Five Star Bank

Thank you so much for helping me open my account. Lara. And the whole office was so friendly and helpful. I was confused by the logistics involved with moving from out of state and the staff here got me all straightened out!

I love this bank! They are always friendly and helpful. The branch manager is always willing to help me with financial conundrums.

Robin is an absolute peach, and always a pleasure to work with!

It was little warm in there but great service!

Fast friendly accute service!

Amazing service! But can’t live up to there name… 3 stars…

App doesn’t work. Need to change password every time you try and get on. The bank is never opened when you need it.

Called 1/2/24 due to fraud charges on account, branch manager Heidi was to order me a new card and was to receive it in 7-10 days. 10 days later still no card, called 1800 number and well Heidi never ordered my card, card was to be mailed overnight, low and behold no card received the next day, called back was told it was coming fed ex and needed to be signed for which no one even mentioned that to begin with. I was told that FedEx would leave a card saying that they tried to deliver something and that if I wanted I could leave a note and have FedEx leave my debit card on my porch since there would be nobody there to sign for it, well three days later FedEx hasn't even attempted to deliver a card I was not provided with no tracking number so I can't even track to see where it's at or call FedEx. Called the 1-800 number back and nobody can tell me anything 19 days later still no debit card and can't pay my bills and no one has any answers.

I went into the bank the other day to open an account and get my debit card ordered and he was so rude he was telling me I could not do it for me because he was training and I asked to speak to a manager and he said he was the assistant manager and would not go further he also said that he didn’t want to take me and told me to go to another branch and was so rude to me someone needs to fire this dude that is not how customer service should be

Very difficult to work with. Little interest in working with the family to accmodate needs of 90 yr old mother