West Herr Automotive Group

I had a terrific experience. My nice salesman John Kennedy was outstanding !!! After a short brief chat he found me exactly what I needed. Ended up with a. Awesome used Nissan frontier. Thanks John I love this truck 👍👍👍😎

I am thrilled with my service at the dealer. I had a guarantee for my key fob, and I got my new set of keys. Ian was the service associate, and he did a superb job of taking care of me. Yeah, I had to wait three hours to get the keys because they had checked my guarantee and checked that they had the keyfob, but I received my new set of keys, and my oil change was done on time.

I work here. They genuinely care about their customers and employees and truly want all parties to be happy at the end of the day. Can't say enough good things about the company and leadership group.

Great group sales agents, they work with you and are not pushy. Very professional and friendly. Recommend Larry S. At Jeep or Jason H. At Dodge Ram. 👍

Great experience stopping for service.
Have worked with gm Martin Willnow and his group for many years and a number of Subaru purchases. Never disappointed. Frank Gengo in service was excellent to work with also.

My family has been a West+Herr family for a long time now, and there's very good reasons for that. Personally, I feel like I am getting the best possible car-buying experience, and I always feel like I have been given a fair deal. I just recently found myself in a situation where I NEEDED a vehicle ASAP, and I got one for a great price way quicker than I expected to. West-Herr is definitely my first choice when it comes to buying a vehicle.

I purchased my Subaru 3 years ago and it has been a great car. I never have a hard time getting an appointment for service. Everyone is always pleasant and helpful. I only wish that they would wash my car when it was done with service. That would make it perfect.

Nice dealership, made sure I was comfortable the whole time I was there

Visiting in Buffalo. Went to West Herr Nissan on Friday afternoon to have tire checked due to warning light. They were great. Took me right in and fixed tire. Great service. Friendly people

Very friendly staff, excellent service.

We have bought more cars than I can count from West Herr. The staff is kind, knowledgeable, always helpful. Great service from great people.

Ryan Myles was extremely professional and made the whole process quick and easy for me. I felt very comfortable with him asking him questions. He is someone that values his job and treats his clients like family.

Recently purchased a pre owned Subaru from Marshall at West Herr, he was quick to answer questions, knowledgeable about the vehicle and the process for trading in our old vehicle. Overall great experience!

Will not go anywhere else for a vehicle purchase. Erica Bieler is the best sales person. Go see her if you're in the market for a new car or truck!

Great people to work with in buying a car and service is great at the Sabru service department!

Mike DeCarlo is an absolute gem! I have purchased two vehicle with him and not only was the sale wonderful, the service and warranty coverage help was above and beyond! My family and I are West Herr customers for life thanks to his fair and attentive practices!!

Dealership is organized and ready to handle covid-19 changes. Packed with people buying cars.

Wiley Minges was my great sales guy.

I bought my vehicle from Christopher Mendola at the Dodge Ram location. I found what I wanted and he had it driven in from a Rochester location within a day. I test drove it and within a couple hours I drove it off the lot. He was professional, efficient, trusting, no pressure. He went above and beyond to make me feel good about my new purchase and made the process so smooth and easy. Steve the finance manager was friendly along with the manager Jason. They take care of their customers and I left the dealership beaming and happy! Thank you!

Nicole Turner went above for me. She helped me find the perfect truck. She did not my time and handled things for me that normally are hassle. WestHerr will always have my business.

We had an AMAZING new car experience with the West Herr team. All aspects, and if there were able to give more stars on this review, we would. HIGHLY HIGHLY HIGHLY recommend West Herr, for any car purchasing in the Western NY area - you wont be disappointed!!