T-Mobile Authorized Retailer

Kylie listened when I told her I just wanted a better camera. She moved me from the iPhone 12 to the 14 Pro Max. Didn’t try to upsell me to the most expensive. She kept my bill the same/month. Couldn’t have been happier with my experience. Best T-Mobile employee I’ve come across. Thanks Kylie!

Kylie was awesome, handled everything perfectly. Great job

We went in to add a new line to our plan and possibly upgrade our phones. Kylie greeted us as we entered and let us know that it might be a bit as they were busy. When it was our turn she helped us find what premotions they had that worked with our plan and our needs. She was courteous and fun.

After running around on a wild goose chase, I finally came to the monticello location. I couldn't believe how fast I was in and out of there after battling online payment and the buffalo location. The gentleman that helped me was the most helpful person I encountered today. I'm forever coming to this location to do anything phone related.

I visited this location after a terrible experience in Buffalo, MN. I have the galaxy flip4 phone and the open/close got stuck and would not open all the way. The rep in Buffalo was going to help me do a warranty exchange until he pulled my phone screen open and caused screen damage. It no longer qualified after the rep damaged my phone. Customer care was also no help and could only suggest contacting the regional manager. The Buffalo location would not give us this regional managers phone number. I walked into the Monticello location and 2 awesome reps were working, Faith and Lucas. They found a way to help me by adding lines. I ended up being able to replace my phone with $800 off, my husband got a new phone for free and we purchased a watch along with a router and some accessories because they were so helpful! We will never visit another location other than this one! Thank you, Faith and Lucas! 💛

Good, friendly staff, had two people there. Like anything you have to do with any phone, it's going to take some time to get it done. Team Mobile is a really good carrier, so these issues are minor. Love the data plan!

Kylie did a great job. We had a lot of needs and she stayed late and fulfilled them all. Great job!

Excellent!! Switched to T-Mobile due to 4 line deal they are running. What is even better? The service we received at this store location. Top notch and knowledgeable on services T-Mobile provide.

All employees we encountered were kind and respectful. Due to switching carries and adding two lines, we had A LOT to get done. The store manger handled this task with ease. Answered all my questions, even the stupid ones.

Highly recommend this T-Mobile location mostly due to the people who work there.

T-mobile can have its ups and downs. Especially when you call and talk to a customer representative. But the store is much better. Went in with some problems that I was having with my account and Brandon was extremely helpful and overall awesome with getting things taken care of for me.

Kylie was awesome. She matches my wife's energy.

The best T-Mobile store I've been to! They've been able to solve problems for us that other stores had no clue about. The staff is always extremely helpful and know what they are doing. We always have an awesome experience here. You guys are great!

We had the most positive experience today at the T-Mobile store in Monticello. The customer service we received from Troy was exemplary! He balanced being helpful and informative with a great personality (fun). Thank you!

I stopped in this morning before work to replace my screen protector. Brandon was the only employee I saw working at the time and when I walked in he was already a helping a customer. He was him and making a phone call for that customer and whilest on hold and in between moments he was able to ask what I needed and helped me out very quickly and efficantly while still helping the other customer. Much appreciated as I was in a hurry. Awesome service!!!

Kylie was great. She matched my energy. 🤣🤣🤣

Been a long time T Mobile customer. Just picked a new phone and Orpheus at the Monticello location very helpful on the phone and in store. GREAT customer service! The setup and transfer worked perfectly. THANKS!

I went in to purchase an Apple Watch and after my order was placed unfortunately my item was back ordered. Brandon made it a quick process in store when I made my purchase and went out of his way to get me a watch MUCH sooner than anticipated (literally weeks sooner) and I didn’t have to come back in to the store at all. A process that couldn’t have been easy -I believe he was on the phone for the better part of an hour troubleshooting my problem. I can’t imagine getting better help from anyone, and I highly recommend going to this location for any help you may need.

Kylie was super helpful. She was quite knowledgeable. Thanks for your help.

Kylie was fantastic. She helped with everything I needed.

Awesome Customer service and helped answer my questions all the time in store and through phone. Store Sales Associate explained differences with other phones and advised me get a good phone with theft security system with more storage capacity. Joseph (Chewy) Saucedo store Associate was busy helping other customer about there phone bill and during that time he had possibly made my new phone got the newest software updated to ios 10.2.1 by sharing a sim adapter for my old LG Optimus L9 so I can share WiFi on my desktop at home to complete the update through iTunes. I will recommend anyone to go at this store location. Great Customer Service. I personally liked going here.

I had a hard time with another tmobile and came to monticello to pretty much cancel my account the day I signed up I was so upset but Chris at Monticello helped me so much and pretty much proved to me that my experience was not how it should of been and helped us get a phone plan that worked for us . The Monticello tmobile was closing as we were being helped and Chris kept offering and doing anything we needed to help us set up the phone and answered any questions we might have had when he could of just told us they were closing .he was very helpful and personable which I loved ! I didn't catch the other guys name but he was super great too. I'm so driving the extra 38 miles to do all my stuff at that tmobile. Keep up the good work Monticello tmobile!! Thanks again.