United States Postal Service

Honestly, I have had mixed experiences with this post office, but one guy was so exceptionally helpful that this puts bad experiences to rest. He was very patient and helpful. He made sure that I had everything correct in order to get my passport. I don't think I could have done it without him. I also appreciate the fact that I don't usually have to wait very long at this post office. Most of the workers I've been dealing with lately have been pretty good. Keep up the good work. I do have a suggestion, though. I think the Post Office boxes should be separated so that the customers can get them at any time regardless of whether the post office is closed or not.

I'm giving this location 5 stars because of Barry. He assisted me process my US passport. I didn't have an appointment but that day it was pretty quiet. Barry bent the "rule" for a better cause. Barry went above and beyond. He is great and needs a raise and promotion!

Missed my package had to pick it up( my fault). Staff friendly and professional, my only suggestion is on USPS.com it says for newton/Watertown residents to pick up packages at 123 Galen st, which was incorrect for me (I went to the Washington st location)

The Clerks are exceptionally friendly and helpful. They aim to please. Every customer leaves satisfied.

FYI The post office is in holiday mode now, actually they open until 4 pm today (Saturday Dec 10, 2016) and they open tomorrow from to 2 PM Sunday Dec 11, 2016.

Excellent and very friendly service by a lady at 1st desk....today ?

Wonderful post office, best service in the nation!

Great friendly helpful staff!!

Rudest employees this is the worst post office that’s around here. The absolute worst . Woman told me she suspects that I’m not sending a book and would not give me a book rate even though I was sending a book. I opened in front of her to prove to her it , was a book and left. What happened to friendly post workers. These people hate their life and their job .

My name is Hada my neighbor he’s name haka my neighbor move out and switch he’s m ail to he’s new location he just called me saying he’s been receiving all my mails I m like what ? Yes the crew distributor of Newton post office doesn’t pay attention we’re he’s been sending my mail my neighbor said he just received my passport to d’orchestre location with my Newton adresse.
This Newton post office in Washington street need all renovation of employees and hires people how pay attention ⛔

In newtonville ! The Most unprofessional afro American woman manager was chastising an employee right in front of many of us customers .. she was ranting and raving until a customer saved the traumatized man who seemed abit slow from almost crying ??? I have seen this before. How do these managers get their jobs ? ? Terrible way to represent the u s post office . This place needs revamping . Seems to be out of control . Never go there again .. !!!!! Fire her ......Got to say went there again and this same manager was out front again speaking loudly at another teller ?? I spoke up and asked her to speak in a lower tone and more respectfully to her employee.! She hissed at me and left .. why does she treat post office employees like this.?? I heard from a local friend, there seems to be a big turnover with employees there she notices ?? I CAN SEE WHY !! Any manager who treats customers , hissing at me .. and important employees like she does everdently should be fired ..!!! wow !! This post office must be desperate !!!