Casper - Tysons Corner

I just pruchased my bed from this store, my sleep specialsit was Brandon Siles.

I highly advise everyone to go and talk to him. very fast easy and smooth transcation ! will be looking for another bed soon and will come back and work with Brandon !

My husband and I went to multiple mattress store on the day we went to this caspar location very different than your typical mattress store experience. It is more of a hands off experience where you get to try each mattress. The customer service here was amazing. Alison went above and beyond. Would recommend if you are in the market for items for your sleeping needs.

Been there 3x in the past few weeks trying to figure out which mattress I'm going to buy and they've been extremely helpful and nice. Zero pressure. Zero issues.

I had interactions with KJ Jackson and she was very knowledeable. She was helpful and gave excellent cusotmer service. I ordered a mattress and frame. I highly recommend them.

Never been here but seems like a nice place to sleep at

Amazing customer service, great products.

The customer service was superficially serviceable but they seemed a bit aloof and distant, not super friendly. I didn't get a warm and fuzzy from the employees. The store is small without too many mattresses but maybe that's all they had.

Disappointed by pushy sales employee at Casper mattress store. My recent visit to the Casper mattress store on 02/24/2024 was unfortunately ruined by a very pushy employee, who happened to be hanging out with other people who didn't work there in the store. While I was interested in exploring options for upgrading my mattress, the employee's overly insistent demeanor made me feel pressured and uncomfortable. They even went as far as suggesting that there was no point in browsing unless I intended to purchase a mattress that same day.

I believe that the primary function of a physical store is to provide a positive customer experience that fosters informed decision-making, not to pressure customers into immediate purchases. This experience, unfortunately, fell short of that expectation and left me feeling frustrated and discouraged. It was the worst mattress shopping experience I've ever had.

I hope the store can train their employees so the potential customers won't feel forced or uncomfortable in the future.

The manger is not in a good mood and when he talks he seems pissed off. I would NOT recommend this store. Or when you do come in check on the manger’s mood first

I bought two king size pillows in Casper today, the way the seller agent was communicating with us in the store was not professional, she looks too hungry and in rash to close the store.

The reason the company is named Casper is because the warranty and support disappeared after 12 months. Best to avoid purchasing.

Bad Service at store