United States Postal Service

I have been coming here for decades. This is a great post office. The people are friendly and very helpful!!!

The Granite Bay locals love this Post Office. Excellent location and good hardworking employees. Sonia is one who rocks it over there and makes it happen. Thank you for doing a great job.

Always appreciate the efficency and sincerety of service at every visit! Regardless of when the masses hit with their yuletide demands, the wait is always appropriate. I have never waited long.

Best employees here! Love this post office always friendly and everyone who works there is like family!

I join to transfer to post office Granite Bay 😉

One of the better P.O.s in the Sac region. Short lines and employees are friendly enough.

Quick Service

Can't drop off a small box after hours...

Today 04/02/24, I was dropping off a package and paying for shipping. Sonya was extremely unkind and condescending towards me.

I accidentally hit a wrong button that said I had hazardous materials in my package. She said, "What are the hazardous materials? You just hit the button that said Yes." I said, "Oh I'm sorry, I meant to hit No."

Sonya scoffed and said, "That's why it's important to read."

I apologized again and explained, "I'm sorry, I have a newborn baby and I'm running off 3hrs of sleep." Sonya did not take this chance to apologize for her callused and nasty comment, but remained silent for the rest of the transaction.

I proceeded to fight back tears until I left the post office, where I broke down sobbing in my car. I am a working mom, newly postpartum, and doing the best I can to get through a day. All I did was accidentally hit the wrong button because I was exhausted from my new baby's lack of sleep, and I was met with an incredibly rude and hurtful response for a simple, easy-to-fix mistake.

It takes no effort to be kind and compassionate, and it saddens me that Sonya thinks it's acceptable to make nasty comments to people who simply hit a wrong button.

Sonya, if you read this, I sincerely hope that you reconsider how you talk to people. You don't know what anyone is going through, and a nasty comment such as the one you gave me, can be the breaking point for someone who is already going through a lot in their personal life. It's genuinely not hard to be nice to those around you.

I am disappointed that the Granite Bay Post Office, which is a place that so many community members go to regularly, chooses to employ such a heartless individual to interact with members of the community.

Horrible post office. The front desk lady is extremely rude. I was trying to get some information on the costs for sending a package overseas, and all I got from her is attitude. Unfortunately this post office is very close to my house. I wish I had alternatives ... if I could I would NEVER go to this place again.

The woman working at this location could not figure out her computer and she was incredibly rude and impatient. I don't know why they insist on hiring senior citizens who are not computer literate, but this is ridiculous!

Several mailings were lost or stolen (dropped off package into interior box) over the course of 3 months. Older female counter person was rude and condescending. She could not even take a few minutes to search in the back (no other customers waiting at the time) for my package. Unfriendly, argumentative, with a chip on her shoulder and an antagonistic attitude. If you do not question her, you'll be ok.

Lady seemed helpful at first, however, she provided wrong information to me. Now, my package is lost, and the tracking number she provided on the receipt was a guest satisfaction survey.

2 times I have sent next day parcels and both times they failed. What good is the refund if it doesn't make it there as planned.

Had to call seven times in a row to get an answer. Woman was extremely rude and refused to directly answer my question until I raised my voice at her. Extremely unhelpful, unpleasant experience.

Terrible service, worse people. Sending smoke signals is a reasonable alternative.

Not working on Monday. But it should.