Sims-Lohman Huntsville Kitchen Showroom

I have worked with this company for 1 year now. I have found the management team to be top notch. They address any concerns as they arise. The company has gone through management change over , while I was here. I believe our team is making great strides to move the company forward. Is it smooth operating every day, no job is. The company works to build an employee based system. They strive to let everyone know that they are appreciated every day. At the end of the day, it is a job. If you follow the process, the team at Sims-Lohman make you feel like you belong to a family , not just a job!

We work with Sims Lohman in our home building company every day and they do a great job. I also had them install cabinet in my personal home. I have young children, pets, in laws, and half the other kids in the neighborhood all in my home everyday and the cabinets are holding up great. 7 months into living in my home and my toddler ripped a corner bead off the cabinets. She is pretty good at tearing things up and it took her some force. That is the only damage.

Kennielle with Sims-Lohman was extremely unprofessional the entire time. When voicing our concerns about the cabinets installed in our new home she constantly laughed at those concerns. We were told on the phone that someone would be coming to repair the cabinets Friday, February 2nd at 9 am. When calling Ms. Kennielle to ask if they were on their way, she proceeded to tell us they only had openings for 11 am and informed my husband that she had no record of there being an appointment being set up for us. When the people actually did show up, we were told they didn’t give them a phone number to call and tell us they were coming. Throughout this entire process, the only person I would give a 5 star rating is Michael. When repairing our cabinet, he answered our questions and explained everything exceptionally.

My wife and I spoke with the Sims Lohman about our cabinets and communicating with them has been rough to say the least.

We were told that they’d send someone out for us today at 9:00 AM, but when I called for an ETA they didn’t remember us; and when they did find out who we were, they said it would be in an 11 ’o clock window. When I brought this up, the woman I spoke to (Kenille Barton) was rude and laughed at me for calling at 9:04 about a 9:00 appointment.

The man who helped us with our warranty claim, Michael, provided excellent service!

But as for the office, communication needs to be better.

Continually finding ways to screw employees by cutting benefits and unfair wages for people on the ground. Meanwhile sales teams across the company have several large parties and outings per year celebrating companies success.

Sales nor opps are held accountable when not meeting performance or adherence to procedures.

Daily struggles to get enough materials for jobs. Stock materials continually out of stock due to lack of management.

Delivery team only sends one guy to unload several houses worth of cabinets by themselves. This leads to nearly every other job cabinets are busted which leads to not being able to finish installs. Not to mention they are over capacity at their distribution centers leading to long delays for deliveries.

Subcontract installers are on the buddy system where certain people are shown favoritism and never held accountable for continual screw up’s.

Super toxic work environment. Everyone throws everyone else under the bus and run someone down at every opportunity.
No structure or leadership to correct issues.

Don’t expect to have a life. they expect you to work seven days a week seventy hours a week on 40hr salary.

I have not used this company in a professional capacity, however I also would never because I was trying to make a right turn out of creekwood subdivision (maple wood dr on to slaughter rd) and this huge work van as I was pulling out passed me and turned right, right in front of me, the work van had no proper tag so I couldn’t get the number and almost caused a wreck with my children in the car. As I approached the light at slaughter road and 72 the van was pulling into the mapco gas station. All that just to go a few miles and be right where I was. Not to mention it’s a Sunday and the business says it’s closed on Sunday so they were not serving a custom. Unprofessional behavior in a company vehicle I cannot image what these people are like to work with so I will never consider this company in the future.

It’s stated online to call and set an appointment prior to visiting the store. I’ve been reaching out to this store for 3 weeks now. Left 3 voicemails and have yet to receive a call back. If the store is closed i thinks it’s time to update your website and the voicemail to say such. If that’s not the case, I thinks it’s extremely distasteful to have not received a callback from a company that specifically requests to be contacted by phone in order to do business with them. It’s a very bad look.

Cabinets installed with lots of cosmetic damage and dings. They also installed some shoddy work around the insert venthood leaving nail punches clearly visible, broken wood, etc.

We just purchased a new home with your cabinets, I have yet to get a person to call me back. I’d like to buy slide outs for our kitchen cabinets.

This is a new island in a new home.
This company has not returned calls.
The granite is not even leveled
Hole pops are in the island
This is horrible

I have tried to communicate millions of times by phone and email, fatal service never responds ……

Waster of time