Walmart Pharmacy

This staff are busy and the phone rings almost constantly. Yes, you usually get put on hold because there are other people that called and they are working to resolve them first. There is usually one pharmacist (sometimes two) working to fill/verify/consult every single script. How many customers do you think use this pharmacy?? The answer? The majority of the population in Macclenny (and surrounding areas in Baker County). I find the staff (Crystal, Marie, Justin to name a few) very helpful and caring. I’ve personally seen Justin (pharmacist) track down products, call doctors, hospitals and care providers for elderly customers whom seemed unable to conduct business or forgot what they needed or came to the pharmacy for in the first place. This pharmacy is busy, there is usually a line to pick up, and yes that is annoying, but when it’s your time at the counter they will take time to assist you and answer any questions you may have. Also, I have problems with my scripts from time to time, however in EVERY case the error was not the fault of the pharmacy, rather with my doctor and how they call in the script. Another thing to keep in mind is the fact that just about all businesses are short staffed. This pharmacy trains many new assistants but they don’t always keep them. Many are sent to fill positions at other stores. Please be patient (no pun intended), remember the vast amount of people they service and when it’s your turn, ask the questions you want answered. It is a great team and I believe they are doing their very best.

Not sure why everyone is having such a bad experience here.I have found them to be helpful, friendly, and kind. They are overworked but never rude to me. I am glad to have transferred my prescriptions to this Walmart from CVS. If you want to see how rudly and unprofessional you can be treated, try CVS out.

I called for a prescription that I had but called the wrong county but the gentleman that answered my call was still able to pull up information from the other county and tell me exactly what I needed to do.

Pharmacist super helpful. The other Pharmacy team members could use a little encouragement on smiling and greeting customers.

An excellent pharmacy. Plenty of space and easy to find.

I’ve usually never had a problem here up until yesterday. I was prescribed 2 prescriptions and I was able to get the first one but the second one they proceeded to hold because they said they weren’t comfortable with the dosage on it (as if they were the ones who prescribed it to me). I called my Dr back and told her what was going on and she was kinda irritated cause that’s not their place to decide. So AFTER she calls them and gives them the clear to give it to me, they try to charge me money for it which is covered under my insurance. They used some excuse about the lady who prescribed it to me wasn’t the right provider which doesn’t make sense cause how was I able to get the first one? They BOTH were prescribed by the SAME lady. My Dr is very upset.

The pharmacist is great. Always willing to answer questions. The rest of them....not so much. Otherwise I would have rated higher.

20 minutes at this place means set up camp we might have u done by closing

Walmart okay to shop at Brett not to get prescriptions

I wish I would have never switched to this pharmacy. Going back to my previous pharmacy. They take forever filling my prescriptions. They even hold some of my meds and put me way behind on schedule. They never have my meds for months and months this is ridiculous and out of hand I'm done with this place.

DO NOT USE THIS PHARMACY- they’re are better options with BETTER service and equally inexpensive. They are VERY RUDE and INCONSIDERATE of customers-working customers. They are rude on the phone, rude in person and never return from lunch breaks on time - not cool when time is limited for working customers. After many years of being a Walmart pharmacy customer I will take my business elsewhere. Apparently they have too much business here to care about the individual customer and our needs.

Came in about 15min before close, and they had put my medications back up the day before & said they couldn’t fill them tonight, but they can tomorrow. Today’s my birthday & my grandmother died at 5:30am this morning but I still got up & went to work, and was supposed to get off at 6pm. But I didn’t get to leave till 6:40 to get to the pharmacy, cause I still had to do my job. But they can’t take 10min to do theirs. I also can’t pick up tomorrow cause I’m leaving tonight to go to Texas for family/ my grandmother’s service for her passing. Sh*tty situation all the way around, but they definitely wouldn’t take 5 min to help. So don’t ever expect them to help you beyond the bare minimum they have to.

I don’t know why I keep going back to this particular Walmart pharmacy. They are rude to customers, when they do answer the phone they leave you on hold. Every time I go to pick up my prescriptions they say they do not take “Blink” anymore but, they do. What happened to the nice caring people who used to work there. Where did they go? They all need to go through a customer appreciation course. Customers do keep you open. Think about it.

Pharmacist has a God complex. Picks and chooses which prescriptions he'll fill, based on whether he thinks you need it. Just go to O'Steens on Jacksonvilles Westside. Best pharmacy I've ever used, I'm a customer for life!

The techs and the baby pharmacist have no problem boldly lying to you when you try to bring a legitimate concern to their attention.

Worst Pharmacy with the worst techs. Everyone is so rude and acts like they have a complex. Dude, you work at a pharmacy in Walmart. Settle down sally may.

Was unwilling to schedule my second dose of Moderna.