More Than Plumbing

More than plumbing was assigned to us by AHS. Connor was very professional in explaining the problem with our water heater, which needed to be replaced. He was upfront with how much of the work may be out of pocket and was dead on with his estimate. He also arrived to do the replacement and did an excellent job.

More Than Plumbing was the business selected by American Home Shield (AHS) to replace our Hot Water Heater when our existing unit broke down.

AHS got us an appointment booked with More Than Plumbing within a day of filing our claim. We were initially concerned by the very low Google review, but this is who AHS picked so we had to roll with it. That existing 2.1 star rating is NOT at all representative of our experience. Our transaction was excellent.

Frank is the technician who arrived on time exactly within the appointment window, he assessed our situation and gave us all the recommendations/info needed to make an informed decision.

The way AHS works - the plumber has to order the new hot water heater that AHS approves, so that's where the delay came into play. Going a week without hot water is no fun, but that's the process so it is what it is.

We got an email from AHS within a few days that the new hot water heater arrived to the plumber's shop and we confirmed our install appointment all through the automated AHS messages.

Frank and another gentlemen arrived at the early end of the install appointment window, got the old unit removed and the new unit installed within a few hours. They cleaned up the area they worked in superbly and left my basement as neat as when they arrived. Frank made sure we tested all our faucets and got the air out of the water lines & that everything was working perfectly before they wrapped up and left. The new hot water unit was installed very professionally and looks like it too.

We had some extra out-of-pocket expenses due to code changes and incorrect piping from the prior hot water heater install that Frank was transparent about. The cost seemed fair for the work completed.

Overall - we had a great experience with More Than Plumbing and for the most part AHS as well. I'd highly recommend this business.

They did a great job for me. I had Frank do some work, he did a number of items, installed facet, install water line to fridge, set up slop sink for washer dryer, and most of all fixed a prior plumbing screw up and he re did the piping for one of our bathrooms. Ask for Frank to take care of you.

To preface - I was a little apprehensive at first when seeing the stars and some of the google reviews.
The team at More than Plumbing was assigned to my location through my AHS home warranty. I will say that they did an exceptional job in replacing my water heater. Frank (plumber) was very knowledgeable and professional, and very upfront about any cost out of pocket that AHS home warranty may not cover. Courtney (scheduler) was very transparent as well about the possible lead time to get a water heater that AHS would replace my old one with. Overall, I would say that the team did an excellent job in communicating, scheduling, and executing the replacement of our water heater.

I needed a water heater replaced and Troy explained everything, including contacting AHS to accept the charges, which I did. The following week Troy texted me that the service was still pending at AHS, then he fixed the issue and two days later he was installing the water heater. Very friendly, knowledgeable, and efficient, kept on working while talking with us.

The water heater went toast, and they were assigned through AHS on 9/7. The customer service was outstanding! Troy was very transparent about what was needed and how long it was going to take. Once the new tank was ordered, both Troy and Jacob came back out on 9/13, made sure everything was safe, installed correctly, and worked. The office staff was great at getting everything scheduled and answered all my questions. No unexpected surprises or bogus upcharges to ensure everything was up to code! Definitely recommend them!

I was in a panic when our hot water tank started leaking one night alllll over our basement. Courtney in the office was amazing at getting on the horn to get a new hot water tank for us (thru our home warranty co, AHS) as quickly as possible, knowing especially that we were going out of town for a week. The technician Connor is phenomenal! I am so grateful and appreciative at what More Thank Plumbing did for us. Thank you!

Not sure how everyone else experience went. Mine was really good. I have a home warranty through AHS. My faucet and garbage disposal were both leaking. The appointment was setup the following day. Troy came out and told me he had to order the parts and would be back in a few days once they're in. Got an email a few days later telling me they got the parts and scheduled another appointment for install. Total install time took less than hour. Overall time frame was about a week. I was skeptical at first due to the reviews but they were really good for me.

To be honest I read the reviews and was very nervous about the entire situation. I was connected to them with first American home warranty. Frank was my plumber and he was incredible. He pointed out a couple areas in the basement that would potentially need work down the line he explained everything thoroughly and clearly and he went above and beyond. I thought I just had sump pump issues but it turns out they were more things going on in there and he also reached out to the warranty company and confirmed that they were covered. Unfortunately some of my lines and stuff were damaged and those were not covered but he was extremely clear and I couldn't be happier. I will be requesting Frank anytime I do business with these guys because he was incredible.

Thank you Frank and more than plumbing, my socks are dry and I have you to thank.

More Than Plumbing is an excellent company to have your plumbing needs done with! I would like to say how professional and timely my hot water tank installation was completed. Hats off to Courtney who is the gem of the company!!! My plumbers were excellent Connor and Dylan they had much patience in completing my job!!! I would like to say a BIG THANK YOU to them all!!!

Frank came out to my condo. He was nice, knowledgeable, and had the issue diagnosed within minutes. He had a call into my home warranty company with an approval to do the repairs, he then did the repairs and was done within an hour. If I had read the reviews I probably would have been nervous. This just shows that it is not the company, but the people that work for the company. Frank was outstanding and I will use them again and request Frank. (Issue was sump pump-float shut off)

Had a great experience with our tech, Connor. Investigated multiple seized shutoff valves throughout the house, diagnosed, rebuilt some, got others moving without intervention. Provided a lot of useful maintenance advice.

Dillon and Connor came and fixed my leaking shower. They were responsive, professional, and courteous. I greatly appreciate their service!

This company was engaged by my home warranty company. Their communication was excee. Troy arrived, asked me about the problems then investigated himself before beginning to fix the problems. Thank you!

Connor did a fabulous job! Fixed my situation. He was professional, on time and polite!

Connor and Dylan did great job and found the issue. Great response time from More Than Plumbing

I seen all the bad reviews and I don’t understand why they where great I would use them again

Very courteous fixed the problem on time !!!