CVS Pharmacy

I always have a good helpful experience at this location! Been going for years. I had an emergency rx to fill- left a voicemail and within an hour it was filled. Thankful!

I did a survey using the url on my target receipt, and it asked to link it to a google review, but the link didn’t work (probably user error lol) so I’m adding my review to google manually. Hopefully it won’t be a duplicate. I always have a great experience at the Otsego CVS pharmacy. I appreciate the entire staff’s expertise and professionalism. Sadly, I frequent the pharmacy often for monthly meds, but typically Mike is the pharmacy technician the days I go and he gives excellent service. Knows me by name, asks how my day is going, deciphers doctor’s instructions for me, etc. It’s nice to see a friendly, familiar face and I always have a pleasant experience. I imagine many who go to the pharmacy are feeling under the weather at times so I’m sure they appreciate the kindness from the Otsego pharmacy team, as well. I am actively involved in training new hires and veteran staff in my company so I’m hyper-aware of the customer service I receive while I’m out and about and I know the importance of recognizing excellence when you see it so thanks for all you do!

This pharmacy is great. The staff is friendly and they know their customers by name and what they need. The Pharmacists are friendly and care about your needs. This pharmacy will work with you to make sure you get what you need.

I agree they are ALWAYS busy but do a GREAT job. Mike is the best!!

Pharmacist went the extra mile in tracking down why my electronic prescription didn't make it there.

Pharmacy staff was great

They are always busy!!! (usually have to wait in a line) however, the employees are polite, work fast & are good at remembering the names of their regular customers.

The pharmacy is great, but you should be able to call without listening to all the advertisements, that is annoying.

They use to get a 5 from me all the time. Now I’m pressed to give them a 2. Not sure what happened but almost a year ago something changed. The AI system gives incorrect information. I have to call now to insure they submit the approvals for my meds. Before they did it without my calling to see if they submitted. Now again this month I called yesterday and they were not submitted. The gal I spoke to said she would submit now. I told her there were two that were do and asked her to submit both as the weekend was coming and there is no one in the office to approve. Over the weekend. Well I called and found out this afternoon that only one was submitted not two and they would submit the second one now.. twice I’ve run out of meds because they did not submit in time. Was never like this B4. I’ve also communicated at least 4 times that one of my meds were cut in half but they keep filling the amount the same as if I were taking full strength, needles to say I now have about a years supply. I have no idea why today they do not listen. All new, policy changes. They need to fix this and the AI or I’ll go elsewhere.

The phone answering service is awful. There is no way to a speak to an actual person. You have to leave a voicemail so if you have a time sensitive issue there is literally nothing you can do about it.

They expect a one and a half year old to be able to use a "twisthaler" which if you don't know what that is, it's an inhaler that you need to suck the medicine out followed by rinsing your mouth out with water. They were already contacting the doctor about the dose that was prescribed but refused to talk to the doctor about an alternative, more user friendly inhaler for a toddler. As the last line of defense, it is part of your job to look out for these things. They were extremely rude when I called to file a complaint, and all they wanted was my money. Their staff constantly look miserable to be working and overall are just plain rude.

Your automated system was hounding me to refill. I called the Pharmacy phone number and again your automated system prompted me on this refill. I was told they would be ready that day (August 9th) at 7:00 PM that evening. I attempted to pick them up on August 11th but was told they were still not filled and I left. I had visited my Dr. previous to attempting pickup on the 11th and he revised one of my prescriptions. I was not happy about things not being filled and left abruptly but called a few minutes later called to make sure the change in my prescription occurred since the old prescription was not filled. The person I talked to stated the would de-activate the old version. On August 12 I once again picked up my prescriptions only to be questioned by the Pharm. about this since the old version was not deactivated. At that time I made the decision to move all of these to Walgreens since the service you provide is so poor. I also asked that I no longer get any notifications from your system to refill and asked that they make sure this is taken care of. If this does not occur I will be sending another feedback on this.

This CVS has the most unfriendly staff! They are rude and act like you are bothering them when you call or stop by.
Often, there is a long line and when you get to the counter they are crabby. Also, the automated system is always hounding me to fill prescriptions. I have called to stop auto refill but it has not helped at all. I hate going to this CVS but it is the closest to my home.