Autotown

It was literally awesome. We were helped by Ben and Mike ( I think?). It was great to be able to test drive the cars by ourselves and talk about them without a salesperson present, and there was no pressure to buy or make a decision before we were ready. I came prepared to deal with shady sales tactics and was stunned when there were none. The car we got was a fantastic price and is the best car we have ever had!

Autotown is the best dealership in town! We have gotten our last two vehicles from them and the customer service they provide us is top notch! Thanks to Ben and his team for taking such good care of us!

Had a great experience buying from these guys. Very upfront and honest about the car and prices. Mike was very helpful and understanding in my situation and would definitely buy from them in the future

One of the best Auto Dealers in Champaign. As a recent buyer/current loaner they have taken care of me every time my car needs something done. And been very fair with their pricing. Mike, Ben, and the guys are very quick to respond and help you when you need it.

I can't say enough about this dealer. My daughter needed a new(used) car quickly - she's a senior at U of I and the plan was for her to purchase after she graduated this spring, but major issues with her current car changed our plans, and we needed to get a reliable, safe vehicle within a day because she works full time. We looked online and found a fantastic Ford Edge here, with low miles, a great price, and a clean Carfax. I live 2 hours away and with this being my daughter's first "big girl purchase" with financing, I really wanted to be there with her, but needed a day to rearrange things at my job. So I called this dealer....they are AMAZING. They not only held this truck for us for 36 hours until I could get down there to meet with her, they did all the prep work for the financing remotely with us via email and phone calls. Ben went above and beyond what any dealer I've ever dealt with has done! He obtained her financing thru the U of I Credit Union, called me with the exact numbers with her down payment, loan terms, and monthly payments (no playing games like every other dealer I've ever dealt with does - this was all up front and no hidden anything), and had all the paperwork ready when we walked in the door the next day (bonus that he has the most ADORABLE dog ever who greeted us at the door!!). He explained to my daughter what each paper she signed was about, "teaching" her about financing a car. Between the test drive and paperwork, we were in and out within an hour. I can't overstate how incredibly impressed we are with this business and especially Ben! Thank you for everything!!!

Edited 9/9/24 - the entire trans went out on this truck in the middle of May. It took 2 months to get it fixed at a certified Ford dealer, because the warranty we were sold was a horrible company and didn't want to pay. The Ford computers determined that the trans issue had been there all along; they were able to dig up the history of it going to another Ford dealer and being diagnosed, at which time the prior owner got rid of it. Very disappointed that a business I thought was honest, selling my daughter a reliable, safe vehicle, ended up selling her a defective vehicle that was noted to be so. Not cool.

My wife and I had been shopping for a new SUV and I thought that I had made my choice until I passed the deal and saw this beautiful SUV. Black on black Infiniti qx80! We went home and then decided to go back and just look. Mike gave us the time to look and then approached us. He was amazing! He put a plate on and said take a test drive. He asked, didn’t assume, but asked if he could appraise our vehicle while we were gone and I said sure. When we got back we knew that this was what we wanted. He appraised our trade and we weren’t upside down. We had messed up credit but I have very good income, so he recommended another lender. Within a few hours we were approved and 3 days later we got our Infiniti! This is the BEST experience I e ever had. If you need a car go to Autotown I promise you will NOT be disappointed!

Was in an accident in October
I went to several lots, before Auto Town
I liked their selection.
I found a Kia Sorento for a good price, did a test drive, and bought it

I had a couple problems, brought it back a week in.
Super nice, and helped remedy the problem quickly.
A month in however the battery was acting strange. Not holding a charge, car would die and need jumping.
I was skeptical about any help as it was a month in.
You always hear about used car sales being a negative..
Not here
Brought it to their attention, they contacted me immediately. I brought it in, had it back next day.
So if you're looking for a used car, and you want to know whatever you choose, is a good deal from a company that stands by it, Autotown should be on your list.

