Dunkin'

After two failed attempts at Subway to get some sandwiches, we saw Dr. Dunkin donuts in the same parking lot as the last Subway. We stopped at joe. First time we gave them a try and the food was delicious. Their service was impeccable and finally we're on our road to baton rouge. We thank the staff greatly for helping us pick our choices and getting our food to us in a hot and timely manner. You guys rock!

Always get good service here. Coffee taste fresh every single time I order from this location. Staff is very friendly.

Every time I come here the staff are always so nice. Today I placed an online order and LaParis helped us. She was very courteous and kind. I appreciate the friendly interactions here.

LOVE dunkin so much. they always get my order right. The people inside are also super friendly.

They offer a lot of options for us vegetarian people. That is what I like the most. It's good to have a fast food resturant with many options as I got a food sensitivity to meat. The avocado toast is great. The only thing is that there refreshers aren't the best and I understand that they have just opened and all the employees are new so, I mag try again once they get more settled. The refreshers are good, but I expect a bit better, but I know they can be great. I'm excited to try Dunkin's frozen items once they are able to make them!

3/16/23 Gave them another chance, and they redeemed themselves. I ordered the bacon tomato avocado sandwich and black coffee through the drive thru. Food came out fairly quickly, staff was very pleasant, and the sandwich was good (and of course the coffee is always good).

Update: I FINALLY got a refund from Dunkin' corporate, almost a week later. To be fair, the store is new and I am sure the staff needs more training. I am upping my review from 1 star to 3 stars because the one time I successfully visited, the food was good and the staff was friendly (although it appears the donuts are much smaller than they used to be). The local store should not be penalized for corporate's terrible customer service. However - the OWNER needs to be sure the staff is fully trained to handle any situation. Maybe if I return and have a GREAT experience, they will earn the other 2 stars.

ORIGINAL REVIEW:
This review is mostly about Dunkin' corporate customer no-service and only slightly about the local store. I ordered via the app last Friday, when I arrived I was told the store had been out of power and it would be an hour before my food was ready. I asked the young lady at the drive thru to cancel my order, and she told me she didn't know if she could. She said I would have to try "through the app." (This is not an option). I contacted Dunkin' customer service on their web site asking for a refund (which was almost impossible, because this location does not even show up on their web site). They asked for "the receipt" which I sent them (screenshots from the app). They still have not responded OR refunded my money. The local staff needs to be trained on how to cancel and order and give a refund WITHOUT me having to go through their corporate website. This is NOT a good way to start doing business in Senatobia! Unfortunately because of poor staff training AND poor corporate customer service, Dunkin' has lost my business. There are several other GREAT donut shops in Senatobia (one is in the same shopping plaza as this location).

I had the Carmel Chocolate Cold Brew and it was great! I thought I wasn’t going to like it because of the chocolate, but it was really good. I also had the avocado toast. It was great as well..

Got assortment of donuts and all was great

The staff was amazing and very welcoming. We were there for over an hour, and they continued to check on us throughout our visit.

Not as good anymore 😕 😪

Love this place.

Nice people

Great as always!

Was happy to see this here

Friendly staff