Dr. Susan Chao Kim Optometry, Inc. Provider of Eyexam of CA

The entire staff at this location were excellent in providing customer service! The doctor was great at explaining my results, Andrew was patient & thorough in helping me choose the best eye care to assist with great vision, and Janice’s hospitality was definitely welcomed! GREAT PLACE!

Dr. Kim is always professional and so helpful. Our whole family goes to her even though she's not the closest to our location. We love her.

Dr Kim is professional and patience. I would recommend her services to everyone. The staff is also awesome. Very enjoyable place.

Services were fast, consistent, and easy to work with! They were also very knowledgeable with me during my frame choosing process!

Visit handled in a professional manner.
But I'm now looking to move my appointment to Palmdale facility in Antelope Valley Mall for my 2025 annual exam.

My appointment was great. No long waits, everything went smoothly. The exam and buying of my glasses were fast and easy. I do wish they had a bigger selection of glasses. But overall A+

We’ve been coming to Dr Chao Kim for over 20 years and have always been very happy being under her care. Thank you for taking such good care of our family! We wouldn’t go anywhere else!

I have been going to this office for years. I enjoy the staff who is always ready to help. The doctor takes her time so you understand everything every step of the way. The variety of glasses is great, and the prices are fair.

I woke up to my glasses broken which is not ideal because I have terrible vision.. I was able to get in the same day. The entire experience was very enjoyable. you can tell when you walk in that there is a unity with the staff and they all enjoy working there, which is good because that means you will have a pleasant experience. Everyone was very polite, respectful and kind. I had a blast with Viviana, her customer care is next to none. she made me feel so comfortable. I can honestly say I have never found an optical center or optometrist that has made me literally feel like I'm at home. I will definitely always get my glasses and contacts here. Not to mention the top of the line imaging of the eye without the after affects of having your pupils dilated. We will be bringing the entire family back.. my 6yr old is excited and looking forward to the experience and really liked Dr. Kim as well.. Thank you guys for the awesome experience.

Dr Susan was great in getting me help with my dry eye complaint and with my eye exam as a whole. She ran late with her next appt in helping me decide on contacts for my symptoms and they already seem to be helping. Great service!

On 02/23/24:

Dr Kim reassured me that I didn't have an eye infection and it was a flare up of very dry eyes. She also worked very hard to get my prescription preauthorized with my insurance.

Thank you, Dr Kim. I really appreciate you and your efforts.

Arrived an hour early for my appointment and yet was able to be seen by the doctor within 20 minutes. Interactions were very personable and information relayed was easily grasped by the average layperson. Nothing negative to report in my visit today!

Everyone at this location was so sweet. The Doctor was very thorough and was sure to explain everything and answer all my questions. They don't try to force you to buy what you don't need and are very helpful.

I had an absolutely fabulous experience today at my eye exam. In fact, Dr. Kim and the staff at LensCrafters were so delightful I felt like I wanted to stay after my appointment and keep chatting. The only thing I could say that I wish I knew was the end price. I was told over the phone that my exam would be $74 and did not know until I was in an exam room that there was another charge for the actual fitting of contacts. If you’re looking for constructive feedback, that would have just been nice to know. Other than that, everything was wonderful. An office full of friendly fantastic people.

The visit was a wonderful experience. The Doctor, and all staff made me feel great throughout my visit. As I was leaving I had a great choice of frames to choose from. I placed another order for frames. I will not go anywhere else!

All employees were courteous, knowledgeable and willing to meet my needs.

Wonderful experience, very knowledgeable and professional from eye exam to the fitting of new eyeglasses.

Was a quick and comfortable visit. Always enjoy going to this location.

The staff was kind and helpful. It was great working with Andrew when picking out a pair of glasses. Everyone was knowledgeable. The only thing that I could critique is the cost of the lenses.

All staff were incredibly nice and helpful. I will definitely be going back to them

Professional team ...special Dr Susan Chao Kim .she is very Gentle and sweet lady ...Thanks for LensCrafters. The best place you can have the best Eyeglasses. 👌