Tobacco Outfitters

Colton was super informative. I got hooked up with a super nice vape. The cedar location is great too, but just from my experience today big rapids is now my go to store

Everytime I have been into Tobacco Outfitters it's always very clean and well stocked. Justin is always very helpful, very friendly, and knowledgeable about all areas of the store, and I really like to see how he takes his time with every customer. Keep up the good work great employee!

The service here is amazing. I came in and was instantly greeted by the employee, Justin. He knows his stuff and was able to answer every question I had. He was very polite and smiled the whole time. 10/10 some of the best customer service I’ve ever received.

They have a wide variety of fresh tobacco, glass products, nicotine vapes, a large selection of 510 batteries. It’s definitely a place I would go to save money on accessories given that the prices are a lot cheaper than some places.

The owner suggested I go up here for the selection. So today I took the 45 minute trip and I wasnt disappointed. They even carried my favorite cigar a oliva series v Melanio I told the man at the counter that ill be back hope they will continue to have this cigar.

Came into the store and was instantly greeted by a voice from somewhere in the store. Soundly friendly, I started browsing vape and smoking products. I hear what sounds like a ladder or stool snapping into place and up Pops Allie. This little 5 foot flat lady was extremely helpful and new her stuff when it came to products. You may not always see her but she is always there to help.

I was new to tobacco outfitters but I can say I will definitely return the customer service I received from Justin was fantastic. He helped me find everything I was looking for and even suggested items for me if what I wanted wasn't there he is overall very friendly and knowledgeable about the products he gave me great recommendations!

Review update 1/20/2020;
After almost a year of coming to Tobacco Outfitters I must say service here is grand. Particularly Justin, he will see my Liberty pull in and have my tobacco on the counter and ready. I hold up 3 fingers and he knows 3oz, I am in and out. Thanks Justin! He is a keeper Tobacco Outfitters!!

Always friendly staff and decent pricing. Helped me find a vape I liked and didn't seemed hurried at all. Clean store and a large variety of product.

Super cool. Very nice

JUSTIN waited after hours for me to pick up vape juice. He also put their lost bottle away for me until i got there (2 hours later). Great place. Great selection. Great customer service.

Allie is always very happy and upbeat. She is always able to answer any questions i may have. Worth the drive. Store is very organized and clean.

I've been a smoker for the past 12 years. The tobacco is more pricey then your typical gas station brands, but after a week, you'll see a huge difference. Love this shop! They also have another branch in cedar springs, just off the express way for those in the area

I have always had fantastic service here especially from Justin. He is very friendly and always gives great recommendations. Overall a great employee.

Great staff. Allie has been very helpful finding a product that works for me. Reccomend checking them out if you're looking for anything.

Great place, very clean and neat. Justin helped my boyfriend and I find exactly what we needed. He was very knowledgeable and so kind and always friendly.

I love this store knowledgeable and friendly staff make shopping here a wonderful experience.

Always fun to stop and shop. They carry a bunch of products in a very tidy store. Customer service is always at its best.

Great service and great cigar selection wouldn’t go anywhere else, thank you for your reasonable prices and service so glad we have such a personable shop in big rapids

Nice people, informative, and decent prices. I shop here all the time. I won't get my tobacco anywhere else. Give em a go you won't regret it.

Always friendly and knowledgable staff. Quick and eager to help. I havent had a problem with this company in the last decade I have been going to them.