Ashley Store

Kaitlyn Made my experience an absolute pleasure and she deserves to be recognized for it. I went into Ashley Furniture several times before being really ready to shop. I did a lot of research online and picked the couch I wanted and when I went into the store Kaitlyn led me right to the style I wanted. I explained to her that I was purchasing my first home, what my needs were, and we discussed all of the benefits to that specific couch. I felt ZERO pressure from her to make a decision that day. Kaitlyn went out of her way and reached out to me on the day of my closing to congratulate me and made no mention of the sofa we discussed. This made me feel even more inclined to proceed with having Kaitlyn help me. She was accessible and helped give me measurements of all of my options, and on the day I was ready to order she unfortunately was not working but made sure I was taken care of by another associate before I even stepped in the store. The entire process was made so much easier by Kaitlyn and I will always recommend her to assist my friends and family with their furnishing needs.

On top of the buying process, the delivery went seamlessly. Ashley Furniture was extremely communicative and I was even able to have my sofa delivered 2 days early. I highly recommend paying for assembly as well, the delivery guys arrived at 9:45 and had my sofa in and set up by 10:30.

I highly recommend purchasing your furniture through Ashely Furniture in Gainesville!

Very easy process. Kayla was helpful without pushing for a sale. I went in prepared to be followed around, but she let me explore my options and seek her out when I was ready to chat. It was a pleasant experience!

Just brought my first couch.Service was nice and fast. Staff is very friendly and patient. They really want you to go home with furniture you're going to love.

Came in to find a new bedroom set and had the pleasure to work with Courtney and his manager Chelsea. They had some greats items and a huge selection to see. A few things they had on display were discontinued and I wanted them. I got them at a 30% discount. Added delivery and set up. So we are set up and won't have to do a thing.

Recara did a good job today! Knowing shes a newbie , she never left us and patiently helping us in finding what we are looking for. Satisfied client here. And loved to be assist by her next time😊

My salesman Paul Mark was top notch! Friendly and accepted that I bought a sofa elsewhere with complete grace!! I liked him so much I came to the store to tell him and that I was buying my coffee table from him, though it was small consolation. He spent a great deal of time helping me to find the perfect coffee table. I promise that at I will recommend him to others and I will come back to see him for any future purchase!
Thanks Paul!

I brought my dad in over the weekend to find a chair for his room. We were there for quite awhile as my dad likes to test out everything and take his time. Sam was who helped us. He was great. He was patient, a good listener, and helpful. He was determined to help my dad find something suitable, and he did. Chair was delivered yesterday. My dad is a happy guy. They will get my business again. Nice selection, and fantastic customer service. Highly recommend.

Courtenay was extremely attentive to my needs! He was able to help me narrow down this exact type of chair that would be best fit for my home! Ensured I was knowledgeable about the product, delivery, and product protection.

Thank you for your outstanding customer service Courtenay!

Imari was down to earth, and had great customer service. She was very knowledgable about the furniture and the entire process. I also appreciated how she was patient with me and my husband, we can be window-shoppers at times but she wasn't pushy, even gave us our own space then came back after a short time just to check on us and by that time we were ready to purchase my husband's beloved recliner lol.

Such an amazing experience. Kayla was so helpful, and made the process so easy. She treated us like family, and took the time to make sure all of our questions were answered. We will definitely be back!

Very friendly salesman, Mr. Courtenay Gillard, was extremely helpful. He offered me help but never overstepped or pressured me for a sale. The shopping experience was really easy and fast. I sat on every sofa in the store, and when I chose the one, Mr Gillard made the purchase fast and professional. Great, beautiful store! I will definitely tell my family and friends to check out this store! Thank you, Ashley!

Chelsea (Manager), reached out to me after reading my review. She was so upbeat, provided excellent customer service, and was ready to see what she could do to make my experience a better one. She apologized for the misfortune and offered a few solutions. We agreed on resolution. Which made me pleased also, I was more pleased with her letting me know she heard me. That type of personal experience, will make you have a returning customer. I welcome the old way of taking care of your customers any day.

I really enjoyed my visit today at Ashley’s
Imari, made my day.
She was very welcoming and nice.
She helped my wife & I find the perfect furniture for our new home.

My shopping experience was excellent from start to finish. I was greeted promptly with a smiling face, and was paired up with Courtenay to help me find my furniture. He took time to show me all the options the store had to choose from, and made sure I was satisfied with my final selection. He was friendly, efficient and made our visit pleasant. When we were ready to check out, Chelsea handled all of the information for financing, and was very helpful to make sure I got the best price, and made sure I understood everything about the finances and delivery process. Overall, everyone was extremely helpful and friendly, and we will be shopping there again for our next furniture purchase

Initially went to a different furniture store, but was given the run around and wasn't going to get the couch I wanted for almost 2 months. Ashley furniture had the couch I wanted and it was available for delivery within the week. Unfortunately they ordered the wrong color which I didn't realize until they delivered it. However, customer service was great and Kayla sorted the issue and has the correct color ordered and scheduled for delivery within a week.

I found some wonderful patio furniture thanks to my salesperson Kayleigh. A great deal for the end of the season. Today it was delivered, set up, and cleaned up in about 20 minutes. It really looks great! I made a good choice with Ashley.

I had such a positive experience shopping for living room furniture at Ashley Homestore in Gainesville. The manager, Chelsea, was so knowledgeable and patient with me answering all my questions and making excellent recommendations. After making my selection, the paperwork and payment were a breeze. The delivery was scheduled in three days. I am thrilled. Can’t wait to receive my new furniture.

If you need furniture and want an incredibly helpful sales associate, then you need to come to Ashley furniture and ask for Courtenay! He took the time to answer all our questions and never pressured us to make a sale. People like him are hard to find! He made our experience buying furniture for our first home a real joy!!

Courtenay created an incredible experience for us while furniture shopping. His customer service goes unmatched. He was very personable while also giving us personal space to discuss our decisions amongst ourselves. He made furniture shopping much easier for us.

The furniture specialist who worked with us was very helpful in finding the furniture living room set we were looking for. We went to the store, more than once, and our specialist was there to provide further support. Just as described in Ashley's website, no pressure, just help and support in finding what we wanted. Great job by Paul M!