Petco

Alexis was excellent with my 2 dogs that came in for grooming. She did a great job on them.

Super kind staff , very knowledgeable and outgoing. Great selection of dog food and plenty of space/ with a very clean and pleasant presentation

Nice clean store! I Loved watching the little white mousses run around in their little 'house.' The front end sales associate was very mature and easy to get along with.

They handled our return well and even gave us a discount on the cat grass since it was clearly dying. Wasn't sure if it would last so I Asked. Anyway they're a good spot to shop if you're in a pinch and they have delivery options too.

I couldn’t find the product I needed. As I was checking out I asked the gentleman at the front about the item. He asked his colleague to go double check. Sure enough the item was in store and the colleague brought the item to the front check out. I really appreciated the effort from them both! Thank you!

The staff is very friendly and helpful. It is a regular stop for me because I have quite a few pets and the people are very helpful.

Great local petco. Friendly staff, very clean and happy store.

Excellent experience overall. Very nice staff who love animals and helping their owners.

Update 11/9/2020
I left some feedback privately and the store manager quickly responded in a very positive manner. I can see why the employees and animals here are so happy. Despite being a corporate chain I can tell that the staff and management here are thriving. I hope that Petco corporate notices them as a positive example and treats them fairly.

Great care and Alexis went beyond, thank you.

Awesome experience from booking online and drop off, to picking up our freshly groomed pups, we've been taking them here for years and love it!

I like Petco, and their safety precautions. Its probably the one place I go to get things for my cats because I trust all their brands. They have a lot of safety precautions, and very nice employees. If you are going out please make sure to wear a mask properly, and please social distance. Stay safe!

Great service , friendly and knowledgeable

All your pets needs under one roof!

Gerry was extremely helpful. We were shopping for a new pet (our first) and he was so helpful in guiding us to what we need to buy. It felt very overwhelming when we started and he made it much easier.

A little pricey, but quality merchandise. Helpful and courteous staff. Love to be able to bring my dog inside and he heads straight for the toys!

Always great service. I have multiple pets and they carry the proper supplies for each pet.

I was directed to the special dog food I needed by an informed and charming member of your staff which made the most of my time. The cashier was equally pleasant and efficient as I checked out. Thanks!

#1, customer service! I was looking for the Good2Go harness, and went to the Santa Rosa store (on SR Ave.) They were so helpful (although they didn't have any in stock). They called the Novato store which did have the harness. I drove 40 minutes to Novato, an employee took me to the location of the harness, and even helped me adjust the width of the harness. The employees I interacted with seemed genuinely concerned/involved re. the product, fit etc., and not just making a sale. I love Petco and shop there for many of my pet needs.

Had my 1.5 year old goldendoodle here for a groom and I was worried. My bear has had the same groomer since he was very young. Sadly the groomer is no longer in practice so I had to find a new person. I was referred to petco and I thought it would be horrible but quite the opposite he was a great experience. She was great with our dood . He has the perfect summer cut could not be happier. Scheduling is a bit far out but that's ok. A+ Definitely comming back

I have brought my beautiful pom to Petco for 8 years. He has special needs and has to be handled very carefully. Amanda and her staff have always been awesome. My dog loves them and always comes home happy and healthy.
The person pretending that their dog was injured by the staff is a liar. And, it is so unfair that Petco paid her off finally after she kept screaming. This made it look like she was right. When she was NOT. There are witnesses to prove that the customer is wrong. I just want everyone to know that the grooming staff at Petco is excellent and your pet was/is/and will always be safely handled.