O'Reilly Auto Parts

Great customer service!!!! The staff was ever so helpful. I had to come in for an emergency part, after my jeep had to be hauled out of the mud at a festival. The gentleman was able to get me fixed up, within a half hour, before my 6 hour road trip home.

My friend showed up at this store with a huge truck tire with the wheel bearing still attached to it.. he needed a new bearing and the old one taken off the tire🙈it was a nightmare…. This Oreilly’s Team was so helpful and friendly even though what he needed done was a ton of work🙈 with no hesitation they got right to it and helped him… even after a hour or so of us being there they never complained and found a solution to every problem we encountered…very grateful for their kindness and great service….

Today Luke & Ryan were awesome. They both went over & beyond to help me with a bad wheel bearing on a truck I just purchased. Great guys, I can’t thank them enough! Without them I would have been stranded .

The store was very clean and organized. I found what I needed, headed to the cashier, checked out and left. I appreciate when you can get in, get out and get on with life.

Last Sunday afternoon I was preparing my truck for a long trip out of state to pick up livestock. While changing the fuel filter I broke off the coupling for the fuel filter’s return valve. I searched the internet and found that this was a common issue with my truck and the only “instore” replacement part was at the Ford dealership. My trip was scheduled for 5am so the dealership was not an option. I drove to several stores searching for parts that I could use to patch the existing broken fuel line but found it almost impossible to replicate the part that I needed.

My last stop was at the Butner/Creedmoor O’Reilly’s store. I bypassed the front counter when I entered the store because I was frustrated and didn’t really think that I would find what I needed anyways, but that did not dissuade the women behind the counter, whom I would soon find out was my lifesaver! The employee named Steph not only asked if I needed help but also asked what I was looking for and I only described brass parts that I was searching for since I knew the original part was not available anywhere.

She walked me to several locations in the store and even took me in the back stock area where a wall of brass fittings was stored. She continued to manage other customers in the store while continuing to check on me and my search. I did not find what I was looking for and began to leave the store when Steph asked if I wouldn’t mind letting her put my vehicle information in the computer to see if anything would come up that my help.

While she entered my vehicle information, I began to tell her of my situation with the Ford only part and that I was under contract to pick up livestock the next day in a state 12 hours away. She was genuinely concerned about my situation and even commented that the fix had to be permanent since animals were involved and the truck could break down in the summer heat.

Unbelievably Steph located the exact replacement part in another city at one of her other stores and called to ensure that the part was in hand! I was able to obtain the part that evening and get my truck back on the road with the confidence that I had a permanent fix and a reliable part to ensure that I did not break down on the side of the road with livestock during summer temperatures.

Steph is not just an employee at a parts store, she is an ambassador for O’Reilly’s and is the sole reason that my first stop for parts will be at her store.

O’Reilly’s carries Ford quality parts and is always priced less than the competition. I have never been a fan of the look of the outside of the O’Reilly’s stores with the green tinted windows, but now that I met Steph, I realize that store looks aren’t anything, and Customer service and employee work ethic means more.

Stephany and Justin truly go above and beyond and exhibit excellent customer service skills that deserves recognition. Upon entering the door I was warmly greeted by Stephany and asked her for help looking for some adaptors. Unfortunately, Stephany was busy assisting other customers. However, she got Justin to help me in a jiffy. From my interactions with both, Stephany and Justin, I was confident that both knew what I needed. Professionalism is a priority for the staff at this O’Reilly Auto Parts store.

Always a great experience. The young guys are always helpful. Jared even changed my headlight bulbs for me before I left. Thanks!

Very courteous, friendly staff. They are quick to help but not pushy. I ordered a set of ignition coils for my hyundai, it was in the store less than 4hrs later, not to mention $30 cheaper than anyone within 100miles! (including the junk yard) very satisfied :-)

Blake Hudson was the manager when i cam in at 8 pm with a set of brake rotors off our service truck, one of which was scoured very badly. Mr. Hudson understands that at the end of the day, sometimes the day is not over. He persevered over 30 minutes past closing time so that I and my 3 employees would be able to go to work the next morning. This was a very real blessing to a small business which is responsible for feeding 4 families. My Hat is off, that is if I were wearing a hat, to Mr. Hudson. He is a true professional and a very real asset to the O'Reilly organization.

With four auto part stores to choose from, it's the customer service that sets our local O'Reilly apart from the competition. Rose is especially friendly and helpful!

My husband and I went over to Auto Zone to see if they could replace a broken windshield wiper. Granted it's raining. The guy said they can do it, but he's not.

We drove across the street to O'Reilly's and those two gentleman tonight were more than happy to replace the wipers. Doing so with a smile a few jokes! I'll hold the umbrella for them anytime.

My husband stated they've gotten a customer for life. Thank you!

Very willing to share knowledge, solutions and opportunities. Even sent me to someone else they trusted to complete my repair.

The young lady there was awesome!!..She was a tremendous help and very professional...forget Auto Zone...this is the store...

I buy all my parts here and The employees are helpful and nice and they always have the parts I need

JoJo and Chris are the best workers there. They more about the parts and rides than the manger and others working there

Fantastic group of people! Never treated me like a dumb girl and were instrumental in helping me fix my truck. Thanks, guys!

Seems like they got more people in there that is a little more friendlier and the store is good and clean

had a wonderful time they changed the battery in my wash car

Excellent customer service. Very friendly and helpful! Highly recommend!!

Guys were helpful and got me all set up on the rewards program. Great people.