Walgreens

The 5 stars are for the staff. Despite the phenomenal workload especially in the pharmacy department they find a way to remain calm and courteous.
Walgreens pharmacy is tasked with being one of a few pharmacies with extended hours and regulations that make them the go-to pharmacy for complicated prescription access.
Despite understaffing due to Covid-19 and the responsibility of balancing excessive amounts of critical medications for a large county they show up every day to face a line of urgently upset customers that many times is so long that hour long waits are normal.
As the drive-thru line is always busy you will also see workers handling multiple calls and in store customers at the same time. Many days calls are so backed up that customers must drive in to consult staff in person. Just one wait in line will give perspective of the overwhelming task this pharmacy deals with daily. Many customers like myself rely on this pharmacy for well-being.

THE SOLUTION FOR EXTENDED WAIT TIMES ON PRESCRIPTIONS IS TO CONTACT THE WALGREENS CORPORATE AND MAKE THEM AWARE THAT THIS COUNTY IS IN DESPERATE NEED OF ANOTHER BRANCH TO REMEDY THE PRESCRIPTION WORKLOAD OF THIS PHARMACY.

The only other option is to be patient and understand that these workers go above and beyond to fulfil the massive amount of prescriptions that are backed up everyday.
Be kind and patient with new staff so they have time to become the experienced staff we need instead of pressuring them to the point that turnover compounds an already stressed situation.
Let the new staff figure out the computer program while kindly asking them to seek guidance from a seasoned staff member. Understand that there are customers that come first in this overburdened system as a lack of medication for them can be fatal.

This pharmacy will go out of their way to help anyone if addressed in a respectful, kind manner.
As customers we can do our part by using the app to preorder refills ahead of time!
Anticipating our pharmacy needs and allowing MORE than adequate time for refills.
The app will populate a pickup time but the user can modify that to give more time.
Expect that you may still have to wait if you arrive at the pickup time & allow yourself some extra wait time.
If you have extra wait time on a particular pickup such as shopping in town you need to do,
Offer the extra time to them.
It will be appreciated!

We are all in this together and we have been since Walgreens offers Covid-19 vaccines as a community we can offer them patience!

Had to fill a medication while on vacation here today. Judi was so helpful even though it was crazy busy. She checked with Ray to make sure it was in stock and had it filled within 20 minutes. It was super busy but they were so helpful!

During a very difficult time, Brooke showed me that good people and helpers are still around. She took the time to help me and gave a lot of empathy!

I always have a good experience there. I shop there constantly. I'm in love with the candy selections and their clearance items. They have a good selection of wines as well. The Staff are always great! 🖤

I am always impressed with the friendliness and helpfulness of the employees, from front checkout to the pharmacy. Shopping at this Walgreens is a positive experience.

Friendly, fast and well stocked store means if I need a couple extra items I don't have to make another stop.

Good people getting better at filling prescriptions

Awesome place to pick up your scripts!

This place has more things then any other places around. Good workers and good manager.

Great staff

I'm a sucker for a drug store browse. I like checking out the make-up and sales items and this store has a decent selection of interesting browse-y items. It's typically priced (a little on the spendy side but that's drugstores I think). But if you watch the sales you can often get supplements and makeup at a bargain.

The pharmacist, Ray has been a bit judgy in the past. It was a Friday afternoon & a long-term ongoing rx and because the prescription had an error he wouldn't even give me enough of my NECESSARY medication to get me through until they could contact the Dr on Monday so I called corporate & then he made me pay out of pocket over $100 to get the script and I have medicaid that covers it all. I have since found out from the dr that they are supposed to give you a 3 day supply if something like that happens. Just saying....it was really unkind and unnecessary!

Accidentally left my sunglasses here when I went to get my covid vaccine. Came back 1 week later to ask if they had a lost-and-found so I could get my glasses and one of the managers said they didn't have a lost-and-found. Then he gave me his number and said he would call me if they found my sunglasses. This was almost 3 years ago and I still haven't heard anything from that manager, hopefully he got fired because I'm 75% sure an employee just stole them.

Called to check to see if we could get our flu shots before we drove 20 miles. They said no appointments necessary, just come in during pharmacy hours. When we got there we were told they had been busy giving flu shots all day and were only giving them to 65 and over.

Giving 1 star because it doesn't give the option for zero stars. I wouldn't even give them zero stars, I would give them a negative 10 if I could!
I ordered a photo to be printed. It was designed by a graphics app and I did set it to be the correct size. Got to the store and the print they handed me was cut off. I had taken a screenshot of the preview image from their website and it showed it correctly. I showed them the screenshot and they could see the difference. I asked if their machine was capable of correctly printing the image and I was told no, that there is something wrong with their machines. But.. this is NOT the first time this has happened! I've never complained before bc nothing important was cut off, but this time, no. This was an image I intended to give to my wife who is in the hospital! I'm taking my photo business elsewhere from now on.
Photos clearly show how the loop of the letter L has been cut off. Customer service was also very poor.
The first photo is a screenshot of the preview from their website, the second photo is of the actual print they handed to me. Clearly not as was pictured. I guess they need to fix their machine!!
***Update***
Went to Office Max and they were able to do what Walgreens could not. I got excellent customer service and an awesome print!
I am a home based small business owner, and Walgreens has lost my business. I will be going to Office Max from now on.

They'll never have your medication in stock. I chose to drive an hour to Petoskey for a quality pharmacy. They turned me away and said there was a "National shortage". Apparently this "National shortage" was only reserved to the east side of Northern MI.