Texas Farm Bureau Insurance Company

So far so good. I have had them for a year now. Although I have not made any claims. The reason that I chose them is because someone referred them to me because they had totaled their car and had no problems making a claim. That was in Dallas. I had not tried them until this point because of the low review score. Once I looked into Texas farm bureau insurance in Chandler, Texas they were not only the cheapest up front but also much lower on the deductible too! And that's even after adding in the $40 per year price of the membership that they require. Which is just an added benefit from what the membership has. Although I still haven't taken advantage of yet. Also their website is very convenient for payments and such. I pray that I personally will never have to find out how they handle claims. But so far I highly recommend them!

I have had farm bureau for about 18 years now. My insurance agent retired in 2018 and I have been bouncing around ever since, because apparently, mine was irreplaceable. After I finally settled into one, he left to become an adjuster. Lori was out of the same office, so I decided to give her a try and start with a paperwork update to see if this would be a beneficial change in agent for us. We got the form filled out simply enough, then it was rejected for lack of information. Then she couldn’t find my form. Not great. But ok no big deal, and not a deal breaker (yet) From there, I tried multiple times to communicate with her. Played phone tag? Ok not a huge deal. Called her on a day off that I had to try and resolve it then, and was advised she’d have to call me back. Ok, no harm no foul (but getting there). I emphasized that I was off that day only. Got a call the next day asking “didn’t you say you’d be around today?” No, I didn’t. (Starting to border on being a deal breaker) wasn’t too pleased, but tried to salvage the experience, which at this point had become quite a bit more drawn out than I feel it should’ve been, and she demonstrated that she clearly wasn’t one for paying attention. Tried again for a few more days, left a couple more voicemails, then finally got in touch and figured out how to make the update myself. THEN she finally circles back around and is all, “I went to do that update but they said it was already done”. Yeah, I did it myself because at this point it had been one day shy of a full week since the last request. Got a half hearted apology and she laughed it off. I didn’t find it amusing, or professional, and now I’m back to looking for an insurance agent once again.

No one ever answers the phone at their offices they all must be at lunch all the time they need to bring their lunch