Brown's TV & Appliance

Needed new garbage disposal. Did it by phone. Delivered, installed, and took away old one. The installation fee was $150 (68% of cost for unit), BUT we didn't have the hassle of getting someone or trying ourselves. Servicemen were friendly, quick, efficient, and professional

Bought new microwave from Brown's, same price as the big discount mega-chains (cheaper on one model actually). I bought the wrong one initially (my mistake, I forgot a feature we wanted, so I called and asked to switch) and they made it easy to swap to new one before delivery.

Installation was today.
They gave time window for installation and showed up in that window.

The installer Torry was excellent, really good. Paid attention to details on install that you may not think of, made sure place was cleaned and organize after the install (drilling/sawdust, old brackets removed, old appliance taken away etc.). Great attitude etc.
Just that install experience alone, with someone like him representing the company, compared to other big box places means we will go back to Browns first before any other place for next appliance buy.

We have bought every major appliance at Browns. Always friendly. Great customer service. Competitive prices. Good selection. Kind delivery folks.

Great service from Brown's TV & Appliance! This is my third time using them. I phone called to schedule for replacing my old dishwasher. Very professional and honest service. Service tech showed up on time and did an excellent thorough job! Honest up front advice on everything. Highly recommend!

I really appreciated the guys at brown's, they took the time to explain to me my options and gave me solid advice on how to proceed. Knowledgeable and insightful professionals who really tried to help me and didn't take advantage of our hour of need when our home appliances broke! We are so grateful!

We chose Browns on a recommendation from a friend. My wife and I are local small business owners and wanted to avoid the big box store experience. Dennis, Eddy and Chris did a great job with us. From the initial planning and measuring, to the install we have been very pleased with the process. I was worried about them not being able to beat the big box store pricing, but they were able to with everything we got. Thanks guys! Our kitchen looks 100x better then it did before you guys came.

Recently I had an issue with my 2 year old Weber grill. Brown’s scheduled an appointment with a technician very quickly. Chris came out to check the grill. He arrived on time, diagnosed the problem quickly and was super professional & helpful. I highly recommend Brown’s for sales and service. Thanks to Chris and the team!

I've purchased 4 items from Browns at the time of this review. I love the place. They are patient, knowledgeable, will match or beat prices of the big box stores and provide much better service and attention, in my humble opinion. They have really great context to consider when making purchases, such as ease or repair, rate of repair, etc. This may be my first online review and they are worth it.

I have been a return customer here for years. I make an active decision to do business at Browns because I always have a positive experience from beginning to end. The family is always kind, polite, and very approachable.Their prices are unbeatable, and the care they take with my purchase and in my home is impeccable. The overall experience is always a pleasure.

Still a family feel local business that deserves my business. New appliances, appliance service and parts. All with a great attitude that keeps me coming back. Their prices are competitive and the dedicated service is unmatched. They offer a warranty on everything. Convenient to West Main St in Northboro Shopping Center they answer the phone or get back to you anytime.

I bought my new appliances ahead of time while waiting for my new home to be built and with all the delays typical of new construction, Eddy and his team were there for me storing all the boxes in their warehouse for free. And when the day arrived, everything was delivered and installed quickly, professionally and with a smile.

For me Brown Appliances is synonymous to great customer service, fair price and understanding local community needs. Will definitely buy again.

Update 04/21/2016:
Had a small leak from the fridge. Called Eddy. Less than 60 min he was here with his team, fixed the issue in a jiffy (was a really minor one).

I dont write reviews, but I cant say that now apparently. My experience at Brown's impressed me so much that they deserve a few minutes of my time. I make myself insane any time I have a big purchase to make. I spend days if not weeks researching a product. Checking reviews, videos, checking recalls, prices, alternatives etc. By the time I'm ready to buy, and hopefully I haven't driven my wife crazy from taking so long to decide, I frequently know more about the product and features than the so called experts. I was confident with my choice. I had my mind made up and was ready to buy from the same evil online retailer that we like to tell our friends we don't buy from.
I got my mail that day and I see an ad for Brown's. It displayed that they were an official Weber and Napoleon dealer. I have never been there, and frankly, assumed they would be a waste of time since a small store could never compete with the big guys, right? Well, with all of the research I did, I could not find anyone that had the high end model I was looking for on display. Especially from Napoleon.
I am so glad I went there. The very model that I was convinced I wanted was sitting there as I walked through the door. I was shocked. As beautiful and feature packed as it was, it was painfully obvious that it was far too small for the number of people that I planned to have at my party the very next weekend as well as future parties later this summer. The nice gentleman behind the counter (Dennis) could not have been more knowledgeable and patient with me. He discussed the differences in the Weber and Napoleon grills I was going back and forth with. He agreed that the grill I chose was in fact a great choice, if I was cooking for just my wife and myself, or even a family. However, after listening to all of my needs and number of people I planned to feed, he steered me towards a far better solution. You can always use less of your grill if you don't need it but you can never use more than what you don't have. To make everything even better, he negotiated a much better price than any place local or online. He also had the grill hand delivered to my patio the next day in time for my family party. Everyone loved the grill, and I made some of the best bbq of my life. The Napoleon I ultimately ended up with is absolutely the best grill I have ever used.
What can I say more than what was said? Brown's did not try to "up sell" me. They listened to my needs and sold me the best solution to my situation at a price that nobody else could beat. Next day hand delivery on top of that.
I now tell everyone I know about my experience at Brown's. They will also be the first place I go to in the future for any other appliances I need. Heck I even wrote a long winded testimonial about it.

My husband and I recently purchased a new home and were in the market for a new grill. Brown's was super helpful and knowledgeable. They not only delivered the grill right up to our new deck but they brought it a few days early so it would be there for our first night in our new home.

Best small town dealer who understands their client’s wishes and makes it easy to do business in these very different times. Dennis makes the difference for us, he asks the right questions and sends the right people to deliver. They are the best resource for top results. Thank you kindly for great services.

We had a fantastic experience at Browns! They know thier products, are local, and price match. We purchased a new washer this morning and it was installed by this afternoon! Browns will be our go to for appliances and electronics from now on.

Brown's is the best place to purchase appliances. I knew exactly what I wanted, called them with my credit card and it was ready the next day. I've been doing business with them for years and the service is impossible to beat.

Always helpful, even after the sale.

We were in the market for a tv and they had good price. A small mishap happened during removal of old tv and a small hole was punched in the wall. They patched the hole and painted the whole wall. It was well done. Highly recommend.

Forget the BIG BOX stores, go to Brown’s. Same prices much better service.

We've bought at Brown's a while ago & were very pleased. We need a dryer now & will go back to Brown's.