Mercedes Audis or Volvo

Very nice people to work with. Still trying to make everything work but I'm sure we'll get there.
Highly recommended.

Highly recommended for all your car needs owner and staff is very friendly and knowledgeable