T-Mobile Authorized Retailer

ABSOLUTELY THE BEST!!! We (my entire family) have been working with Atascadero T-Mobile for a few years and Madelyn (Mattie) has been such a AMAZING 🤩 and wonderful advocate in our cellular journey!! You know how it is dealing with cellular companies, or at least OTHER cellular companies (i.e. AT&T (the WORST 🤦🏼‍♀) Verison, etc…) I could never leave without spending half the day and gaining a massive 🤕 headache! NOT T-MONILE, they have the absolute best people, friendly, super knowledgeable and very efficient. Connor and Kansas are also SUPER STARS 🌟 Theyall deserve a raise!! Thank you for everything❣

This location is by far the best location to go. No problem is to big or to small! Looking for a T-Mobile store this is the one to go to. The team here rocks!

Connor and Madeline are the best! They went the extra mile and helped find my iPhone using FindMy!

I went into T-Mobile Not really knowing what I was going to do. Brian, if I'm not mistaken was the gentleman who helped me out. He answered every single question I asked him no matter how small or irrelevant. He never got irritated with me or upset about how long The switch from Metro was taking. He gave me great input along the way about which phones I could get, which phones I should wait for and what phones were available to me and what he thought was the best. He was never too pushy. He didn't seem like he was just trying to make a sale. It seemed like he genuinely just wanted me to get the best deal and get the best phone that I could get. I'm not going to lie. I was there for quite some time but there was a lot of things we had to do and none of it was his fault. All in all I was able to switch over to a better carrier, Get a phone that I wanted for a long time and I honestly couldn't have asked for a better person to help me. Even though it took a long time I came out of there Happy and well informed. Honestly I've been there again just after 4 days because I'm clumsy and my screen protector broke and they replaced it for me with a smile. Great place, a great mobile provider and great employees. I definitely will keep doing business with T-Mobile and I specifically will be going to this store again if I need anything in person.

Madeline, Kansas and the other employees are always going above and beyond to help customers they take their time to do what they can to help with what ever little or big issues with cell phones or services the are very polite and courteous I've seen them with other customers as well and they are just a nice with everyone else. I've come into this store plenty of times and they've always treat me with respect that's always a plus.

This store is Great! Went way beyond what you would expect to help us find a lost phone. The tips and tricks used to ping (and find) our phone was amazing. Very patient with us in a stressful time.

Madeline and Bryan were both extremely helpful on different trips to T-Mobile this week. Bryan was funny and extremely knowledgeable, straight forward. Madeline was super helpful and fixed our issue quickly.
I highly recommend this store over Costco kiosk any day!!

Our associate Hannah was very helpful and efficient! Wonderful service!

Mikayla and her partner were so very helpful! We are older and she was so patient and kind. I give both of them five stars! Thank you!

These employees are hands down the best costumer service I've had the pleasure of receiving! So outgoing, friendly, helpful, and all around super personable. I was with Verizon for years, now I've got a tablet and brand new S8! Super happy with my bill, my service, and they let me know of awesome promotions I wouldn't have known about. Very satisfied and won't go anywhere else !

Friendly, helpful , organized, funny, caring people from our community.

Great customer service, I received prompt and professional assistance in finding my new iPhone. Got exactly what I needed and was not pressured into anything that wasn't necessary. The manager even call me back to follow up ensuring my service was the best it possibly could be. Two thumbs up :)

Usually in and out paying phone bill. Always friendly and reliable service. Been a customer for 5 years now and dont plan on switching anytime soon!

Super helpful. Loved their friendliness they even had a nice vibe in the store. No one was upset or unhappy. Very patient. Had a lot of knowledge on what they were helping us with. Our phones work very well. Dope staff. Definitely would recommend going to that store.

Maddie and Cynthia were very helpful when I came into the store to upgrade my phone. They also made sure everything was working and updated before I left. I highly recommend the two of them if you need any help with your T-Mobile phone or if you are switching to T-Mobile!

My fiance and I opened a new account online, got the deal of 2 s20s for 1000 ea, paid over time. The man on the phone who finalized our order asked where we were coming from. I was bringing my line from Verizon, my man had a line on t-mobile already with family and we were told, no problem, when the phones come in we can go to t-mobile and they will make it so we have our original numbers. Well, it wasn't that simple, but the staff at this location really had our back and made sure it happened.

I would like to particularly recognize Michael and Mikyla. Michael was training, but got the job done with getting our phones activated and my phone from Verizon. He was upbeat and made the appointment enjoyable.

Mikyla, our appointment started out positive until she was on the line the their IT trying to get my mans phone from the other tmobile account. She was told if we keep his number and cancel the temporary one we were given, we would no longer get that deal on his s20. I lost it a little bit, and made it clear this would happen or the whole thing would be canceled and we were walking. We were told by the salesmen we spoke to when we were signing up online (they call to finalize details) that it wouldn't be a problem. The it person Mykyla was talking to told her we would have to pay for all three lines to keep the deal. Mikyla stayed calm during my...frankly, during my rage, and made sure we were taken care of. She was cool, calm, and collected and handled the situation without flinching. Her demeanor made me feel bad for the way I reacted, but I let her know I wasn't angry at her, it was the situation, and I felt it was manipulative to be told it would be 'no problem' then IT trying to tell me we would lose the deal if we keep the phone number.

Thank you to this location for helping us navigate this, and taking care of the customer.

John and Selina are AMAZING! Such amazing customer service!! I'm from out of town and they went above and beyond to make sure my warantee replacement got shipped close to my home! Thanks for all of your help you two!

Cynthia is sooo nice.... William is an excellent smiler... Im so impressed with the excellent team work at this location. These team members were very informed and helpful with previous issues with other associates.

I want you to know that my visit was stress free as I went in completely stressed as I been calling other companys about my unlocked phone to get it turned on and connected! Everyone helped out at T-Mobile and got my phone to wrk and also explained to me everything with amazing customer service and everyone to the manager on duty with a smile and I walked out with my phone turned on and working I'm so happy !! Exactly what I wanted and hoped for going into the store is what I got , thank yu T-Mobile store in Atascadero , thank Yu soo much I'm glad I chose T-Mobile , I would recommend this store to anyone !!! It’s always the best when the employees go above and beyond to help with watever the situation is . Thanks again ! 👏🏽

The staff is the best... William is very knowledgeable and quick to offer assistance. And then there's Maddy....... well, she just has you from hello.... : ) Everyone there is great to be around. They go above and beyond in order to help. Highly recommended. Five Starz