PNC Bank

During our recent visit to PNC branch in Wentzville, we had the pleasure of being assisted by Lisa. Her service was exceptional! She was incredibly knowledgeable, attentive, and went above and beyond to address me and my wife's banking needs. She made the entire experience seamless and enjoyable. We truly appreciate her professionalism and dedication to providing excellent customer service. Lisa is a valuable asset to your Wentzville branch and we look forward to continuing to do business with PNC.

I appreciate the young man and woman that help us today at the end of their shift on a Friday night. They were both very professional and helped us get everything we needed to complete our business which included three cashier checks, renewing our debit card once they noticed it was out of date and helping with getting some papers notarized. Thankyou it is nice when you feel like someone genuinely cares and is willing to help even when their weekend was about to start.

I'm quite shocked as I read through the numerous dismal reviews for this branch. The O'Fallon branch is my main branch, as that is closest to where I live. But I had to go to Wentzville in order to get an instant replacement debit card - twice in 10 days.

I spoke to Lisa in my initial phone call, and she helped me during both visits. There were only a few employees in the branch during both visits, but each of them acknowledged me in a friendly and courteous manner.

Lisa is the best! She was extremely helpful and friendly during both visits. For both events, I needed to cancel my debit card after some shady online transactions. The first time was bad enough. But after it happened a second time just a few days later, I was totally humiliated and embarrassed to have to go back and do a rinse-and-repeat. Lisa was very reassuring and supportive as she listened to my convoluted tale of woe, and she helped ease my anxiety about the whole thing. I couldn't have asked for better service.

I've been with PNC for going on nine years. I rarely have occasion to go into a branch, but the few times I have (O'Fallon), they've always been wonderful. I've called them quite a few times on the phone over the years for various issues or questions that come up, and they've always been super helpful and were able to resolve my issue immediately without having to get put into transfer hell or wait days. My experience with them has been consistently painless and stress-free. I'm very, very happy with PNC!

Very friendly staff and were able to print a debit card for me in 5 minutes. Very sweet to my little girl and gave her suckers and books.

I have always had such an amazing experience at this bank. They have helped me understand how to "adult".

Lisa is an amazing help!

Stopped by drive though and helpful as always. Mentioned I needed to order checks next time I came inside and they ordered them from drive through. Always excellent customer service. Have been banking here for over 15 years and will never leave.

Super friendly customer service!!! Always quick to greet you as you walk in and service with a smile.

Anytime I've had an issue they were quick to resolve the problem!!!

I've banked at many places and they by far are my favorite place to bank with!!

Amazing customer service. Staff are friendly and polite, and always take their time when working with me.

I appreciate the offer of no charge on my card for ssi bank cards through the ATM it is a blessing.

Always friendly and helpful here

The first bank that banced their and my.check book to the tee....to the penny....wow.......

PNC is marginally better with customers and personable. They answered questions and over the phone assisted with my car refinance.

Pretty sure PNC inherited this location from a merger, but I am not 100% positive of that.

I have never dealt with anyone here, as only come here for the ATM.

Trying to get in of the parking lot is a pain in the butt. They also share it with the restaurant door, which I assume is not convenient for people during the day.

I am not found of the cart up for the drive thru / ATM. It was a pain to use when I had a smaller vehicle. A bigger trick is even worse.

For whatever reason, PNC likes to make their ATMs very inconvenient and slow to use.

Honest review for this branch specifically. Both times I have came into this branch I get interrogated on why I'm pulling a large deposit out. What are you doing this much money? What kind of truck? Who was the salesman? Idk. I get small talk but it feels strange and disingenuous. Not funding reptilian humanoid projects I swear. Lol

Just confirming my last couple interactions as many others, the people seemed put out to try to help and try to find excuses to not help instead of trying to help me as a customer. As soon as we close on our house, we will be changing!