T-Mobile

Janisse was phenomenal in working with me about a misplaced cell phone and the Find My app capabilities. Super professional and attentive so be sure to hire more people just like Janisse!

Tmobile Smithfield, there's one of the finest customer service agent I've had the pleasure of knowing about 10yrs (Elray) always goes out of his way to find a kind word for my wife and myself. He's always There to help me with my technical questions, fix, set up my phone, Elray just doesn't sell the phone he services what ever I buy. I'm old school.so I can use There youthful help and knowledge!! Elroy, Johnathan, Mike, Evan and many more are there to assist you with your questions, and find a phone that fits your budget. They have a huge selection of state of the art 5g phones for you to look at, no high pressure sales. Just tell them what your interested in, android, I phone and your budget. They'll do the rest, unless you have something in mind. They have a plan that's sure to work for you, military, senior, group, business owners can put plans together. This place is exceptionally clean, they practice social distancing and wearing masks. Plenty of parking, plus handicap parking plus!! So if you're in the market for a phone etc. Go see a bunch of fine well trained people in the cell phone business!! Enjoy go treat yourself, watch out for the BOGO season!!

Brandon and Shawn were awesome we came in like an hour and a half before close and got new phones and set up new services. We ended up there past close which we felt so bad about we thought we had enough time but didn’t and they were so cool we just talked and they were very very helpful answered all our questions and super professional and kind. That store is lucky to have them both, thanks guys we appreciate it!

We stopped in for help transferring my husbands old phone onto a newer android. Shawn was an amazing help! We will stay loyal to T-Mobile thanks to people like Shawn.

Great T-Mobile. I'm pretty sure there isn't one thing they can't help you accomplish. If you're concerned about their service, don't be. It's fantastic. If you're concerned about their network, don't be. It's not the same T-Mobile you had back in 2002. If you're concerned about your lame Verizon or AT&T data plans then what are you waiting for? I've been with T-Mobile since the days you had to be inside a mall in a major city to get reliable service and can confidently say now (especially so with their recent acquisition of Sprint) that T-Mobile has the best plans and rates of any of the carriers. So stop letting them scare you into avoiding your inevitable switch to T-Mobile with their archaic claims about the quality of their cell signal and service. Side note: If you are military, the discount is unreal. Just make the switch, you won't regret it.

This location was very experienced and exceptional in service. Managed to buy my son's phone and plan with no hiccups. Reps were very pleasant to deal with. Been to 3 tmobile stores in one day and haven't had this level of experience. I have 7 lines and 3 of my family members were shopping in different locations. I know, right!? Crazy shoppers. Lol. But thank you guys for assisting us with smoothness.

Staff was very helpful and fixed all our problems. The free thank you gifts are great.

Im going to start by saying I initially went to the T-Mobile store located on mineral spring ave. I won't get into the details but the service was horrible. Not only did the associate attempt to sell me a SIM card I did not need but she made me feel like I was inconveniencing her by asking questions to which she loudly sighed before telling me she didn't know the answer. Instead of trying to get me an answer she told me she couldn't do anything for me. I left there feeling angry, helpless, and frustrated, which led me to the store in Smithfield crossing.

I was immediately helped by Sara who instantly began to work on my phone without any issues. I was in and out of there in 15 minutes and she was pleasant and very informative. My new store to say the least. And never going back to the mineral spring store. This is the 3rd time in two years they have been utterly useless and misinformed me. I only wish I would've gone here from the start.

I went to T-Mobile in Greenville and I had such excellent service from Sarah she and the whole staff were extremely excellent I look forward to returning there

Excellent customer service. Extremely helpful. I was in and out quickly with a full resolution to my problem.

Thanks Dan and Chris , great job you did with my new device , be back soon.

Excellent service, very positive attitude from the staff and very patient with me. Thank you to Victoria for your help.

Only tmobile store I'll go to. Great service all around!

Super nice and extremely helpful. Very easy to talk to.

Customer SERVICE was excelent Thank you <3

Staff is phenomenal. Go above and beyond.

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Excellent customer service.

Great customer service.

Fine