Volunteer Heating & Cooling

Just wanted to say great company had a breakdown on a holiday. Nobody could get to me, my regular hvac guy recommended them, called them. The tech drove 1 hour to get to me. Had me up and running in 15 minutes. Great job, thank you. Highly recommended.Thank you Ryan for getting me runnin!

Volunteer Heating and Cooling does a great job. They installed systems in our new home and I also have them for maintenance twice a year. They are timely and dependable. Technicians have always been polite and professional.

Ryan England Came out and put a new thermostat on for us and he did an excellent job. Highly recommend.

I am so happy I called Volunteer! I'm beyond pleased with the service I received today. I was able to call the office and get an appointment on the same day to do a repair on my unit. The office staff was nice and helpful and the two techs arrived very soon after calling. They were professional, friendly, and knowledgeable. I would definitely use them again and recommend them!

I called and set up an appointment and they were at my house the same day. Showed up on time and ready to go. Repaired my ac unit quickly and efficiently. The total cost of the service call and repair was less than just a service call from a few of their “bigger” competitors in town. Would highly recommend.

Kevin was the repair man he did a
excellent job diagnosing our issues. The repairs were done very promptly. If you want an honest and reliable HVAC company, this in the one. Will be using volunteer heating and cooling for future repairs. Most definitely would recommend

Called on Monday requesting someone come to our house to quote a new unit as we already knew our unit had lived a good life but was gone! Ronnie came same day to look over the unit and house and provided four options/quotes the same day. He was super nice and was available to answer questions my husband had and we decided on a unit. It was ordered and they fit us in their busy schedule for an installation by Friday. The guys doing the installation were professional and friendly. Later in the day we received a call making sure everything was working and our house was cooling down. My new American Standard unit is very quiet and literally cooled our house down overnight. Very happy we called them and would recommend them to anyone in need of a HVAC unit.

After reading some of these reviews, it seems we're talking about two different companies. My experience with this team has been excellent. Our system was nearly 10 years old when we bought the home. The age suggested it was nearing the end of it's expected longevity, so I contracted with Volunteer for routine maintenance. Always prompt, always courteous. A breakdown on a Saturday night in the heat of summer, and they were here until after 11:00 at night getting us going again. And yes, I paid a bit extra for the call, but that's to be expected. Now our system is 13 years old and I had TVA E-Score do an audit. Based on their report, I asked Volunteer for a quote to replace the ducting and package heat pump. Scotty was here on time, measured our home, went into the crawl space to evaluate the existing duct system, found it to be poorly designed and installed, described several options and explained the benefits of each option.
Got my quote today and it is right in the ballpark of my expectations. Going to have them replace the whole system as soon as the weather moderates.

I needed to replace an old unit and got three quotes on a new one. Volunteer gave me a very detailed quote including measuring my house and windows to see what size unit would be best and not just replacing exactly what my old unit was. They were here to install when they said they would be even though it was raining. Very pleased with the customer service!

Great customer service, goes the extra mile. I had a plumbing problem that had nothing to do with the new heat pump that Volunteer installed. They came out and checked the system. They had done everything perfect and even suggested what the plumbing problem might be and they were right. In summary they back their equipment 100% and their staff are professional and courteous.

Zack was our technician, he did an excellent job diagnosing our heating issues. The repairs were done very promptly. If you want an honest and reliable HVAC company, this in the one.

I am thrilled to have a new AC Unit since mine was 20 years old. I had the pleasure of having Ben and Chris installing my new Unit. The both of them were very pleasant, professional, very knowledgeable, fast and efficient. It is nice to know that I am in Good hands with Volunteer
Heating and Cooling. Thank You for your Services! 😁

Volunteer replaced my old HVAC system. Everyone from the technicians to the office staff was helpful and knowledgeable. They were always punctual and took the time to do the job right. I also appreciated the follow up calls to make sure everything was working properly. I would highly recommend them for anyone looking to replace or repair a unit.

The beginning of last year our hvac unit stopped working . We were paying one hour heating and cooling annually for their services and maintenance. One hour told us that we needed a new unit and that it would cost over 7,000.00 for unit and install . I decided to shop around and called volunteer heating and cooling of Cookeville . They came right away and inspected the old unit and fixed it ! Instead of replacing the unit and having to spending big bucks volunteer kept it running with just the cost of a part . Needless to say we canceled with one hour heating and started with volunteer. Well unfortunately recently our unit went out. Figures it was right when we needed it most . Anyway, we called volunteer and they came right away assessed the old unit , determined it finally had its day and needed to be replaced . They came right away with a new unit and installed it at a lower price we saved over 1,000 dollars . We are happy with volunteer heating and cooling . I highly recommended this co. The employees and staff are super friendly and knowledgeable. Thanks volunteer!!

Very happy with my service. I got lucky when I called because they had a technician waiting to be dispatched. By the time I called and the job was completed was around 30-45 mins. The technician was kind and respectful. Living in the Upper Cumberland I know who I will call for my heating and cooling needs from now on and that is Volunteer Heating & Cooling.

VHAC is the best in the business. The employees are amazing. It took VHAC 15 minutes to locate the cause of my problem which a competitor missed over four visits to my home. Best of all they listened to my explanation of the problems that I had, allowed me to ask questions, and gave me honest answers. Ultimately, I had to replace my HVAC unit. VHAC did not try to sale me a product that was more than I needed. The sales staff explained my options and the related cost and allowed me to select the product that met my budget and the needs of my home. I will NEVER use another HVAC company.

Volunteer Heat & cooling is a great company me and my husband are very satisfied with them. I contacted them about a hvac system for are home. Scott came out and done the easement. And got back to us right away from there Becky in the office got the ball rolling , their crew came out and changed out our old furnace with the new Hvac system and new ducting, they all are great to work with and very helpful. The price was exactly what I was quoted not one penny more, we would recommen to any one needing a new system or just need sevice call I know you will be pleased .
Thank for everything Johnny & Kathy Smith

Fantastic service! Appointment set same day we called. Tyler was responsive and courteous.
Diagnosed problem and fixed unit. Thanks again Volunteer Heating and Cooling!

Great folks to deal with, rapid reply to initial call, all service has been on time and very professional. I have the service contract for my equipment and they insure my equipment stays running very efficiently.

Great customer service. They checked back with us several times in the months following the replacement of our unit to ensure we were completely satisfied.