Firestone Complete Auto Care

These guys did a great job. My truck is completely custom and they allowed me to make sure everything was taken care of and they got me back on the road with a fresh alignment. Thanks so much!

Cameron the service manager was extremely helpful. Friendly gentleman. I explained what the problem was and he and his techs took care of everything. I was in town dropping my son off to college when the check engine light came on. O2 sensor went bad. Problem seems to be resolved. Thanks Firestone. I highly recommend.

I did a walk in. I have been going to Firestone for over ten years. I didn’t have to wait to long. Brian informed me of things that was concerned on my vehicle while it was being fixed. Also I like the new system they are using now. North memorial pkwy is best location. And always clean

Cam and his manager took GREAT care of us. I felt respected, heard, and actually excited to be a customer - something I haven't felt from Firestone for a LONG time. I was very pleased with the service I received.

As a long term customer I have always enjoyed my experience with Firestone. The management staff is very knowledgeable and helpful when it comes to keeping my vehicle up to date with all required services. I applaud them for a job well done.

I’ve been going to this location since 2013. The crew is awesome and take care of my cars’ needs each and every time. Brian and the rest of the guys are wonderful and always breaks down the facts so that I’m able to get my car taken care of when it needs to be. I’ve had multiple vehicles while here in Huntsville and always trust that this location will give the right diagnosis and cure and they haven’t let me down yet!

Great place awesome customer service. They really help me out. They also inform me i'd be needing new tires soon. Most likely, I'll come back here for that. My car drives just like it's new now After my alignment got fixed.

My car is always fixed in a timely manner. The manager knows me by name. I feel at home when I am there....the prices are sometimes high but it's worth the piece of mind.

Cameron helped my husband and I so much after getting my SUV serviced. He went above and beyond for us when he really didn't have to. Thank you Cameron!!!!

Very knowledgeable, friendly, and informative team! I appreciate that they do not overbook and leave you waiting indefinitely. The manager (Brian) at this particular location is why I am sold on Firestone tires and service! They have now taken care of my Acura (when I had it in the mid 2000's), both my Lexus LS 460's (when I had them from '09-'15) my King Ranch '15 Super Duty and now '17 Super Duty (I had them remove the new Michelin A/T tires for Firestone Destination A/T's! I will definitely continue to do business here!

The man up front is really nice . Great customer service. Honest and transparent. Explained what needed to be done.

I was assisted by Brian he was super patient and polite. I’ve had a recurring issues in a short amount of time. They got me in and out quickly and always answered my questions. The staff is amazing and friendly.

Great customer service. I will definitely go back and recommend to my friends.

Great experience. I’m from out of state and hit a chunk of wood coming over to Alabama. Called this location and explained my concerns that the undercarriage was damaged. They said bring it on over. Within 5 minutes or so Tommy came over and just discussed my concerns with me and asked if he could take it on a test drive. After that he got it on the lift and shortly after assured me everything was alright and allowed me to check the underside of the car with him. Quite professional and friendly at this location.

They took my car in with little wait past my appointment time. The alignment seems to have been very accurate based on how the car tracks and handles.

Set a appointment online. Showed up a little early and they were able to get to me before my schedule time despite being understaffed that day. Everyone was cool from the guy at the front counter to the tech that helped with my issue. Got me in and out a lot quicker than I expected.

Firestone takes good care of your 🚗,I have been with there service since 2012 with My 2006 Lincoln Navigator which stills Runs like New!!!

I had a tire that got a sidewall puncture while traveling to Huntsville from out of state for 4th of July weekend. I googled the nearest tire shop and this Firestone came up. I called and gave them my situation and they had 1 tire in my size. In the back of my mind I was thinking I would have to get in line and sit in the waiting room for my turn to get service so I told my friends that I would probably be really late arriving for the festivities. NOPE. Not the case at all. The service manager Cameron Merchant was undoubtedly the most friendly, professional, and accommodating person that I have encountered in many years. He took control of the situation and had me back on the road with a brand new tire in no time. He saw that I was in a bad spot and treated me the exact same way he would want to be treated in the same circumstance. I honestly can’t speak more highly of his attitude and performance. He has upper level management written all over him. I would also like to note that the other technicians in the shop at that time offered me and my wife cold bottles of water because it’s was nearing 100 degrees that day. If I could give more stars I would. I highly recommend you bring your business to this location and if leadership is paying attention to this review, Cameron deserves praise and a raise.

First of all, Al that works at this location deserves a raise. He is fantastic and as kind as can be. They got me in with no notice at all for a full set of new tires, and got me out the door with no extra charges or anything crazy. 10/10 recommended.

I had the best experience on this store.
I actually found a bolt stuck in my tire on Christmas Eve afternoon...
I really wanted to get it fixed that day, but I was having a really hard time finding a store that would take care of it.
I called the 13th store I called and they said, "Okay, bring it in right away," and they fixed it.
It was a little after their closing time when the repair was done, but they did a great job right up to the end.