Walgreens

I've been a customer of the Rite Aid on Pine Tree Road in Ithaca for over 15 years. They do their jobs well, they are kind and they are thorough. Whenever there has been an issue with my medication, be it insurance or an issue with the prescription my doctor wrote, they are on the phone doing everything they can to get me what I need. I appreciate the staff at this pharmacy which is why, even though I no longer live as close to it as I used to, I remain their customer.

Not sure why there are such negative reviews. Have only had positive experiences with this location, helpful staff and very efficient pharmacy. Glad to make this my go-to spot

Consistently prompt, friendly professional service. Highly recommend both the store and pharmacy!

It’s a standard walgreens w/ drive through for prescriptions

The two pharmacists here are very helpful and go the extra step to help you.

pharmacist and staff are courteous and helpful.

Came for a passport photo. It came it pretty good actually!

This Rite Aid has been the neighborhood pharmacy for years. They are busy and sometimes there are miscommunications with called in prescriptions, but on the whole they have been a good and reliable pharmacy over time.

Store was clean amd mostly well stocked. Friendly employees

Horrible photo card printing but other than that, it is a nice store. I tried printing Christmas cards - I ordered online to pickup in store and it looked great online but when I received the prints they were blurry on the photos and the text! It just looked of WAY less quality than it did online. There is obviously some quality issue in their printing. Do yourself a favor and just go somewhere else for printing services. Luckily I got a refund here because the manager said there was nothing to do to make it better (choosing a different card type, etc.)

On the plus side, you can buy stamps in the drive-through. On the down side, it is July and they gave me a packet of Christmas stamps, which I discovered at home. Not exactly timely (not to mention the assumption that, religion-wise, these would be appropriate).

Have had nothing but good interactions with the people working there, the pharmacy is just tragically understaffed and has been for more than a year now. This is a corporate problem, not the fault of the people who work there. It's almost always painful to pick up a prescription. They've had a ceiling leak draining into a trap and through a tube from the ceiling into a roller garbage bin for like a month or more now right in the middle of the store. They had to close for a whole day with no notice because they had no pharmacists available. The store is struggling.

I gave 2 stars because I never experienced a 90-min-wait time to pick up a prescription. The staff and pharmacists are very kind. But this Walgreens needs to consider hiring more people and improving efficiency. The pharmacists need to be more familiar with the computer system as well as the filling process, too. Spending 90 minutes phoning my insurance/doctor/previous pharmacy and watching my prescription being processed among hundreds of other prescriptions —— is not an enjoyable experience. People tried to help, tho. Worth 2 stars.

Last week i had my doc send in a script that I needed soon but had ran out of refills. Walgreens called Friday to let me know it’s ready, I told them that I wouldn’t be in til early next week because I was already out of town. Tuesday I ran over there on my lunchbreak and after saying they didn’t have one for me, the pharmacy said they reshelved it already and could remake it if I wait(do you not have one for me, or did you reshelve it?) I told them I’d be back later or the next day and she said ok, it’s the next day same time, and the pharmacy is closed. Corporate needs to hire more pharmacists or whatever, seems like staffing would be the only reason to have random weekdays closed. Not the first time I got there to find they were just closed up when they shouldn’t be.

I do not recommend using their pharmacy. It's understaffed and very difficult to call into. I've been on phone twice today just listening to their music. The first hold was 15 minutes. My current hold time is approaching 20 minutes.