First Federal Bank

Do yourself a favor if you are looking for a loan give Yvette Weghorst and Dina Whitehead of First Federal Bank a chance to get your business. They made the whole process a pleasure, they returned phone calls and emails right away. They go over options and made us feel at ease all the way to the closing. A huge thank you for making our little dream a reality!

Mrs. Cyndi was very specific in the details she was able to provide us. There were details about the build we wanted to undergo that needed to be changed to allow the loan process to happen and she was able to set our expectations early on in the process. Thankful for this local resource.

We have had a lot of accounts with First Federal, from mortgages, land investments, and personal checking. This bank is the best one I’ve ever used! Cyndi Ray is awesome for new mortgages and Becky Brown is amazing for HELOCs/personal accounts. Both of these ladies have gone above and beyond for us and have always responded promptly to anything we have needed. I’m so happy to be with a bank that I can talk directly to someone if I need anything! We look forward to having a continued relationship with this amazing branch. I hope they come to Clay county soon! Becky and Cyndi, you are seriously the best!

Becky was so great, she took her time and helped me. Been a long time since I have felt like a bank really cared about the customers. I had tried another bank and the young lady who stops you at the door , acts like she is trying her best to make banking of any kind unpleasant. After my father died my mother and I dealt with her non caring blank looks. But Becky went above and made me actually fill like a person!!! Thank you First Federal!!!!

Becky provides such friendly, fast and accurate service to us every time. Whether it is business or personal banking, Becky always gets our needs met and does so with a smile and encourages us to contact her anytime there is a need. What an asset to FFBF.

Just wanted to give a shout out to one of the First Federal employees. Over the past 2-3 months I have had several opportunities to be directed to the desk of Becky Brown in the Macclenny office. I was having problems such as my online banking account, problems with my escrow account, assistance needed concerning a large wire deposit that hit my account, etc. Each time she answered the phone promptly, and truly went out of her way to treat my rather small issues as though they were just as important as any others. Her determination to get to the bottom of the problem as quickly as possible really spoke volumes to me! What great work ethics!

I have been with FF for almost 5 years. I have moved away from Florida and refuse to change banks. They have a great mobile banking app, free atm locations all over. Their best assets most is their customers service hands down. From the tellers to account managers they all treat you like family, no matter time of day or contact method. I love my account manager Becky and will not change banks for any reason.

Great place to do business! Super friendly and helpful staff!

Breanna Boatright is a true professional! She made me feel 100% comfortable during the preapproval process at First Federal Macclenny, FL branch. It’s rare to find a branch where you can meet face to face with someone to go over a mortgage loan preapproval. Breanna was available to take my calls, and prompt in returning calls. She is so polite and friendly! Breanna is the definition of Superior service!!

Becky Brown is an assest to first federal. Becky is always willing to go out of her way to help in any way possible. Becky has excellent coustomer service, and is always a pleasure to work with.

I just started with this bank and I could tell right of the bat they are very attentive. Even though I feel like they can be slow at moving people at times - I remind myself they care and truly treat each customer like family.

I want to thank Mrs. Becky Brown for being so kind to my elderly mother. She went behind the call of duty to help her. Becky you are the Best !!! Thank you again.

I have been with FFB for close to 10 years now and I am very happy with the customer service that I receive from them. The staff is very knowledgeable, friendly, and eager to help. Would definitely recommend them!

Very helpful and responsive

The folks here at first federal are by far the very best and friendly people you would want to meet!!!

We do our best to give timely, quality customer service! Go above and beyond expectations.

Excellent Banking service. They go out of their way to help customers.

Great service. Awesome staff.

Everyone at First Federal Bank is pretty awesome! Becky, Breanna, and Margie and all the girls at the front counter too. Thank you everyone for making First Federal our number ONE bank!!