Wells Fargo Bank

20/10 experience here. Went in this morning to get a document notarized and was met with kindness, patience, and the best customer service I’ve ever experienced by Gladys!! Although the bank was getting full of hot and impatient customers, she greeted everyone with a smile, asked their name, and made it her mission to help everyone, no matter how large or small the problem was. Then I got my documents notarized by the fantastic Jon Anderson! While working up my documents, he asked about my career plans and was able to also recommend future banking options that would be helpful to me as a future health care provider! Such a rare experience in today’s time to go into a bank stressed and desperate for help, and to walk out with all my problems solved and a large smile on my face!

I just left an appointment with Wells Fargo to open a business account. I went in nervous because this is a very new venture for me and I was afraid of not knowing everything I am supposed to know. Well…couldn’t be more satisfied and confident or informed and I owe it to the banker assisting me, Obi ! She was so helpful, patient, informative, comforting and so so kind. I was assisted beyond my expectations and treated with the utmost care and professionalism. She really cares for people and is so easy to talk to and welcomed any questions and takes her time to inform you of all of your options while listening to your needs/concerns and goals. I could go on and on but without her helping me today I don’t think this experience would have been as exciting and special. Thank you Obi, I will remember you & this experience forever!

Oh yes indeed.

Maggie was ready to help me. Initially my questions were very very tough. Very tough. Thereafter her CSAT was so extraordinary I wrote Mr Powers about it.

Ante Cisse did an amazing job helping me she deserves all the praise acknowledge her Wells Fargo

Excellent staff. Always very helpful and appreciative of my business.

There worst bank I’ve experienced in my 64 years on this planet. From numerous security breaches to ludicrous systems to incompetent people. I will go through all the work to switch banks.

Long term customer for personal banking, business banking and mortgage. This branch had one good person, Obi. Looks like they got rid of her. Waiting in the branch for a previously made appointment. No one is around. Note to myself: try other banks. I am planning to give 10 min. Otherwise planning to drop into capital one or chase.

One of the woman bankers working here is very rude. I called ahead of time to confirm I could walk in and open an account and was told yes. Even online it says you can walk in. I went in and once I got there I was told I had to make an appointment and they mentioned they could help me since I’m here already. The woman helping me listed a few available times and I informed her that they wouldn’t work for me because of my hectic work schedule. She proceeds to tell me “I understand, retail is hectic, being a cashier is tough.” There’s nothing wrong with being a cashier, I used to be one too before getting a better job, what’s wrong is that she tried to make it into an insult. I walked out and went to Citizens Bank up the block, everyone there was much nicer.

Open a bank for 3 hours on Saturday & be closed by noon... awkward

No followup or email regarding an appointment to open an account. After reading the racist history of this bank, I guess this bank did me a favor by ignoring me. I will find another bank.

This is the worst branch. Save yourself time and headache. The Tellers are unprofessional and speak without listening. The manager or supervisor are worst than the employees. I give one star because it is the lowest.

Very poor service most of the time.
There is only one teller who is training another teller
Very long wait at any time of the day
I would not recommend using this branch

I made an online appointment to open a checking account, but no banker on premise to do it, they proposed to reschedule. Lousy service

Went in to get serviced by a banker, I was referred to call customer service for something that can very well be done at the branch.

Give Wendy Williams access to her hard earned money