Virginia Classic Mustang Inc.

I ordered a steering gear rebuild kit. Just as described, its a fantastic product. I was confused though, because my order status consistently showed "shipment pending" so I waited for a phone call to authorize the shipping price. Several days later I tried calling, several times I heard a busy signal. One last try before heading to work finally went through. "The part was shipped, shows it should arrive today." And it did. I'm working on it now. All this to say... it's car-show season and they are busting their butts to fill orders. VCM is great at what they do and if you (and I) will give them some patience they just might surprise you.
Thanks guys!

Since I'm talking more or less to a "wall" I have to make a point here.
My battery has arrived damaged, not usable. Obviously destroyed while shipping. Sent pics and made some remarks. As a feedback so far nothing than empty words like we will go in touch with our carrier and we will let you know the result. Of course the package was insured. My first contact to VA 8th of August (battery arrived same day). Today 25th of August.
17 days no idea whats going on.
Wrote some e-mails in between asking the status. Mostly no reply at all.
I'm expecting to receive another battery on none cost, means incl .shipping, tax and fees.
Lets see how they proceed and to get it solved by VA.
Zero stars so far.
Update:
I do not have a contract with fedex, but you have. It is clear that VA is my contact to fix the issue.
Thanks for your efforts so far.
Soon as there is a 100% solution I will update my review.
Update Sept. 5th:
No response since 30th August, seems still pending.
Update September 13th:
Was promised to receive another battery on none cost, except german tax and fees. Change to 2 stars.
Update September 14th:
Another battery has been shipped. Change to 4 stars
Update Sept. 30th:
Battery has arrived on no cost, works, no issues. Change to 5 stars

I have ordered multiple times from VCM and have been completely satisfied. Brittany contact you before shipping to provide a custom shipping charge, not a one-size-fits-all. Their packaging of the products into the smallest but most protected package is stellar.
People have gotten used to dealing with large companies with a lot of capital...it's nice to do business with a small company with thoughtful and knowledgeable people.

Excellent communication and attention to order details. Other vendors could learn from VM's example. I will definitely buy from them again.

Good prices and five star customer service! I recently replaced an entire exhaust system with VCM parts. The folks at VCM are friendly, knowledgeable, and a pleasure to do business with. When I was in jeopardy of missing a deadline, they worked with their vendor to drop ship my parts without me even asking. VCM earned a loyal customer!

Have spent about 3k with them, they have had everthing i needed but 3 parts. Knowledgeable friendly, even pulled an existing order ready for shipping to add additional stuff to save me freight charges.

Whish all the people I work with were as godd and as nice.

Best part is they are very price competitive

Great bunch of folks Always there for you when you need them

I have been using these guys since the 90's when they were Virginia Mustang Supply. Great service, packaging, and quality parts. There is a difference in parts. I appreciate knowing which parts are made in the USA. Keep up the great work. Thank you!

Virginia classic mustang I highly recommend! Low prices and fast shipping. My favorite place to order 67 mustang parts and they've always been nice quality too. Thank you Virginia Classic Mustang!

Great friendly service

Excellent mustang supplier i recommend you check them out first. Low prices and fast shipping always. Thanks virginia classic mustang!

Always respectfully and good parts

I recently purchased a car here and Laura was very sweet and so helpful during the process.

They have 99% of the parts you need best part is they know the parts so no bs parts

Great company that provides outstanding customer service and support.

Great service great pricing nice friendly people to deal with.
Thank you.

Very good place to deal nice popel an will help you with your needs

Very knowledgeable about what they sell.

My favorite parts store.

Going to be making many trips here