Verizon

I have to say after reading the reviews of this store, I was hesitant to go there to have my phone issue fixed. I have a new IPhone 15 Pro Max that had a major issue and couldn’t be fixed over the phone. I walked in within minutes of them opening and Trevor, a manager, greeted me. He immediately took my phone and started working on the issue. Super nice and professional and a great multi tasker. The entire time he was helping me ( almost an hour ) he was checking in other customers and talking on the phone to the Verizon techs regarding my issue. Thank you Trevor for being extremely patient and making sure my phone (lifeline) was fixed. You are appreciated!

Did a phone upgrade online, selected this store for my pickup, received my "order ready" email, went to the store, went to the lockers on the left, entered my Verizon phone number, accepted the notification, a door popped open, grabbed my new phone, and left. Super easy!

Today I experienced wonderful customer service at this store in the bridgepointe shopping center. I didn't have an appointment but I only had to wait about 10 minutes. The lady who helped me Ven (I think that was her name) was extremely polite, professional and helpful. I got a new phone quick and easy. Every worker I interacted with here was very nice. Thank you so much!

Just had a great experience getting help from CS Rep, Michelle, choosing a new phone and deciding to keep my existing plan. She did a great job of helping me understand all of my options and never rushed me through the process. To date, I have gotten the best service at the Bridgepointe store (and I have been to Verizon stores in 4 or 5 states). It's a great place to go if you need help.

This store has served all our family needs and helped us navigate through the red tape of provider payments and services. I would be negligent if I did acknowledge how great Michelle was helping us with a quagmire of a broken phone problem. If you stop by you would be lucky if she was helping you

This particular Verizon store use to have awful service with bald, buff scary men working there that didn't care. BUT it's gotten so much better. There is a girl named Brittany that works there and she's really great! Super helpful and knows her phones! AND because of her... I will go back to that store anytime. I love my new phone too...

I came here to see what the next steps were for my cracked screen with my protection plan.

Ryan helped me through the whole process. He was empathetic and the claim was processed there in case anything needed to be printed. (I don't have a printer at home.)

For any verizon needs I will definitely be back.

Fantastic experience. Abraham helped us fix the mess a reseller created. He was professional, courteous, and flat out saved the day, and my account. Incredible store and employees!

Sarbjit provided excellent customer service. With my 21 years with Verizon, Sarbjit provided the best service that I ever had with this company. Thank you for working for Verizon!

Every encounter I have here has been pleasant and the staff are knowledgeable. My wait time is relatively short, even though they sign you in.

Nash was very helpful and had my phone upgraded in 10 minutes. By far the best verizon store i have been to.

Best solution specialists. Very patient with "baby boomers" who lack IT knowledge. They resolved my phone issue quickly.

Staff at this Verizon store is very knowledgeable and goes out of their way to help with difficult device replacements.

Abraham was super friendly and helpful. One of the better experiences I had at a Verizon store.

Quick and competent. Had three issues, all resolved by store manager.

Good place sales people not too pushy very nice interior.

Ivan Cestoni was awesome. Thanks Ivan for helping us out

Very helpful young man! Fixed the problem 😊

My wife and I combined our plans, and it was effortless!

Great customer service!