Let me start by saying I live in Florida and had been looking for a specific truck for many weeks. I found the one I wanted at Autotown. When I initially called, I spoke with Maloy. He was SO friendly that I thought, “Oh, this guy’s laying the sales pitch on thick and heavy”. But, he was nothing like that. Maloy was kind, understanding, and did everything it took to make a deal on a truck with a trade in from 976 miles away. Every other experience I’ve had with car dealers has been dreadful but dealing with Autotown was anything but. We made the deal from afar and he sent photos, videos and stayed in contact with me throughout the process. When I arrived, I was in and out with my new truck in under an hour and that even included them grilling me a steak sandwich, which was amazing. All the guys that work there are unbelievably friendly and straight shooters. If they tell you something, take it to the bank. You will be happy you dealt with Autotown if you are lucky enough to find the vehicle you want at their place.

Amazing dealership, walking in, you feel very relaxed and welcome. This is a smaller dealership, but a lot more willing to work with you and at A LOT MORE fair of a rate. We test drive 3 different cars and the dealers were very transparent about anything going on with each vehicle. They made the process very fast and also helped us save. A great part of the experience is the shop dog, giving good luck that you get approved, which was very fast and simple. I'd definitely go back if I needed another car.

This is my third vehicle I have purchased from Autotown real good guys make the process go easy and I’m excited about our purchase !!!

Mike was extremely helpful when it came to our purchase. Fast approval and a overall great experience. Thanks a million!!!!

Dee and Hollie

Received a friendly welcome as soon as I walked in the door. Guys were easy to talk to and the whole experience was very low-pressure. I was able to do a test drive without a hassle and they took time to answer questions. I did not end up buying a car but will definitely feel comfortable going back to look again.

I bought a Nissan Murano from Autotown about a month ago. I was looking for a very specific type of SUV when I found mine. I live in Missouri about 3 1/2 hours from Autotown. I had never bought a vehicle out of state and the fact that it was a small dealership concerned me a little but the car was EXACTLY what I was looking for and marked at a great price so I made the call. I had phone conversations with Mike, Maloy, and Ben before ever making the 3 1/2 hour drive. All three of those guys were super accomadating and easy to talk to. They made the whole process so easy on me and were just as nice in person. It's been a little over a month and I couldn't be more pleased with my purchase. My car is perfect for me and runs like it's brand new. I would recommend Autotown to anyone!!

We go to Ben and Mike when we are looking for a vehicle and they have always given us a good deal on a long lasting SUV/car. All of our family members buy from them. I highly recommend them. Jan Rusk

very honest and friendly dealership. extremely helpful. they gave me a loaner car while the car I had recently bought from them was in the shop. Then, when I had hit a deer on the interstate with the loaner, they helped me through the paperwork and process late at night. Phenomenal service.

mike is freaking nice guy, and they got a cute big puppy

My experience at Autotown was absolutely flawless. I spoke with them and was financed, found a perfect match vehicle and closed the deal in record time. The staff was Super friendly, and Luna the sales pup definitely made the experience even better. I highly recommend this dealership if you want quality vehicles and top notch service. Thanks again guys see you soon.

I’ve never bought a car from a dealership until a couple days ago at this place. They were incredibly helpful and very thorough at explaining the whole purchasing process for me and they even had really good deals on their products. Aside from the business stand point though, they were also very friendly and not the stereotypical type of friendly that you would expect from a salesman. It was like hanging out with friends which just made the whole experience that much less stressful. I live 2.5 hours away from this dealership and will be going there for my next purchase no doubt. Oh also they have a shop dog who loves customers. All around best dealership experience you could ask for.

Fantastic experience!!! Mike was great to deal with, very straight-forward and helpful. Car is exactly as listed and promised…no surprises or omissions. Customer service is top notch, including returning my garage door opener that I mistakenly left in my trade. Highest recommendation!

We had been looking for a specific make, model and year vehicle for our son for 6 months. Ironically, this was definitely a very pleasant experience for us. The vehicle was exceptionally sound and clean aesthetically and mechanically. Staff was very knowledgeable about the performance of the model. The vehicle was presented cleanly and precisely as described online by Autotown. There was no pressure at any point during the testing nor negotiating experiences. Furthermore, the vehicle asking price was well below the Carfax verified great price! Maloy, Mike and Ben all did extraordinarily well with providing prompt responses to all of my questions about the vehicle's history and accommodating me for an early morning test drive as well as provided shuttle service pick up on my purchase day as I travelled from Chicago via train and required a ride outside of normal work hours. Talk about going above and beyond! I'll definitely refer friends and family to patronize Autotown in the future. We purchased a great car at a great price. Continue in excellence guys! 2011BMW 328i xDrive