The Bellagio Apartments in Jersey Village

Hello Bellagio,

This is the first time that I'm seeing this response. I left my review based off of my personal experience via the internal community rewards question about our experience for points in exchange. I wish I would have been contacted personally as I would have glady come into the office to kindly talk.

Update: Thank you for your immediate response and showing concern by looking into this. This makes a difference and shows you care about who residents are :) Thank you again!

Kay represented professionalism, kindness, and patience with my tour of Bellagio Apartments. I love that the apartments have attracted garages, and the brightness of the windows is nice, especially a window above the kitchen sink. I mentioned to my brother to arrange a tour as well. Thank you Kay😊

I loved living here at the Bellagio. I lived here for about 5.5 years. The staff was absolutely incredible. Ms. Lora, Ms. Kay and Ms. Maria are amazing. They go above and beyond to make sure you feel welcomed. The maintenance staff is incredible too. If you have any problems, they are quick to help you address the issue. You are also within minutes from The Heights, Midtown, 249, 1960 and etc. The individuals that live here are also friendly. Everyone looks out for one another and takes care of each other. I am going to miss this place! Thanks for everything!

I recently went on a tour of this property & it was breathtaking!
The assistant manager, Kay, gave the tour and she was very knowledgeable about the property, rates, an amenities. While your I noticed that everything was well manicured and quiet.

Also every unit has an attached garage!
This could possibly be my new home!
Thanks for everything Kay!

I had a seamless experience of replacement of my water heater. The area was clean. Back to really hot water for a long time. Many thanks to Manny and his crew!

Backstory:
I had noticed that the amount of hot water for shower time was diminishing over time. Just as I was about to send in a maintenance request, they contacted me and stated that there was a small leak in my heater and wanted to replace it. They had performed some preventative maintenance service a few weeks earlier. I had not seen a leak but checked it out. I confirmed the leak. It was a kind of "seep" at the top of the unit. It had been seeping for some time as the top of the unit was rusted a bit.

Updated 08/25/2023

Beautiful site. Office types and maintenance crew always attentive to my queries or issues. They seem to be on a maintenance schedule instead of waiting until something breaks down. Proactive beats reactive nearly every time. So I signed another lease.

Regarding Service Request 569776. Thank you once again, BELLAGIO Team, for another superb service performance! Special thanks to Kay Goings and Angel Sanchez who tackled my service request w/their typical, authority, precision, and celerity. These seasoned professionals are always on top of their game! Thank you BELLAGIO Team for maintaining my home. Thank you FRANCIS PROPERTY for THE BELLAGIO! The finest home that I have ever had!

I was a little bummed out about our pool being closed at the moment with it being pretty hot outside. I spoke to the office about my concerns, and they completely turned my point of view around. I am super excited for the upgrades that are coming to the pool! Thank you for easing my mind, it is always a pleasure speaking to the ladies in the office, and our maintenance staff.

I I totally did a review as a new resident of “The BELLAGIO” Being now a 2 month resident I wanted to do a follow-up. I just want to say that I ❤ our community! It is well manicured, peaceful for the most part and safe which is very important to me. We have many activities on property to encourage the engagement with one another. Did I mention what a great
Office Staff we have? Laura, Kay and Marilyn….Our GIRL💥 Power team is AWESOME👏🏽 ALL personable and helpful. We also have a wonderful maintenance team who work together keep our property pristine🌹🌺🌻🌿
And arrive in a timely fashion to rectify any maintenance issues. I just cant say enough. IF Your looking for a new place to live you’ll always feel
Welcomed HOME 🏡 at the BELLAGIO

I lived in these apartments for one year, and overall thought they were pretty good. They were pretty spacious and felt safe as well. Management and Maintenance were some of the best I've had in any apartment. They actually worked to resolve issues quickly, and not just put a band-aid on them. Most of the people who live here were usually nice and quiet as well, so it was pretty rare to have issues with loud music or anything similar.

Unfortunately though, the biggest downside to my apartment was that it had the thinnest walls of any apartment I've ever lived in. It's the main reason that I chose to move out. I could almost hear the conversations my neighbors were having if they were in the room next to me, even if they were speaking at a normal level. On top of that, my neighbor below me was a loud one, and he would slam doors, scream, and argue with his roommate. Because of the construction of these apartments, not only did I hear the arguments, but every time a door was slammed it shook the walls and ground in my apartment a bit. If you're a musician of any sort, it's also hard to practice at any sound higher than a normal conversation would be at, without potentially annoying your neighbors. Even though I ended up being above a bad neighbor, I don't think there are very many people like that here.

Been here 4.5 years never had an issue that the staff couldn't fix. Friendly staff and neighbors keep to themselves.

I have live here for 4 years and sadly I am moving. I love love these apartments. The staff is awesome!! They put alot of work in keeping the apartments/grounds looking beautiful. I feel safe when walking my dog in the evening. I have never had an issue with parking or getting my work orders complete.

