Starbucks

I completely understand the algorithm and what these surveys mean as far as the overall success of the management, team members and bonus structure. This is why I rated 5 stars.
However, I decided to treat myself to Starbucks after shopping in target. I asked the young female employee ( who was on her 15 min break.).. I knew this because that's how she answered my question when I asked if this is where I place my order. But she actually was making a declaration of her break rather then actually speaking too me.

A young gentleman came to the counter and proceeded to be extremely professional and was a pleasure to speak too.

I wish I got their names. But the rude one didn't have glasses on.

Time of visit 3:15pm Sunday May 26, 2024

Friendly staff. Willing to take the time to make suggestions. Have always gotten my order correct. Puppuccinos available :)

So helpful

This location is always crazy busy. Both for in store customers and drive thru customers. They keep it well staffed and turn around orders in a timely fashion.

Quick service got there just in time, drive thru line was crazy right as we were leaving.

Inside a target store. Very busy.

The people who work here are awesome, but for some reason it was so incredibly hot in the cafe that I almost passed out while working on my laptop. I can only imagine how that must be for the employees. I'm not sure if the AC is broken or if it is something else, but I hope someone sees this and gets it fixed.

I had a horrible customer service experience today. While ordering my coffee Grande Ice Caramel macchiato extra caramel one pack of raw sugar. I think my order is pretty simple and basic. However since the barista was too busy talking about how she was told to bring walking shoes or whatever other conversations was being held my coffee was made wrong! When I asked for extra sugar the barista huffed and puffed so I simply said I do not want it yes I left a $5 coffee already paid for in the counter because I was given poor customer service!

Since the Starbucks across the street is closed for renovations I’ve been TRYING to go to the one in target. How is it every time that I go to order there is “no ice” and they are refusing service to anyone that goes in. The girls at the counter are very rude and do not have good customer service.
Also How are you running a business when most of your drinks are iced. If you do not have ice , do they also not have water? If they do not have running water they should not be operating. Worst Starbucks I have ever been to.

Long wait times, mobile ordering is turned off most of the time.