Ashley Store

I had a wonderful experience with Tim and Cheyenne. They made me feel like family. They both are very helpful and positive professionals. I give them a 10!!!

Ashley furniture store is decorated beautifully. The sales associates were knowledgeable, patient, honest, and welcoming. I was greeted with kindness upon entering the store and didn't feel forced to make a purchase. Shout-out to Jon, he made a purchase I was dreading, easy - 9/10.

I recently had the pleasure of working with Dana Jeffries at Ashley's Furniture, and I couldn’t be more satisfied with the experience. From the moment I walked into the store, Dana greeted me with a warm and friendly demeanor. She took the time to understand my needs and preferences, and her extensive knowledge of the furniture options helped me find exactly what I was looking for. Dana's patience and attention to detail made the entire process smooth and enjoyable. Thanks to her excellent service, I will be enjoying my new furniture soon and will definitely return to Ashley's Furniture for future purchases. Dana is truly a standout representative, and I highly recommend seeking her assistance for your furniture needs. Thomas is a great store manager. He was very nice and professional.

Cheyenne greeted me first. She was great and knowledgeable of the store and all things in it. She allowed me to shop & periodically checked in. When I was ready to checkout, I was serviced by Jon who was just a great. Overall, the team was very pleasant. At some time or another, I was greeted by most employees in the store during the time I went. Their interactions with one another and other customers were pleasant.

Had some issues with a previous company who kept giving us the run around about our living furniture. Went to Ashley’s and talked to Lacassia who me & my husband had a previous conversation with. She was very helpful and still had the furniture that we were originally interested and wanted in stock. She made the process so smooth and provided different finance options to get what we needed and wanted. I would recommend working with her or anyone in Ashley’s for furniture services

As soon as I walked in the door I was pleasantly greeted by Dana. She asked me what I was looking for I told her and also my price range. She took me straight to the mattresses and pointed out which ones best fit my budget. She helped me with the financing and answered all of my questions. Excellent customer service from Dana. I was in and out in less than an hour and was able to pick up my merchandise the same day.

Tim was great! He was very professional and thorough about the pieces I inquired about. It's been a while since I’ve walked into a store and received service like that! If you are ever in the area, please stop by and ask for Tim!

I called about some furniture that I have seen on the website and spoke with Mr..Spencer (I may be incorrect with the name) but he was able to tell me that the furniture was not in the store however I could order it from online and the questions that I had about the furniture he was able to answer and then he sent me the form online so that I could fill it out and place the order. He called me to ensure that I had received the form and the first time I didn’t and he sent it. The second time called me back and that time I did receive the form I placed the order and now I’m awaiting my furniture. Very pleased with how that process went it was very easy to fill out the form and place the order

TJ is so patient and pleasant. He is truly involved with serving the customer and as we walked through the store he would perfect any little detail out of spot in the at management would. Very professional indeed!

Went to Ashley Furniture on Hacks Cross in Memphis to purchase a mattress. The sales people John and TJ were great. They were knowledgeable and answered all of my questions. I can't wait to sleep on my new mattress.

LaCassia Holcomb provided superior customer service from time I entered the store and she assisted me with mobile clearance. I told her what I wanted and she directed me to exactly what I requested! She is much more than 5 star employee. Exceptional in store experience. Now I just want the quality of your product to reflect my customer service experience.

Ms. Holcomb, came to us as we were simply looking. She wasn't intrusive, or aggressive. She was patient, highly informed, and very helpful. Ms. Holcomb made us comfortable and treated us as if we were family. My wife and I are now very excited about our new purchase.

The set I had found online and went into the store to purchase was no longer available in the store. Michael Tipsford was very helpful and knowledgeable. He found the set online, matched the price and handled my purchase quickly.

My experience was a pleasant one and my salesman, Mr Tim Conley was very helpful and knowledgeable! I will definitely recommend him! I’m So excited to pickup my Recliner! FYI….this is my second purchase from Ashley Homestore, I purchased a leather sectional with all the tables in 2018 and it still looks neW! Very Satisfied Customer!

First and foremost, the staff welcome you when you enter the store, the staff knows how to greet you. The staff will assist you if you need help, they are very friendly and very professional. Thank you Ashley for your assisting me, I just love my new furniture.

I received excellent customer service from the Ashley Store. I will return to purchase additional items. The sales representative were great.

I had a great experience with Ashley at Hacks Cross. Tim exceeded my expectations by spending ample time with me to make sure I was getting exactly what I needed for my elderly father. He and his manager listened to me and patiently answered all of my questions. They both offered support throughout the purchase as well as assuring me they will assist through delivery.

I was taken care of by the nicest young man,
who turned out to be the store manager. I tried ordering online and couldn't. I printed the items I wanted with prices and went in to the Hacks Cross location. I got a great deal, was able to get the merchandise delivered where i needed, and got the Presidents Day sale.

If you want first class service, go on and see the team at Hacks Cross.

Thank you.

Excellent experience and our sales associate, LaCassia, was courteous and knowledgeable, answering all questions. We will definitely shop there again, requesting LaCassia to help us.

When I entered the store, I was greeted by Robin who was very cordial. I told her what I wanted and with her help, my selection was quick and simple.