Best community ever!!! 10/10 recommend you to live here
It is always clean, they try to make activities for the community to come together and everyone I had an opportunity to talk to when going to pick up mail or a walk have been super nice
Thank you for the experience I am definitely going to recommend my friends and family here
Glad to have made this my first home and thank you for making me feel so welcomed since day one.
Super grateful for Kay for going through everything with me from start to finish and Thankful for Manny and his team in the community for always answering my questions while they where in my home taking care of my service request. Anything that you need the Bellagio Team as a whole makes sure it gets done so that your stay here is the best. There is lots of perks as a resident here and you cannot beat the prices they offer. Look no further you have my word its going to be a great experience!

My living experience for the past year at The Bellagio has been fantastic. The maintenance staff responds quickly to all of my requests. The office staff takes care of any needs a resident could possibly encounter. The pool, work out room, computer room, pool table, and duck pond are all top notch. There has been a few reports of stolen vehicles or apartment burglaries but, come on, it's Houston. It happens everywhere. The lawn service comes once a week. The dumpsters are never full. The recent apartment upgrades with the granite counter tops are just as nice as any luxury apartment high rise downtown. Every unit has an attached garage. The landscaping is very luscious. The noise from the highway is only noticeable from the apartments that face the highway. I would recommend The Bellagio to anyone seeking a nice living community in the Jersey Village area.

I lived at The Bellagio Apartments for four years. When I moved to Houston, five years ago, my first apartment home in the city was to say the least, terrible! I made it my mission to find a great place to live at a reasonable price that I could easily access the city. When I found The Bellagio, the management was not only courteous, but knowledgeable. Management changes have occurred, but only because of the advancement of team members within Frances Properties. It says a lot about the property owners and its management when they are Property of The Year and have staff members that are Managers of The Year for Greater Houston. They didn't try and sell me on their property, they let the property sell itself. When you enter the gates, you feel like you have stepped out of the city and into a lavish garden with all the beautiful landscaping. There is a immense duck pond and a well-kept pool areas as the heart of the property. A great get-a-way after a hectic work day. Each unit has its own built-in garage within the unit so you feel safe and secure pulling into your home. However, safety issues are rarely a problem here at Bellagio, due to the alertness of the staff and community involvement of the neighbors. The units are a great size and maintained properly on a regular basis. When something has a "hiccup", maintenance staff is always quick to respond to your needs. They are a pet friendly community that doesn't see your pet as another means of making money, but as an extension of your family. Each month they have a community breakfast, and every quarter a social gathering. We made so many great friends by attending these events! Thanks to The Bellagio, Houston felt more like home!

I am sharing this review as a SOON-2-B Resident of The Bellagio who will be relocating from another State. For those that have relocated before (my 2nd time) we know how daunting it can be. Especially today with primarily everything being done via online, Zoom, Facetime, emails etc. Due to Covid we have ALL had to reinvent newer and more innovative ways to not only communicate but, also view prospective properties. I felt truly Blessed to be connected with the Assistant Manager, KAY who assisted me with the selection of my "New Home". She was so personable and accommodating in answering all my questions/concerns. Once I made my decision there was a great deal of paper work to be done (especially living out of state) However, Kay graciously and with patience walked me through that as well. I often say Customer Service isn't what it used to be and society as a whole is suffering greatly because of. But, I'm so grateful for KAY who in my opinion is a "PosterGirl" for Kindness and Professionalism. I look forward to living at the beautiful Bellagio and meeting other residents:-)

I lived here for four years until i bought my home. It was always quiet and clean. The maintenance was always taken care of same day. It was a nice place to live and staff was always so helpful and courteous. I never had any problems and felt safe.

I have been living at the Bellagio for 2 years and am about to renew my lease for another year. This complex is clean, safe, and very well managed. Kay and Lollie in the office have been fantastic. Would definitely recommend to a friend.

My family loves Bellagio! We live at Bellagio in total 10 years, and have a strong opinion about this community - it is well organized, family oriented, quiet. Managment works hard to make residents feeling at home, and that is exactly how we feel here. The complex is getting old, but it is well taken care of.
As much is possible, we take good care of our apt. but whenever we need help from maintanance guys, they respond in fastest manners. This year, pandemic year, is very hard for everyone, I'm personally amazed how many actions and activities Bellagio staff is working on to motivate residents to get involved and live happier everyday life. They upkeep with all nature in our community, which is soooo precious in such a small space, in this busy area of Houston.
Anyone, easily accepting rules, having a good friendly
attitude and manners is gonna fit well to live at Bellagio, and I would highly recomend it!

Quite and lots of shade. The people in the office have been great. Especially Kay. She is kind and a good soul. You are very lucky to have her.

This is literally, hands down, the best apartment community around. The grounds are always kept up and the staff is amazing. It really feels like a peaceful community here in the city.