GameStop

I usually always have bad luck with this location trying to upsell me when purchasing my gear. But this time HENRY was super chill and helped me find exactly what I need. Just a good, reliable standard size controller for switch. Super knowledgeable individual and super awesome attitude. Thanks again man!

I cannot say enough about the team at this GameStop. I came in to trade in a PS4 and the store had a ton of foot traffic. With a lot of kids out of school at the time, the store staff was a bit distracted due to suspicious behavior from a few of the customers. I could tell the team was feeling a little under pressure. Sean, one of the managers, was helping me out with my trade-in. I could tell that Sean was under some stress that day. I told him to take his time and that I was not in a rush. Sean was thankful and did his absolute best in all the chaos. He clearly explained to me my options, was empathetic and demonstrated what customer service truly means. I traded my PS4 in for a Switch OLED. When I took the OLED home, there was an issue with the JoyCon. I went back to the store and caught Sean as he was leaving. He was off the clock, but he put his bag down, apologized for the inconvenience, and promised to have this resolved. Knowing how that day went and having worked retail in the past, I empathized. I told him I can come back the next day and he asked me to call him before I came to not waste my time/gas. The next day I called him and he immediately picked up the phone, said that he had a solution, and to come by the store. I went to the store and in less than 5 minutes he had my problem fixed. I was looking for a few games and he saw that they were available at the other store in Aliso. He called the store for me and placed the items on hold and saved me a few bucks in the process. I cannot thank Sean and the other employee at the time (sorry I forgot your name) for the level of customer service that was provided. He helped me in my decision making process, handled the transaction smoothly providing me with options to help me out. His patience with me and other customers who had questions was handled with professionalism and patience. To whoever the owner/manager is, Sean deserves a raise and recognition. With all that is going on today, it is an absolute breath of fresh air to have experienced such a positive experience in a retail store. I give a lot of credit to the team member that was working that day as well.

I have been here multiple times and the staff are great. Katie (senior guest advisor) is very knowledgeable, caring, and honest. She helped tremendously with my trade ins and game preorders.

Yo, I came into this store and felt immediately at home. Ethan and Alisa helped me get everything taken care of in regards to getting Tony Hawk and NBA 2K21.

They showed me some new deals and I was stoked at how kind, generous, and respectable they were.

From a college grad to a current college kid (Ethan), I appreciate the respect and I wish him the best on his endeavors to complete college.

To Alisa, if the Game Stop Nation hasn’t made Ethan or her a manager, why not? They know the game well and they know their games well.

They need promotions. Game Stop get these guys some raises.

So far the best costumer service than any of the other G.T's I've been. I had accrued thousands of points in the past and never able to redeem it till the girl there went above her way, so I decided to "ball out" and buy more than usual 👍👍.

I hate to admit it, but as cool as this place is, it will be out of business in a few years. The internet is really hurting them you can tell by their not so successful and forceful transition to make some of those lost sales in t shirts and Knick knacks.

The best experience ever I strictly go here and no others Ethan and the other employees there are the best

This Gamestop is not pushy like some of their other stores. Staff was friendly and the selection of games were great. They also have anime and game related stores and t shirts!

Great shop, chill employees, 10/10

I really like the games here especially the Pokemon games. I just wish I could've bought the Pikachu backpack; I may if they still hopefully have it!

I really like the place and I've been coming here for years now. Today i was attended by Ryan, who was very professional.

If you want cheap games, this is the place.

They made buying a new game that I had reserved an easy process. This is one of the best GameStop stores. Period!

Looked for new games to get for this summer

Excellent customer service. Great prices. Great company.

Excellent selection and great service !

Very helpful and knowledgeable, this is the only.game stop I will go in person.

Extremely helpful man working there, just great!

Great selection of cool gadgets

Great staff who know their games.