Fifth Third Bank & ATM

Always very helpful! Amanda is a great bank manager

I don’t care what anybody says this bank is 166.7% better! Thank you Kate!!!

Staff is always very welcoming and helpful!

Hard to find in the dark not very lit up way back in a dark corner.

Beware!! I went to withdraw money out of my savings account and then took it to my other bank to deposit it. One of the 100 dollar bills they gave me turned out to be counterfeit. Two tellers at Triumph Community Bank in Moline, IL spoke to a teller named Dave at the Sterling branch and he left a message for the manager. The manager did not speak to me until 5 days later and after three phone calls and told me there is no way I can prove the bill came from their bank. I have banked with them for 11 years. I am deeply disappointed and frustrated that they not only stole my money but that the manager did not seem to be concerned that they are circulating fake money. I filed a complaint with the BBB and Adam Prussia was very sympathetic and made sure my money was refuned the next day. Thankfully one person working for Fifth Third Bank was concerned about what happened and made sure to rectify it right away.

8 years with this bank and 1 overdraft cut off my ability to Moble deposit my paychecks nearest bank is an hour away ! Thanks 5/3

Never can get a real person on the phone

Called earlier in the week to see if I could get some mortgage hardship papers notarized. Was told I could. Called again today and spoke to Amanda. Again said it was no problem. Went there on my only day off to get time sensitive papers notarized because they said twice it was fine. Got there and they stated they could not since it was not a 5/3 mortgage. I have been banking here for 6 years. They could have said that the two times I called. Waste of time and now I’m scrambling with no notice to find another notary in Dixon.

Waste of your money and time. Try and cash a large check and they will hold it for ransom for 2 weeks although you were told it would not have a hold on it. When you call to get it straightened out they will tell you the person who can help is in a meeting which apparently last all day.
Horrible place that doesn't stand by it's own word.

when i paid back my advance it took my payment and showed it but did not take the amount off the actual advance and shows that I still owe. Customer service, my branch, as well as help desk refuse to help me and just say "they're technology doesn't fail" and refuse to even help me whatsoever. I'll be seeking legal help soon as this is absolutely not acceptable to be told they don't have the time to investigate the issue or offer a single resource

Pathetic excuse for a bank. Love waiting on hold for nearly 20 minutes only for incompetent staff to hang up the instant they answer making me restart the process. WOULD NOT TRUST THEM with a penny

Horrible bank in general. Even worse location in Sterling.
Got 2500 robbed from my bank and they won't do anything about it.
Don't use this bank.

The bank floor was dirty looks like it wasn't cleaned for a week

WORST BANK IN AMERICA