Lexus Service Center

Very nice place, very busy at any given time. They handle it very well. Very nice waiting area to hang out while you wait, which makes it a lot easier. I have been with Hennessy Lexus Gwinnett for two years now and I have been pretty happy with my service every time that I have been there. With my sales person on both vehicles (Jeremy) and all the service techs are extremely nice and as helpful as they can be. This time was Don Park and he was the nicest and friendliest and this always makes the wait easier. They have a lot of cars coming in and out so you can tell they are at times a little hurried. But they do get it done. I love that they also clean my car every time I take it in to have something done. That hands down is awesome. That little perk always makes it worth while. Thanks Hennessy Lexus Gwinnett.

Melvin was so nice helping me with my service and needs of my car. Melvin told me everything that I needed done with my vehicle and he made sure that I understand every part that I wasn’t understanding. Love it how quickly everyone gets things done with each other!My wait time was 2 hrs for my service but things were done before. Thank you so much and I will be back❤

Kristen (Service Advisor) was friendly, helpful and kept me advised on the progress. The Service Manager was also helpful and friendly. Everyone I encountered was polite and friendly and everyone was smiling.

Great service within a reasonable time. Extremely nice waiting area! Trustworthy assessment of the car no unnecessary pressure or up-charges like other places.

Hennessy Lexus of Gwinnett has excellent service. My rep, Devin Carter was top notch! He provided me with the updates I needed in a timely fashion with no interruptions due to my work schedule. I didn’t miss a beat!! My car is running like new! Thank you!!!

I always have a pleasant experience when getting my vehicle serviced at Hennessy Lexus of Gwinnett. The moment I enter the service area, everyone I come in contact with is always eager to assist. My Service Consultant, Devin Carter, does an excellent job communicating with me regarding my vehicle.

I took my 2018 ES 350 in for a combo 75,000 - 80,000 miles service. Maceo put together a visit that covered both scheduled services; but that did not duplicate services. I was in and out in about 90 minutes. He also let me know that I may need a brake job at the 85,000 mile service. That means I would have put 45,000 miles on the current set of pads.

I brought my car in for service because it was making a noise in the rear. Danon, my Service Advisor took care of the problem, and provided me with a loaner. Within less than 24 hours I was back in my vehicle. Danon provided fantastic service and really cared about getting the job done. Thanks again Danon, superb customer's service!!

Had to get some work done at first I was told it would cost $13,000 but after a few days they called and told me it was covered under some kind of warranty and I paid $0. Thanks to everyone that worked on my car and to make sure that I didn’t have to Pay this insane amount!

No matter when I arrive or who I speak with I am always treated with courtesy and respect. My gas tank cover was missing and they replaced it without me asking. Thank you so much

My experience at the Lexus service center was very friendly and professional. The person who attended to ensuring that my cars service needs were met was personable and reassuring that my car would get the ultimate attention so it would be able to continue to get me from point A to B.

Excellent service advisor don is taking care of my GX460 like his own. place is so clean you can spend all day in the lobby but they done the job so quick and fast. So keep it up guys five star.

Hennessey Lexus service department goes above and beyond. From greeting you at drop off to pick up, everyone is pleasant and helpful!

Danon was so great at keeping us informed as to our repair!

I’ve been a Lexus owner since 2009. I love their look and reliability! I’ve had a 2004 GX470, a 2014 GX460, and now a 2023 GX460. They have never done me wrong. The service department is thorough and accommodating. I will never let go of a Lexus :)

My experience with this Lexus service department is excellent. They are always on time and professional. One of the reasons I continue to purchase new Lexus vehicles is because the service is amazing.

I always have a great experience at Gwinnett Hennessey Lexus. Great service advisor is Brandon Thompson. He is very knowledgeable and respectful.

Very easy to get service! Overall, great service! The only downside is the wait since they service so many people.

I have had several services and I have always gotten wonderful experience. Drew is amazing and very knowledgeable.

My service advisor was awesome every informative and knowledgeable i love the experience i had with him i differently will be coming back and hope he be my service advisor again

The service department at Hennessy Lexus of Gwinnett is one of the main reasons I purchase my cars there. They are always professional, friendly and knowledgeable.