Staples

Bought a La-Z-Boy office chair in 2021 and also purchased the extended warranty. The chair is used on a daily basis. Just last week the up & down mechanism failed and we filed a warranty claim online with asurion. The claim was processed in a timely manner with asurion, a 3rd party company. We received our e-gift card via email so that we could order a new chair in store or online. I called the Vestal store to see if they had any in stock and they did. I spoke with store manager, Anthony, who was very understanding and accommodating. I brought a copy of the original receipt and the eGift card that I was issed. Upon arrival, Anthony took very good care of me and personally processed the transaction. When I explained to him that the original chair purchased in 11/2021 was "price matched" and with a copy of the original receipt to prove it, he very kindly (he didn't have to) offered the same adjustment. I have purchased many chairs and other office supplies from this store and they are always so helpful and well organized. As a small business owner, it is reassuring to know that a big box store like Staples and the people that represent Staples care about their customers. We are very happy and will be returning for future purchases. Thank you!

Everyone knows assistance these days is scarce no matter where you go but the staff here has always been great. The one guy (wish I got his name) was particularly helpful at setting up the app on my phone for deals etc. I love the shipping/printing dept.

needed help with a very specific, weird order for work and sage at the printing center was 👍👍👍

BRAVO Staples Same Day Printing Services! Megan and the whole team in the print center did an amazing job with posters, banners, postcards and book markers for my client's local event! The team was fast, friendly, accurate and every single item printed is beautiful! Your efforts made me look great to my client and made her really shine for her event! Thank you so much!

Shout out to the two dedicated workers in customer service department, explained to them that I was working on memorial project for my dog that just passed, the attention and dedicated service they gave me to deliver on a service went way above and beyond that could have been expected a special Thank You it's well appreciated. Keep up the excellent work.

Went to them with a problem I needed some saved images ( from my phone ) that i needed printed out, halfway through their was a black out. I was very impressed with how the employees dealt with the situation, the power was restored shortly and they helped out everyone and managed to avoid what could have became nightmare for them. A big thanks to Collin, RoseMary for all their help.

A team is great when it has members who are willing to go above and beyond. That is what I witnessed today at staples vestal branch when a staff member named Trinity (hope the spelling is correct) took extra job to print 750 color pages even though she had only 10 mints left in closing the shop. She also got hurt while binding the papers but all she focused on was finishing job properly. I have been planning to get those prints for weeks but couldn’t due to busy hospital schedule, but I guess it was the best day to get the job done by best team. Staples is always of great help since it is just in neighborhood

I was looking for a new office chair. I found this and I really like the design. The retail cost was $199 but they were able to price match it for $129. After getting home and assembling it, I ended up exchanging due to the creases you see in the photo. The manager and staff made the exchange experience pleasant and easy going. Overall I'm satisfied but not quite happy with the minorcraftsmanship and packing from the Renaro company. Thank you Staples!

Quick printing and copying. A great place to find back to school deals for teachers.

Aubrey at the copy/print center is a machine.

She handled our last minute planning board application print job in minutes when the other staples told us 4 hrs.

She worked through a client of business and personal customers while our job was running.

She needs more trained staff being the counter.

BDM L3

Store in vestal did a great job, had an issue with gift cards and didn't stop trying till they had it right and didn't lose patience once. Props to them, very friendly people

I was able to find a couple of things on sale. I bought a beautiful floral rucksack for only $10 and a non gmo vegan snack for a dollar.

Because they take time to explain things to you about your mechanical devices. My computer working fine , it is my Internet Provider that is not working right.

I called and asked if my rush order can pick up next day morning, Aubey make sure made that happened! Thanks for her, my colleague can pick up the order on time!

Sales person was so helpful and went out of his way to find what I wanted. I will definitely go back there to shop!

Extremely helpful staff. Knowledgeable associate guided me through the process of buying my new laptop for the best price possible.

We are traveling from out of state and I had a problem with my computer not coming up with the screen to unlock my computer for use. Tim had a magic touch! He turned it on and got it to work like magic. Thank you Staples for coming to the rescue.

I use the scan to email service the gentleman there and the lady workers help me out..it was cost-efficient will use again

Usually find what I need in the store or online. Then I find fun clearance stuff. Staff is helpful.

Not the greatest service but products are priced right and easy to find