Advance Auto Parts

James M was working alone on the afternoon of 02/19/2023. I walked in as a woman on a mission. After taking a look for myself, hearing phone ringing and other customers running in and out of the store, James asked if he could help me. I needed stainless license plate screws ( as the ones in place were causing rust to run down the tailgate). He jumped right in and went out with tools to replace them for me. What great customer service! James? You rock! Becky - Traverse City

Special thank you to Anthony today for helping me choose new windshield wipers and then cheerfully installing them! I always have such great service from the employees at the Charlevoix Avenue, Petoskey location of Advance Auto. Patient, helpful, and lways go the extra mile for me. Bravo to your great team!

I needed a new headlight bulb and after purchasing one from here, still couldn’t get my headlight to work. Without me even asking, an employee named Justin offered to come into the parking lot to see what was going on. He figured out that I had a loose connection and fixed my light! On top of that, they let me return the bulb I bought even though I’d opened the package and everything. Just such helpful and friendly staff!

Good store. Nice people. James and Josh are always helpful and awesome!!

We had an Odyssey start missing on a family road trip. Stopped in read the code and got the parts and tools to fix it and get us back on the road. The 2 guys working morning of June 20th were super helpful. Thanks again guys!

I am traveling by boat and this store was 2 miles away. I needed 2 12 volt batteries and 10 gallons of oil. They had what I needed and delivered it to me. Then they came back and picked up my recycling oil. Great service and knowledgable staff

Very nice gentleman scanned my truck for an error code when my check engine light came on. It made me at ease that there was no real issue going on and sure enough, it reset itself later on that day.

It's a nice store, but hard to compete when things never seem to be in stock. Had to go to the zone because they always have stock. But advanced has awesome pricing, decent employees, and will warranty stuff for you unlike a lot of others. Advance and autozone will be the only two parts stores competing in a few more years.

I called the store needing a new battery, Travis was a fantastic help over the phone. I went into the store and was immediately helped by Brad, who tested my battery, and then replaced it with a new one. He even replaced the stripped terminal, all while seeming completely happy to help! He was seriously a life-saver today, and I can’t say enough good things about him, his service and how appreciative I am!

So I Bought some new wipers and this amazing lady Kashmeer was so knowledgeable about vehicles and tools. Just completely all around girl knows her stuff. Definitely going back there for more parts.

Daniel and Joe saved my life! These guys are the greatest, totally helped me out in a bind. This is the shop you'll want to go to. And if the owner or boss is reading this, Joe and Daniel deserve a big raise!

What an awesome experience today at Advanced Auto in Petoskey! Dan was the very best. We arrived without brake lights and thought it was a fuse, Dan was able to quickly explain why it wasn’t a fuse....but 2 burned out light bulbs. He took the time to replace them and got us back on the road. Excellent, excellent experience. Thank you so much.

Very friendly staff greated as soon as I walked in the door and asked if I needed help looking for anything, lighting is decent and the floors/shelf's in the facility were very clean inside. Outside was also very clean didn't see any trash in the parking lot or around the building.

Great folks! They couldn't fix the issues, but they helped me diagnose what it was, and sent me to a trusted mechanic, since I am not from the area. Great Customer service! I recommend them fully!

Great auto store! Clerks here are great, very helpful answering questions, checking my battery, etc. Prices are a little high but i continue to shop here bc of all the help the employees offer without hesitation.

I had a wonderful experience here, he was able to change my break light right then and there. Very friendly staff and the one that worked with me was Dallas, a very nice gentleman.

Place was clean and organized, the employees were very knowledgeable and very helpful, had everything I needed for my jeep rearend plus gave me a decent discount . I will come here again for my auto needs and they were very respectful. High five to this auto parts store.

Rolled in needing a new battery and windshield wipers. The guys were super friendly and worked hard in the blowing snow. Good prices and service.

What a great place! Nice, friendly service and especially thankful for Joe who was very helpful and replaced my battery quickly and efficiently! Highly recommend! :)

I find the staff at this location to be quite helpful.