AutoZone Auto Parts

So today is Saturday January 28th 8:49 at night I just got done spending $1,000 on a expecting to get home safely when the individual that sold me the truck told me everything was perfectly fine with the truck and you can drive it home well let's just say it was not I had no brakes about a half an hour down the road it's my fault for not test driving the truck before purchasing it onelife long lesson that I have underneath my I will not do that mistake again needless to say you gentlemen at this one specific AutoZone at night was such a great help unfortunately I was not able to drive my truck home but I will be returning to say hi to those two fellows my truck is currently parked underneath their security cameras these two gentlemen insured me that nothing was going to happen to my truck and if it did they would inform me right away I just want to say if you were in the neighborhood and you are near this AutoZone stop in if you need any parts for help with anything they were such a great help with trying to help me fix my brake line...
Karma will catch up to those who do bad things to others please learn off of my experience there's no need for me to hold a grudge I will chew this one up to the game it's just money apparently he needed the money more than I did and I'm even considering on forgiving the individual

Got stuck on the offramp on 94 with a bad alternator and a dead battery. Rashod pulled my car into the parking lot and stayed 20 minutes after the store closed changing out my alternator. Saved me a few hundred bucks, a few hours of waiting, and a lot of stress. Great guys, really willing to help, and didn’t break the bank doing it.

Every time I come here it's always a pleasure doing business. Dez W and Zach H are always really lively and always helpful. 5 stars 🌟

This place is great for all of your automotive parts. The staff are knowledgeable, helpful and friendly. Go there.

Store manager was extremely helpful and very nice highly recommended this auto zone!!

Great customer service- knowledgeable associates- Dez W. Is terrific!!!

Mon morning Dec 11 I visited the store and Both guys I give cudos for the help.

Hello Everyone!
I normally don’t do this and really anyone that knows me would tell you. I would say they get paid to make me happy even when I’m wrong. I visited my local auto zone in Charlotte MI. Stop there because it was in our way to work and it was convenient. I had a battery issue and had a lifetime warranty on it through them. Bottom line they told me the battery was good and just needed to be put on a charger and they would do that and it would take about a hour. No sooner then got home they was calling me and saying my battery ready and I can pick it up. I thought to myself it take me 20 minutes to drive home. I figured it had only been 30 minutes since I left the store and I thought to myself did they do anything with it at all? I pick up the battery came home and put it in the truck and guess what? Battery is dead, I put it on my charger overnight and guess what? Battery was dead and like I said early no hope for it to live again. Enough with Charlotte Auto Zone and there lack of caring for the customer and taking my warranty issue. I decided to go to Albion like I normally do and would. To my surprise I took the battery in and told the Store Manager Diz what was going on and what I’ve done with the battery. Also told him about taking it to Charlotte Auto Zone. He check the battery and like I tried to tell Charlotte Auto Zone there dead cells and it no good. Diz exchange my battery with the lifetime warranty on it and like always didn’t try to tell me something I wanted to hear and send me and the battery on my way. Diz is a people person and is alway focus on fixing the issue at hand. Very respectful and never once made me feel like I was trying to get one over on them. I will always continue to bye my auto parts through his store and anyone of his employees that works for him. Continue the good work Diz and your employees will continue to follow your example of what it takes to work with and treat a customer right. Thank You and have a Blessed Day.

I went in to get my check engine light checked by on of the employees he went back in to read the codes and returned to my vehicle with the manager Dez who then looked over my car and told me what the issue was and gave me more than a fair price on the fuel pump that I needed for my car. It was a very pleasant experience and he went above and beyond to look out for me it is greatly appreciated Thank you !!!

We had engine problem on new year's eve. They helped us in all possible way as we had to cross border same day. 100% recommended. And CLAIR was awesome car expert. Thank you for the help.

I had a question they were quickly able to tell me what I needed and how much I will go again.

I'll give you an example of a recent issue I had with Autozone and you can make up your own mind about this company. Last weekend I heard the brakes on my Jeep lightly grinding so I stopped at the Jackson store to get a full set since it was time to change them all and start fresh. The rear set went without a hitch but the front was a different story. Normally I double check the parts myself to be sure I get the proper parts this time I didn't and after tearing down the front I saw that the salesperson had given me the wrong rotors. So I called the Albion store and asked if the parts delivery person could bring me the right parts and exchange them but company policy states that service is only available for commercial vendors. At this point I'm stuck wrong parts, vehicle up on jack stands and no way to get to the store to fix the problem ! The manager came through like a champ and said he would get the proper parts and bring them himself, asked me my address and had them to me in half an hour. This is what I consider superior customer support and service, I did offer to pay him a delivery fee and he refused. I thanked him and am grateful to him for his sense of honestly and kindness in helping me out of a really bad situation. In conclusion I do recommend Autozone for parts but you absolutely must follow behind them and make sure you get the proper parts. And if you want to deal with a manager that actually cares about his customers go to the Albion store I highly recommend them

Two staff came out to check out my check engine light in well below zero cold around noon on Jan 1. They went above and beyond to help me fix the problem - great service, thanks!

Good friendly workers to help you find the part or whatever you need

They didn't have what another store said they had in store. So I gotta order it on line. But did grab a couple thing's so it wasn't a total waste

They were great there they loaned me a few tools to help me get it fixed in the parking lot thanks guys

Good parts store, always have what you need.

Got what I needed on the first trip.. awesome people and good prices... Will come back again

I like AutoZone the guys are very knowledgeable and considerate if they don't have what you need they can get it in a short time.

Helpful for most projects but really enjoy. O Riley more